Client Management Suite

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  • 1.  Troubleshoot Article

    Posted Jun 21, 2013 02:10 AM

    Hello,

    I am searching the client level troubleshooting of SMP 7.1. Which can helpful in Daily Work.

    Kindly share the diagnose?

    Application - Altiris Agent 7.1



  • 2.  RE: Troubleshoot Article
    Best Answer

    Posted Jun 21, 2013 02:13 AM

    Check it

    How to troubleshoot a failed Altiris Agent push

    Article:HOWTO1126  |  Created: 2005-09-06  |  Updated: 2009-02-18  |  Article URL http://www.symantec.com/docs/HOWTO1126

    Altiris Agent push installation common problems

    Article:TECH11685  |  Created: 2005-09-09  |  Updated: 2008-07-25  |  Article URL http://www.symantec.com/docs/TECH11685

    Altiris Agent push errors

    Article:TECH13407  |  Created: 2006-04-05  |  Updated: 2012-03-27  |  Article URL http://www.symantec.com/docs/TECH13407

     



  • 3.  RE: Troubleshoot Article
    Best Answer

    Posted Jun 21, 2013 02:28 AM

    How to troubleshoot Altiris Agent connection and communication problems

    Article:HOWTO5954  |  Created: 2006-12-06  |  Updated: 2010-06-09  |  Article URL http://www.symantec.com/docs/HOWTO5954

     



  • 4.  RE: Troubleshoot Article
    Best Answer

    Posted Jun 21, 2013 02:43 AM

     

    How to gather the Symantec Management Platform (SMP) and Symantec Management Agent logs (SMA) logs for troubleshooting technical issue.

    Article:HOWTO60927  | Created: 2011-11-18  | Updated: 2012-12-06  | Article URL http://www.symantec.com/docs/HOWTO60927

    https://www-secure.symantec.com/connect/articles/how-view-smpaltiris-agent-diagnostics-when-systray-icon-hidden

    Client's Altiris Agent GUI displays: 'Software Update Plug-in is not ready'

    Article:TECH158125  | Created: 2011-04-14  | Updated: 2013-02-13  | Article URL http://www.symantec.com/docs/TECH158125

    https://www-secure.symantec.com/connect/forums/altiris-agent-cant-reflects-ns-sever#comment-8613321

    Symantec Management Platform (formally NS) 7.1 Known Issues and Associated KB Articles

    Article:HOWTO42338  | Created: 2011-02-15  | Updated: 2011-08-15  | Article URL http://www.symantec.com/docs/HOWTO42338
     

    Remote Altiris Agent Diagnostics 2.0

    Article:HOWTO21449  | Created: 2009-10-16  | Updated: 2012-05-04  | Article URL http://www.symantec.com/docs/HOWTO21449