Endpoint Protection

Unable to install SEP 12.1.2 in Windows 7 32 Bit......while installing it asks continiously to reboot the computer and start the setup again.

Any solutions for this?

Hello,

Was there any SEP installed on the Windows 7 client machine before??

Try these steps below:

Open registry and go to

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\
hight light Session Manager on the right hand side delete the value 
PendingFileRenameOperations

Also delete the same value from
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet001\Control\Session Manager\PendingFileRenameOperations

then run the install...without rebooting the PC

Reference: http://www.symantec.com/docs/TECH95608

In case the above steps does not help, please upload us the SEP_Inst.log located in %temp% 

Secondly, also try Turning OFF the UAC from the client machine and check if that helps!!

Check this KB article:

Installation fails with the message "Pending system changes that require a reboot have been detected

Try the above steps should work fine.

- Does the installation roll-backs after restart?

- Does the install package comes from SEPM? If yes you can try installing unmanaged package and check if this one gets installed without issues

- beside as mentioned the sep_inst.log should show more information about the cause

Hi Mithun,

Before thr was SEP 12.1 in th same system and I hav removed from cleanwipe tool....an was trying to update the version i got ths error.

I hav tried the above steps ..but still the problm is same......Please find the SEP_Inst.log file.

Any othr solution....:)

Attachment(s)

SEP-log Document.txt   1.51 MB 1 version

Hello,

Upon checking the Logs, we see the following Errrors:

ScriptGen: ShowServiceProgress() WaitForSingleObject(scriptStarted) returned WAIT_OBJECT_0
ScriptGen: ShowServiceProgress() script execution failed.
ScriptGen: ShowServiceProgress() reset script failure event.
ScriptGen: ShowServiceProgress() is returning an error (so close to the end!)
CustomAction ShowServiceProgress returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (68:68) [15:29:56:772]: User policy value 'DisableRollback' is 0
MSI (s) (68:68) [15:29:56:772]: Machine policy value 'DisableRollback' is 0
Action ended 15:29:56: InstallFinalize. Return value 3.

To check the root cause, I would require the SIS_INST.log as well... 

By that time, I would recommend you to -

1) Turn off the UAC from the client machine, restart the client machine

2) Install the unmanaged SEP client from the DVD of SEP 12.1 on the client machine.

Symantec_Endpoint_Protection_12.1.2_Part1_Installation_EN\SEP\setup.exe

Install only AV/AS feature only

and check if that is getting installed.

Secondly, check these Threads which refers to the same issue - 

https://www-secure.symantec.com/connect/forums/sep-121-client-installation-failure

https://www-secure.symantec.com/connect/forums/wizard-was-interrupted-symantec-endpoint-protection-could-be-completely-installed-1

Hope that helps!!

Hello,

Please find the below some article for the same and let me know if any more help required??

Artical for Remote deployment

http://www.symantec.com/business/support/index?page=content&id=HOWTO26649

Disable User Account Control (UAC) the Easy Way on Win 7 or Vista
http://www.howtogeek.com/howto/windows-vista/disable-user-account-control-uac-the-easy-way-on-windows-vista/

Disable File sharing Wizard

http://www.technipages.com/win7-vista-disable-file-sharing-wizard.html