i just discovered the newer version of SERT today and was shocked to find the pin number issue is resolved in the SERT v2.0.24 since the TECH159200 hasn't been updated yet. I followed symantec support's suggestion of subscribing to that KB so I would be alerted if a real solution was created, but I never received an KB update alert.
granted i'm pleased that the newer version of SERT resolves this issue. but saddened that Symantec has failed again with communicating with its licensed customers.
if the "symantec employees" that are watching this forum please look into that oversite, i'm sure we'd all appreciate it.