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Welcome to the ServiceDesk Forum

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Migration UserSep 01, 2009 05:26 PM

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Migration UserSep 01, 2009 05:50 PM

Migration User

Migration UserSep 05, 2009 08:38 AM

  • 1.  Welcome to the ServiceDesk Forum

    Posted Sep 01, 2009 05:09 PM
    Welcome to the ServiceDesk forum. Feel free to ask questions and share your knowledge about ServiceDesk here!

    Thanks!
    Cheryl


  • 2.  RE: Welcome to the ServiceDesk Forum

    Posted Sep 01, 2009 05:26 PM
    When is the official release date?


  • 3.  RE: Welcome to the ServiceDesk Forum

    Posted Sep 01, 2009 05:50 PM
    September 4th, this Friday. 


  • 4.  RE: Welcome to the ServiceDesk Forum

    Posted Sep 02, 2009 08:35 AM
    Is the old Help desk forum still accessible? Since not everyone will upgrade right away from Help Desk to Service Desk.
    Never mind, just saw it, guess need my 2nd cup of coffee


  • 5.  RE: Welcome to the ServiceDesk Forum

    Posted Sep 02, 2009 10:51 AM
    I'm looking forward to the release date. As an organization, we have been participating in the beta and SD7 looks terrific. In this forum, I'd like to see anything and everything you can share...as soon as you can share it. In particular, our clients have been asking to see the documentation and a list of what training resources will be available right away. Thank you.

    FRANK


  • 6.  RE: Welcome to the ServiceDesk Forum

    Posted Sep 02, 2009 12:37 PM
    Hi Rob,

    When we discussed the addition of ServiceDesk we took that very thing into consideration - so Helpdesk will remain as a product type and a forum discussion area. Hope that 2nd cup of coffee helped!

    Cheryl


  • 7.  RE: Welcome to the ServiceDesk Forum

    Posted Sep 03, 2009 04:07 PM
    Yay for ServiceDesk, looking forward to that.  ITS will looking to hold its first ILT inGrand Rapids November 1


  • 8.  RE: Welcome to the ServiceDesk Forum

    Posted Sep 05, 2009 08:38 AM
    Still not available through SIM.


  • 9.  RE: Welcome to the ServiceDesk Forum

    Posted Sep 07, 2009 09:20 AM
    http://www.symantec.com/business/service-desk
    Nop, I can't download it...

    Well, It is one of the most "silent" launch I never see... OK Symantec, I can understand you do not change the web home page for that, but all the same, any banner, any news...??
    No. Nothing more before 4th, than after...  !!
    Well Symantec what did you do exactly on 4th septembre for the launch of Servicedesk 7 ?
    2,5 years after the 1st announce...


  • 10.  RE: Welcome to the ServiceDesk Forum

    Posted Sep 07, 2009 09:21 AM
    Yep, we are a lot waiting for some more information, or just accessing the PDF manual, at least  ?


  • 11.  RE: Welcome to the ServiceDesk Forum

    Posted Sep 07, 2009 09:28 AM


  • 12.  RE: Welcome to the ServiceDesk Forum

    Posted Sep 07, 2009 09:30 AM

    http://www.altiris.com/Support/Documentation.aspx

    thanks to Frank



  • 13.  RE: Welcome to the ServiceDesk Forum

    Posted Sep 07, 2009 11:53 AM
    So far the docs havent told me anything. The xml i got from SIM is dated Aug 1st. No SD7 in it. Any other ideas?


  • 14.  RE: Welcome to the ServiceDesk Forum

    Posted Sep 07, 2009 12:06 PM
    Go into the SIM, product listing settings and Edit the default (solutionsam.com). Change the refresh interval to whatever. the PL will automatically reset to servicedesk-solution.pl.xml (something like that) and you can get SD7 then.


  • 15.  RE: Welcome to the ServiceDesk Forum

    Posted Sep 08, 2009 01:36 AM
    thanks billyccfs, I can now finally see the SD solution as well. 


  • 16.  RE: Welcome to the ServiceDesk Forum

    Posted Sep 09, 2009 02:43 PM
    Does anyone know if Server 2008 64-bit  supported for SD7? Is NS7 supported for 2008?


  • 17.  RE: Welcome to the ServiceDesk Forum

    Posted Sep 10, 2009 10:46 AM

    OK...I can install the product, but once it installs and I try to add a test incident/problem/change in I get. "An error has occured, Please try again later or contact ...." It looks like it is a trap in the workflow, but I can't  find a log file anywhere. Then only thing in my event viewer application log is this"

    Error,Thursday, September 10, 2009 7:40:25 AM,System.Exception: could not get session from server : az01-asd because of The request failed with the error message:
    --
    <html><head><title>Object moved</title></head><body>
    <h2>Object moved to <a href="%2fprocessmanager%2fEnsembleError.aspx%3faspxerrorpath%3d%2fProcessManager%2fUserman%2fUserman.asmx">here</a>.</h2>
    </body></html>

    --.

    Server stack trace:
       at LogicBase.Core.LocalMachineService.Server.GetEnsembleSession(String ipaddress)
       at LogicBase.Core.LocalMachineService.Server.GetEnsembleSession()
       at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
       at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg, Int32 methodPtr, Boolean fExecuteInContext)

    Exception rethrown at [0]:
       at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
       at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
       at LogicBase.Core.LocalMachineService.Server.GetEnsembleSession()
       at LogicBase.Core.LocalMachineService.GetEnsembleSession()

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    IT happens twice during install, but the program says it installs just fine. Help me I've been at this for 3 days and I'm not getting anywhere!



  • 18.  RE: Welcome to the ServiceDesk Forum

    Posted Sep 10, 2009 11:59 AM
    I ended up fixing it., by adding the "authenticated users" to the built-in users group.

    http://support.microsoft.com/kb/924035

    Then I ripped out ServiceDesk, rebooted and reinstalled. Then it worked!

    I also want to appologize for adding problem in the wrong thread.

    Chad