Endpoint Protection Small Business Edition

 View Only
  • 1.  Unmanaged client settings grey out

    Posted Dec 26, 2012 09:56 AM

    I made a managed client unmanaged but I still cannot change settings as they are greyed out. Please assist.



  • 2.  RE: Unmanaged client settings grey out
    Best Answer

    Posted Dec 26, 2012 10:02 AM

    Per this document, you need to set the client to Client Control mode before making it unmanaged:

    https://www.symantec.com/business/support/index?page=content&id=TECH104010

    If the communication mode was not set for Client Control in the Symantec Endpoint Protection Manager policies during initial installation, you will not be able to change the local client policies after placing the new Sylink.xml file on the client.

    To set the client to Client Control

    • Log in to the SEPM
    • Click on the Clients page
    • Select the group the client is in you want to make unmanaged
    • Click the Policies tab
    • Under Location-specific Policies and Settings, click the + next to Location-specific Settings
    • Click Tasks next to Client User Interface Control Settings and select Edit Settings
    • Select the option for Client Control
    • Click OK


    Make sure the policy update takes affect on the client. Once it does, you can than make the client unmanaged and you should than be able to change all the settings.



  • 3.  RE: Unmanaged client settings grey out

    Posted Dec 26, 2012 10:02 AM

    HI,

    Check in

    Help -> Troubleshooting -> server (What showing managed /Un-managed)

    Check this artical

    How to convert Symantec Endpoint Protection (SEP) clients from managed to unmanaged without uninstalling and reinstalling

     

    Article:TECH104010  |  Created: 2008-01-19  |  Updated: 2011-09-16  |  Article URL http://www.symantec.com/docs/TECH104010

     



  • 4.  RE: Unmanaged client settings grey out



  • 5.  RE: Unmanaged client settings grey out

    Posted Dec 26, 2012 10:38 AM

    Thanks I will look and revert back



  • 6.  RE: Unmanaged client settings grey out

    Posted Dec 26, 2012 10:42 AM

    Do a uninstall / reinstall  from CD1 or create a new unmanaged package from SEPM.

    if none of the above works. 



  • 7.  RE: Unmanaged client settings grey out

    Posted Dec 26, 2012 11:17 AM

    Thanks I missed part on setting client control mode