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Windows Latest Manager Version not updating

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Migration UserFeb 25, 2014 02:27 AM

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Migration UserFeb 25, 2014 02:30 AM

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Migration UserFeb 25, 2014 04:21 AM

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ℬrίαηFeb 26, 2014 09:00 PM

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Migration UserFeb 27, 2014 10:50 AM

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  • 1.  Windows Latest Manager Version not updating

    Posted Feb 24, 2014 10:27 PM

    Hello all,

    Please see attached first, the Symantec Version is up to date, but Manager Version around 1 week not updating, what I can do to fix this issue ?

     

    Thanks



  • 2.  RE: Windows Latest Manager Version not updating



  • 3.  RE: Windows Latest Manager Version not updating

    Posted Feb 24, 2014 10:30 PM

    Attachment missing

     

     

    Symantec Endpoint Protection Manager 12.1 is not updating 32-bit or 64-bit virus definitions due to corrupt content

     

    Article:TECH166923 | Created: 2011-08-10 | Updated: 2013-06-20 | Article URL http://www.symantec.com/docs/TECH166923

     



  • 4.  RE: Windows Latest Manager Version not updating

    Posted Feb 24, 2014 11:06 PM

    What datbase are you using ?

    post the logliveupdateIf you are using SQL databse check this

    11.0 SEPMs using SQL 2005 databases are not properly processing/publishing AV definition updates

     

    Article:TECH211503 | Created: 2013-10-13 | Updated: 2014-01-24 | Article URL http://www.symantec.com/docs/TECH211503

     



  • 5.  RE: Windows Latest Manager Version not updating

    Posted Feb 25, 2014 02:27 AM

    Hello,

    The SEPM version is 11.0.6000.550.



  • 6.  RE: Windows Latest Manager Version not updating

    Posted Feb 25, 2014 02:30 AM

    What datbase are you using ?



  • 7.  RE: Windows Latest Manager Version not updating

    Broadcom Employee
    Posted Feb 25, 2014 02:35 AM

    whats the database you using?

    did you reinstall SEPM?

     

    whats the error when you run Liveupdate?

    if you using SQL 2005, can you check if this links helps

    http://www.symantec.com/docs/TECH211503



  • 8.  RE: Windows Latest Manager Version not updating

    Posted Feb 25, 2014 04:21 AM
      |   view attached

    Hello,

    Please see attached report file.

     

    Thanks



  • 9.  RE: Windows Latest Manager Version not updating

    Posted Feb 25, 2014 04:38 AM

    SEPM is configured to get update from Luadmin and LUadmin does not seem to be distributing anything. Am I right in assuming?Can you try deleting the existing distribution schedule and do a fresh one and try



  • 10.  RE: Windows Latest Manager Version not updating

    Posted Feb 25, 2014 04:39 AM

    As per SNAP shot your LUA not able to download virus defination ?

    Gathering logs and troubleshooting data from LiveUpdate Administrator 2.x
    http://www.symantec.com/docs/TECH92654



  • 11.  RE: Windows Latest Manager Version not updating

    Posted Feb 25, 2014 04:43 AM

    According to screenshot both Download and Distribute tasks are failing completely on this LUA - review carefully the following items:

    - update product catalog in lua

    - review and select necessary products from the list

    - add same products selected to distribution and download schedules as well as to the distribution center coverage



  • 12.  RE: Windows Latest Manager Version not updating

    Posted Feb 25, 2014 05:05 AM

    Hello,

    After deleted some update file, it can be update now, I will keep monitor it.

    Thanks



  • 13.  RE: Windows Latest Manager Version not updating

    Posted Feb 25, 2014 05:24 AM

    Please see my post on your other thread:

    https://www-secure.symantec.com/connect/forums/can-i-delete-files-cprogram-files-x86symantecsymantec-endpoint-protection-managerdatainboxcon#comment-9848611



  • 14.  RE: Windows Latest Manager Version not updating

    Posted Feb 26, 2014 08:53 PM

    Hello,

    Today, the Symantec Version no update, is it not offen update ?

    Thanks



  • 15.  RE: Windows Latest Manager Version not updating

    Posted Feb 26, 2014 09:00 PM

    Latest update is 2/26/2014 rev 18



  • 16.  RE: Windows Latest Manager Version not updating

    Posted Feb 27, 2014 10:50 AM
      |   view attached

    Please take a look on attached file.



  • 17.  RE: Windows Latest Manager Version not updating

    Posted Feb 27, 2014 10:53 AM

    I'd highly recommend going through this article to investigate problems with the SEPM updating:

    http://www.symantec.com/docs/TECH105924



  • 18.  RE: Windows Latest Manager Version not updating

    Broadcom Employee
    Posted Feb 27, 2014 11:04 AM

    can you please let us know whats the DB?

     

    also can you check the Liveupdate logs?

     



  • 19.  RE: Windows Latest Manager Version not updating

    Posted Feb 28, 2014 04:41 AM

    Can update now after deleted some Symantec file.



  • 20.  RE: Windows Latest Manager Version not updating

    Posted Feb 28, 2014 04:42 AM

    How much disk space available in drive ?



  • 21.  RE: Windows Latest Manager Version not updating

    Posted Feb 28, 2014 04:52 AM

    Sorry, I forgot to say that I still want to delete those files.

    We are using Symantec Embedded Database, where can check the log ?

    Thanks



  • 22.  RE: Windows Latest Manager Version not updating
    Best Answer

    Posted Feb 28, 2014 04:56 AM

    As per my comments in your other thread:

    "Soooo, looking at both your threads, it's possible that the issues are related.  Lack of disk space will prevent the SEPM from updating its definitions.  There are a few "Disk Space" related articles on the KB (a selection of which are below):

    http://www.symantec.com/docs/TECH102927
    http://www.symantec.com/docs/TECH196326

    By the way, from the version number you provided, not only are you running a very old version of the SEPM, but it's also one that was very quickly replaced by a patched version: RU6a (11.0.6005.562).  I'd recommend moving away from this version.

    Finally, I noticed from your other thread that you provided a LUA screenshot.  Is this installed on the same box as the SEPM?  If so, this is not recommended:

    http://www.symantec.com/docs/TECH93409"

    Not only is the LUA not recommended for installation ont he same box as the SEPM, it can take  up a lot of disk space.  If it is on the same box, remove it



  • 23.  RE: Windows Latest Manager Version not updating

    Posted Mar 26, 2014 09:24 PM

    Hello guys,

    Our Windows Latest Manager Version holding on-03-13 rev. 003 in one week, it cannot be update, the C: drive have 8GB space for Symantec update, what I can to do ?

    Thanks



  • 24.  RE: Windows Latest Manager Version not updating

    Posted Mar 26, 2014 09:38 PM
    Are you seeing errors on the SEPM?


  • 25.  RE: Windows Latest Manager Version not updating

    Posted Apr 25, 2014 12:40 PM

    Same, after deleted some files in C: drive, the manager can update.



  • 26.  RE: Windows Latest Manager Version not updating

    Posted Apr 28, 2014 03:51 AM

    Nevemind, miss read your post! blush

    Glad to hear you're updatring alright now.  Please mark the post as the Solution, that provided you with the help you needed, so that others experiencing the same issue can mroe easily find it.