This video shows the automation rules setup for Incident and Change Management and the setup of email templates for use by the rules.
00:06:31
The video is very informative. Thanks for the lessons provided.
The volume on the video is very low. Except for the very end, where the stupid little Symantec rebranding logo and sound come in. Which is totally deafining once you have it turned up loud enough to hear the content of the video.