Endpoint Protection

 View Only

  • 1.  Unexpected Server Error

    Posted Jul 17, 2012 05:27 AM
      |   view attached

    When I login to the SEPM console it shows black just an error " Unexpected error" .

     

    I do restart the server but same result :(...

    any idea what should i do now? And also it is abserved that all the clients are not connected with sepm.

    Attachment(s)

    zip
    SEPM Error.zip   19 KB 1 version


  • 2.  RE: Unexpected Server Error

    Posted Jul 17, 2012 05:49 AM

    Looks like XP is hosting the SEPM...have a look at this KB - http://www.symantec.com/business/support/index?page=content&id=TECH104358



  • 3.  RE: Unexpected Server Error

    Broadcom Employee
    Posted Jul 17, 2012 06:07 AM

    Hi,

    This issue may happen when Windows XP is being used to host the SEPM or when using outdated version of IIS such as 5.0 or 5.1

    Check this article

    Symantec Endpoint Protection communication issues due to Error HTTP 403.9 - Access Forbidden: Too many users are connected

    http://www.symantec.com/docs/TECH104358

     



  • 4.  RE: Unexpected Server Error

    Broadcom Employee
    Posted Jul 17, 2012 06:14 AM

    Hi,

    Also check this article

    Best practices guide for installing the Symantec Endpoint Protection Manager (SEPM) on a Windows XP operating system.

    http://www.symantec.com/docs/TECH91694



  • 5.  RE: Unexpected Server Error
    Best Answer

    Trusted Advisor
    Posted Jul 17, 2012 12:52 PM

    Hello,

    Upon checking your Logs, we see  - 

    2012-07-17 14:37:17.738 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
    java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost:8014/secars/secars.dll?action=36
    ...............
     
    com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
     
    Secondly, we also see that you have installed SEPM 11.0.5002 on Windows XP
     
     
    I would also suggest you to check this Article provided below:
     
    Symantec Endpoint Protection communication issues due to Error HTTP 403.9 - Access Forbidden: Too many users are connected
     
     
    Hope that helps!!