If you elect to initiate Live Chat by clicking the "Start Chat" or "Chat Again" button, the following information will be collected and sent from your computer to Symantec via an Internet connection:
During your Live Chat session, the Symantec technician may ask for your permission to use the Remote Assist tool. The Remote Assist tool enables Symantec to remotely access and take control of your computer in order to analyze, diagnose, and resolve more difficult problems. If you grant permission for use of the Remote Assist tool, it will collect the following information and send it to Symantec via a secured connection:
The information described above is collected for the purpose of analyzing, diagnosing and resolving the problem you've encountered, and may be transferred to the Symantec group in the United States or other countries that may have less protective data protection laws than the region in which you are situated (including the European Union), but Symantec has taken steps so that the collected information, if transferred, receives an adequate level of protection.
It is solely your responsibility to complete a backup of all existing data, software, and programs before using Live Chat or Remote Assist. Symantec will have no liability for loss or recovery of data, programs, or loss of use of systems(s) or networks arising out of the use of Live Chat or Remote Assist or any act or omission, including negligence, by Symantec and/or its representatives. You understand and agree that under no circumstances will Symantec be responsible for any loss of software, programs, or data even if Symantec support representatives have attempted to assist you with their backup, recovery or similar services.
LIVE CHAT AND REMOTE ASSIST ARE PROVIDED "AS IS" AND "AS AVAILABLE" AND SYMANTEC AND ITS SUPPLIERS EXPRESSLY DISCLAIM ALL CONDITIONS AND WARRANTIES, INCLUDING BUT NOT TO LIMITED TO ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, OR ANY OTHER WARRANTY, EXPRESSED OR IMPLIED. SYMANTEC MAKES NO WARRANTY THAT LIVE CHAT OR REMOTE ASSIST WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE.
SOME STATES AND COUNTRIES, INCLUDING MEMBER COUNTRIES OF THE EUROPEAN ECONOMIC AREA, DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL SYMANTEC BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT OR SIMILAR DAMAGES, INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OF LIVE CHAT OR REMOTE ASSIST EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL SYMANTEC'S LIABILITY EXCEED THE GREATER OF THE PRICE YOU PAID FOR LIVE CHAT OR REMOTE ASSIST OR TEN U.S. DOLLARS (U.S. $10.00).