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Unexpected server error

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Migration UserFeb 22, 2012 04:24 AM

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  • 1.  Unexpected server error

    Posted Feb 22, 2012 02:23 AM

    Hi,

    I am getting the problem in SEPM 12.1 after reinstalling.

    Unexpected server error when i going to logon the SEPM console.



  • 2.  RE: Unexpected server error

    Broadcom Employee
    Posted Feb 22, 2012 02:58 AM

    can you pass on the scm-server-0.log from the SEPM installaed directory tomcat\logs\?



  • 3.  RE: Unexpected server error

    Posted Feb 22, 2012 03:22 AM

    Hi Muttu,

    Are you getting any error code and check the event logs.



  • 4.  RE: Unexpected server error

    Posted Feb 22, 2012 04:24 AM

    Hi Pete,

    scm-server-0.log file is in 0kb.



  • 5.  RE: Unexpected server error

    Posted Feb 22, 2012 04:32 AM

    Error 4096 & Error 4100 in Event viewer.



  • 6.  RE: Unexpected server error

    Broadcom Employee
    Posted Feb 22, 2012 04:37 AM

    scm-server-1.log , does that any information?



  • 7.  RE: Unexpected server error

    Posted Feb 22, 2012 04:41 AM

    Hi Pete,

    2012-02-22 12:51:56.682 THREAD 1 SEVERE: ================== Server Environment ===================
    2012-02-22 12:51:56.682 THREAD 1 SEVERE: os.name = Windows Server 2008
    2012-02-22 12:51:56.682 THREAD 1 SEVERE: os.version = 6.0
    2012-02-22 12:51:56.682 THREAD 1 SEVERE: os.arch = x86
    2012-02-22 12:51:56.682 THREAD 1 SEVERE: java.version = 1.6.0_26
    2012-02-22 12:51:56.682 THREAD 1 SEVERE: java.vendor = Sun Microsystems Inc.
    2012-02-22 12:51:56.682 THREAD 1 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2012-02-22 12:51:56.682 THREAD 1 SEVERE: java.vm.version = 20.1-b02
    2012-02-22 12:51:56.682 THREAD 1 SEVERE: java.home = D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre
    2012-02-22 12:51:56.682 THREAD 1 SEVERE: catalina.home = D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
    2012-02-22 12:51:56.682 THREAD 1 SEVERE: java.user = null
    2012-02-22 12:51:56.682 THREAD 1 SEVERE: user.language = en
    2012-02-22 12:51:56.682 THREAD 1 SEVERE: user.country = US
    2012-02-22 12:51:56.682 THREAD 1 SEVERE: scm.server.version = 12.1.1000.157
    2012-02-22 12:51:58.666 THREAD 1 SEVERE: Database Schema Version = 12.1.1.0
    2012-02-22 12:51:59.213 THREAD 1 SEVERE: FIPS mode configuration is false
    2012-02-22 12:51:59.963 THREAD 1 SEVERE: License state = SEPE_PAID
    2012-02-22 12:51:59.963 THREAD 1 SEVERE: License status on SEPM = Good
    2012-02-22 12:51:59.978 THREAD 1 SEVERE: resetAgentOfflineState=true
    2012-02-22 12:52:10.432 THREAD 1 SEVERE: ================== StartClientTransport ===================
    2012-02-22 12:52:10.432 THREAD 1 SEVERE: [1] Initializing Tomcat ClientTransport Key for Secars...
    2012-02-22 12:52:10.525 THREAD 1 SEVERE: startClientTransport>>resetAgentToOfflineState=true
    2012-02-22 12:52:10.525 THREAD 1 SEVERE: startClientTransport>>start set agent offline
    2012-02-22 12:52:11.072 THREAD 1 SEVERE: Schedule is started!
    2012-02-22 12:52:11.166 THREAD 1 SEVERE: SEPM Service started
    2012-02-22 12:52:13.072 THREAD 26 WARNING: No status. Recompile all groups.



  • 8.  RE: Unexpected server error

    Posted Feb 22, 2012 04:44 AM

    Please check the below link and let me know whether it resolver your issue.

    http://www.symantec.com/docs/TECH123142

    Thanks

    Prem



  • 9.  RE: Unexpected server error

    Posted Feb 22, 2012 04:44 AM

    Hi pete,

    2012-02-22 12:52:35.295 THREAD 1 SEVERE: ================== Server Environment ===================
    2012-02-22 12:52:35.295 THREAD 1 SEVERE: os.name = Windows Server 2008
    2012-02-22 12:52:35.295 THREAD 1 SEVERE: os.version = 6.0
    2012-02-22 12:52:35.295 THREAD 1 SEVERE: os.arch = x86
    2012-02-22 12:52:35.295 THREAD 1 SEVERE: java.version = 1.6.0_26
    2012-02-22 12:52:35.295 THREAD 1 SEVERE: java.vendor = Sun Microsystems Inc.
    2012-02-22 12:52:35.295 THREAD 1 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2012-02-22 12:52:35.295 THREAD 1 SEVERE: java.vm.version = 20.1-b02
    2012-02-22 12:52:35.295 THREAD 1 SEVERE: java.home = D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre
    2012-02-22 12:52:35.295 THREAD 1 SEVERE: catalina.home = D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
    2012-02-22 12:52:35.295 THREAD 1 SEVERE: java.user = null
    2012-02-22 12:52:35.295 THREAD 1 SEVERE: user.language = en
    2012-02-22 12:52:35.295 THREAD 1 SEVERE: user.country = US
    2012-02-22 12:52:35.295 THREAD 1 SEVERE: scm.server.version = 12.1.1000.157
    2012-02-22 12:52:37.217 THREAD 1 SEVERE: Database Schema Version = 12.1.1.0
    2012-02-22 12:52:37.498 THREAD 1 SEVERE: FIPS mode configuration is false
    2012-02-22 12:52:38.264 THREAD 1 SEVERE: License state = SEPE_PAID
    2012-02-22 12:52:38.264 THREAD 1 SEVERE: License status on SEPM = Good
    2012-02-22 12:52:38.264 THREAD 1 SEVERE: resetAgentOfflineState=true
    2012-02-22 12:52:38.326 THREAD 1 SEVERE: ================== StartClientTransport ===================
    2012-02-22 12:52:38.326 THREAD 1 SEVERE: [1] Initializing Tomcat ClientTransport Key for Secars...
    2012-02-22 12:52:38.326 THREAD 1 SEVERE: startClientTransport>>resetAgentToOfflineState=true
    2012-02-22 12:52:38.342 THREAD 1 SEVERE: startClientTransport>>start set agent offline
    2012-02-22 12:52:38.748 THREAD 1 SEVERE: Schedule is started!
    2012-02-22 12:52:38.873 THREAD 1 SEVERE: SEPM Service started
    2012-02-22 12:52:40.748 THREAD 25 WARNING: No status. Recompile all groups.
    2012-02-22 12:52:50.326 THREAD 39 WARNING: Error during AV record processing: no associated scan start found for scan stop event
    2012-02-22 12:52:50.576 THREAD 39 WARNING: Error during AV record processing: no associated scan start found for scan stop event
    2012-02-22 12:52:50.639 THREAD 39 WARNING: Error during AV record processing: no associated scan start found for scan stop event
    2012-02-22 12:53:30.342 THREAD 39 WARNING: Error during AV record processing: no associated scan start found for scan stop event
    2012-02-22 12:53:50.764 THREAD 61 SEVERE:  in: com.sygate.scm.server.servlet.ConsoleServlet
    com.sygate.scm.server.util.ScmServerError: Can't read local server from database!
        at com.sygate.scm.server.consolemanager.AdminAuthenticator.getLocalServer(AdminAuthenticator.java:948)
        at com.sygate.scm.server.consolemanager.AdminAuthenticator.authenticate(AdminAuthenticator.java:232)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.doLogin(LoginHandler.java:376)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.getCredential(LoginHandler.java:131)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.handleRequest(LoginHandler.java:94)
        at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:156)
        at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:93)
        at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:82)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
        at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
        at java.lang.Thread.run(Thread.java:662)
    2012-02-22 12:54:19.311 THREAD 61 SEVERE:  in: com.sygate.scm.server.servlet.ConsoleServlet
    com.sygate.scm.server.util.ScmServerError: Can't read local server from database!
        at com.sygate.scm.server.consolemanager.AdminAuthenticator.getLocalServer(AdminAuthenticator.java:948)
        at com.sygate.scm.server.consolemanager.AdminAuthenticator.authenticate(AdminAuthenticator.java:232)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.doLogin(LoginHandler.java:376)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.getCredential(LoginHandler.java:131)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.handleRequest(LoginHandler.java:94)
        at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:156)
        at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:93)
        at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:82)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
        at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
        at java.lang.Thread.run(Thread.java:662)
    2012-02-22 12:55:35.546 THREAD 29 WARNING: Found agent F9AFCE46AC191013000DE5F5B1E9E5FD is trying to update its status to SEPM, but it is not existing in database, will force it re-register
    2012-02-22 12:55:35.546 THREAD 29 WARNING: AgentOnlineStatusTask add  agent F9AFCE46AC191013000DE5F5B1E9E5FD  into invalid agent list and force it re-register
    2012-02-22 12:57:15.546 THREAD 29 WARNING: Found agent 28F00234AC191013000DE5F575EA3B58 is trying to update its status to SEPM, but it is not existing in database, will force it re-register
    2012-02-22 12:57:15.546 THREAD 29 WARNING: AgentOnlineStatusTask add  agent 28F00234AC191013000DE5F575EA3B58  into invalid agent list and force it re-register
    2012-02-22 12:57:35.609 THREAD 29 WARNING: Found agent 4BC87A9DAC191013000DE5F509083744 is trying to update its status to SEPM, but it is not existing in database, will force it re-register
    2012-02-22 12:57:35.609 THREAD 29 WARNING: AgentOnlineStatusTask add  agent 4BC87A9DAC191013000DE5F509083744  into invalid agent list and force it re-register
    2012-02-22 13:01:07.626 THREAD 29 WARNING: Found agent 3136FC98AC191013000DE5F5498401CD is trying to update its status to SEPM, but it is not existing in database, will force it re-register
    2012-02-22 13:01:07.626 THREAD 29 WARNING: AgentOnlineStatusTask add  agent 3136FC98AC191013000DE5F5498401CD  into invalid agent list and force it re-register
    2012-02-22 13:19:35.117 THREAD 61 SEVERE:  in: com.sygate.scm.server.servlet.ConsoleServlet
    com.sygate.scm.server.util.ScmServerError: Can't read local server from database!
        at com.sygate.scm.server.consolemanager.AdminAuthenticator.getLocalServer(AdminAuthenticator.java:948)
        at com.sygate.scm.server.consolemanager.AdminAuthenticator.authenticate(AdminAuthenticator.java:232)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.doLogin(LoginHandler.java:376)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.getCredential(LoginHandler.java:131)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.handleRequest(LoginHandler.java:94)
        at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:156)
        at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:93)
        at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:82)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
        at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
        at java.lang.Thread.run(Thread.java:662)
    2012-02-22 13:27:43.228 THREAD 61 SEVERE:  in: com.sygate.scm.server.servlet.ConsoleServlet
    com.sygate.scm.server.util.ScmServerError: Can't read local server from database!
        at com.sygate.scm.server.consolemanager.AdminAuthenticator.getLocalServer(AdminAuthenticator.java:948)
        at com.sygate.scm.server.consolemanager.AdminAuthenticator.authenticate(AdminAuthenticator.java:232)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.doLogin(LoginHandler.java:376)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.getCredential(LoginHandler.java:131)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.handleRequest(LoginHandler.java:94)
        at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:156)
        at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:93)
        at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:82)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
        at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
        at java.lang.Thread.run(Thread.java:662)
    2012-02-22 13:55:48.606 THREAD 29 WARNING: Found agent F9AFCE46AC191013000DE5F5B1E9E5FD is trying to update its status to SEPM, but it is not existing in database, will force it re-register
    2012-02-22 13:55:48.606 THREAD 29 WARNING: AgentOnlineStatusTask add  agent F9AFCE46AC191013000DE5F5B1E9E5FD  into invalid agent list and force it re-register
    2012-02-22 13:57:28.606 THREAD 29 WARNING: Found agent 28F00234AC191013000DE5F575EA3B58 is trying to update its status to SEPM, but it is not existing in database, will force it re-register
    2012-02-22 13:57:28.621 THREAD 29 WARNING: AgentOnlineStatusTask add  agent 28F00234AC191013000DE5F575EA3B58  into invalid agent list and force it re-register
    2012-02-22 13:57:48.637 THREAD 29 WARNING: Found agent 4BC87A9DAC191013000DE5F509083744 is trying to update its status to SEPM, but it is not existing in database, will force it re-register
    2012-02-22 13:57:48.637 THREAD 29 WARNING: AgentOnlineStatusTask add  agent 4BC87A9DAC191013000DE5F509083744  into invalid agent list and force it re-register
    2012-02-22 14:01:30.678 THREAD 29 WARNING: Found agent 3136FC98AC191013000DE5F5498401CD is trying to update its status to SEPM, but it is not existing in database, will force it re-register
    2012-02-22 14:01:30.678 THREAD 29 WARNING: AgentOnlineStatusTask add  agent 3136FC98AC191013000DE5F5498401CD  into invalid agent list and force it re-register
    2012-02-22 14:57:49.138 THREAD 61 SEVERE:  in: com.sygate.scm.server.servlet.ConsoleServlet
    com.sygate.scm.server.util.ScmServerError: Can't read local server from database!
        at com.sygate.scm.server.consolemanager.AdminAuthenticator.getLocalServer(AdminAuthenticator.java:948)
        at com.sygate.scm.server.consolemanager.AdminAuthenticator.authenticate(AdminAuthenticator.java:232)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.doLogin(LoginHandler.java:376)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.getCredential(LoginHandler.java:131)
        at com.sygate.scm.server.consolemanager.requesthandler.LoginHandler.handleRequest(LoginHandler.java:94)
        at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:156)
        at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:93)
        at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:82)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
        at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
        at java.lang.Thread.run(Thread.java:662)



  • 10.  RE: Unexpected server error

    Broadcom Employee
    Posted Feb 22, 2012 04:44 AM

    Hi

    There are many possible causes for this problem. Be sure to read through all of the possible causes and solutions listed below.

    Verify communication to the embedded (Sybase) database

    Verify communication to the Remote (SQL) Database.

    Reboot the system.

    Check whether you have sufficient disk space or not.

    Also check Catalina.out logs for possible indications of the cause. By default, this log is located in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\logs\.

    Check following article for more details

    http://www.symantec.com/docs/TECH105218



  • 11.  RE: Unexpected server error

    Broadcom Employee
    Posted Feb 22, 2012 04:54 AM

    Re-run the Symantec Endpoint Protection Management Server Configuration Wizard and input the correct server name.  If you left the default value and it failed, attempt to use the all lower-case or all upper-case alternative to the server name listed.  If both options fail, you can contact Symantec Technical Support for further assistance.   

    http://www.symantec.com/business/support/index?page=content&id=TECH97028



  • 12.  RE: Unexpected server error

    Posted Feb 22, 2012 06:02 AM

    Hi Pete,

    Reconigure the wizard but still the problem is same.



  • 13.  RE: Unexpected server error

    Broadcom Employee
    Posted Feb 22, 2012 06:13 AM

    did you change the naming convention to lower case?

    is the error same in the log "Can't read local server from database"?



  • 14.  RE: Unexpected server error

    Posted Feb 22, 2012 06:29 AM

    Yaa I changed the lowercase, but the problem is same.



  • 15.  RE: Unexpected server error

    Broadcom Employee
    Posted Feb 22, 2012 07:36 AM

    do you mean you still see the error, can you try repairing SEPM using add/remove program?

    if it does not solve, open a support case.



  • 16.  RE: Unexpected server error

    Broadcom Employee
    Posted Feb 22, 2012 07:39 AM

    Hi,

    Do you have any previous db backup ?

    If yes, try to restore that and check.

    Could you please explain why did you reinstall SEPM ? Also check by disabling UAC.



  • 17.  RE: Unexpected server error

    Posted Feb 22, 2012 11:17 PM

    Already opened case but not get resolution.

    Techie told to reinstall the SEPM.



  • 18.  RE: Unexpected server error

    Broadcom Employee
    Posted Feb 23, 2012 12:21 AM

    did you try repair using add/remove program?



  • 19.  RE: Unexpected server error

    Posted Feb 23, 2012 02:52 AM

    I don't know if you have tried this already, but whenever I had this error, I just had to restart the SEPM Service on the Server. :-)



  • 20.  RE: Unexpected server error

    Posted Feb 23, 2012 06:06 AM

    Did you overwrite the installation from old version. reconfiguration of management wizard migth help.



  • 21.  RE: Unexpected server error

    Posted Feb 23, 2012 08:26 AM

    Check also if you installed all pre requistes on OS side



  • 22.  RE: Unexpected server error

    Posted Mar 16, 2012 02:40 AM

    Yes

    I reconfigure the management server.



  • 23.  RE: Unexpected server error

    Posted Mar 16, 2012 02:42 AM

    Hi Chetan,

    After restoring the database I got this problem unexpected server error



  • 24.  RE: Unexpected server error

    Posted Mar 16, 2012 02:44 AM

    Yes already tried to repair SEPM.



  • 25.  RE: Unexpected server error

    Posted Apr 02, 2012 08:03 AM

    Try Follow the steps below: 

    1. Launch the Services utility (>Start >Run "services.msc") to ensure that the Symantec Endpoint Protection Manager service is stopped.
    2. Navigate to the ...\Program Files\Symantec\Symantec Endpoint Protection Manager\Tomcat\etc directory and open theconf.properties file with Notepad.
    3. Modify the scm.server.port= line to 8444, and then save and close this file.
    4. Go to >Start >All Programs > Symantec Endpoint Protection Manager to launch the Management Server Configuration Wizard.
    5. Complete the Management Server Configuration Wizard to implement this change.
    6. Return to the Services utility and start the Symantec Endpoint Protection Manager service.
    7. Login to the Symantec Endpoint Protection Manager.


  • 26.  RE: Unexpected server error

    Posted Jul 04, 2012 12:39 AM

    Hi Greet9,

    Better you reinstall & manage client thru domain ID & server certificate.

    This is better option,

     



  • 27.  RE: Unexpected server error

    Posted Jul 04, 2012 01:45 AM

    Hi Sonday,

    Thanx for solution same already done earlier...Issue resolved.



  • 28.  RE: Unexpected server error

    Posted Jul 25, 2012 08:57 PM

    How did you resolve your issue ?

    please share it here man.. ?



  • 29.  RE: Unexpected server error

    Posted Jul 26, 2012 11:09 AM

    Hi Dushan,

    I am not received any solution from anybody.

    So I reinstalled fresh SEPM & replaced the sylink communication file.