Client Management Suite

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  • 1.  Upgrade to SP2 leaving some clients w/ pcA Quick Connect shortcut

    Trusted Advisor
    Posted Jan 05, 2012 10:47 AM

     

    I didn't realize all of our clients had PCA quick connect on them.  While we do block who can use PCAnywhere access with account credentials, it's still a security risk to have that app on all machines.  Furthermore, when upgrading to SP2 and then installing all updates available in SIM, which included a PCA update, some users are left with a PCA Quick Connect icon on their desktop.
     
    I found this old KB for how to uninstall Quick Connect on clients but it is a very manual process
    http://www.symantec.com/business/support/index?page=content&id=HOWTO10116
     
    Is there any easier way to remove quick connect option on client user machines utilizing CMS 7.1 SP2?  I don't see anything in the agent settings.


  • 2.  RE: Upgrade to SP2 leaving some clients w/ pcA Quick Connect shortcut

    Trusted Advisor
    Posted Jan 05, 2012 12:51 PM

    I found this article that gives an importable script to remove Quick Connect

    http://www.symantec.com/business/support/index?page=content&id=HOWTO60776

    I can create a managed software delivery policy with the script - is there a way to add some applicability rule like if this .exe exists then run it?



  • 3.  RE: Upgrade to SP2 leaving some clients w/ pcA Quick Connect shortcut

    Trusted Advisor
    Posted Mar 15, 2012 01:31 PM

    If you're having this issue, consider voting up this idea

    https://www-secure.symantec.com/connect/ideas/need-deploy-pcanywhere-agent-without-deploying-quickconnect-application