Ghost Solution Suite

Hi,

Been following the post on this forum for some time now getting useful tips and work arounds but now I need to ask a question,

Below are 2 Errors from a new XPProSP3 (patched to 8/12/2010) Install + all my standard installed applications

Note: I am running 2266 with the 2269 patch over the top (manual copy of the 6 .exe files)

This one comes after i install SGC (Ghost client) for the first time and every time I restart

The following information has been placed on the clipboard. Visit the Ghost forums at https://forums.symantec.com/syment/board?board.id=109 and supply this information to gain help with this error.
Symantec Ghost Client Agent
An exception has occurred of type C0000005
C:\Program Files\Symantec\Ghost - C:\Program Files\Symantec\Ghost\ngctw32.exe 11.5.1.2266
C:\WINDOWS\system32\USER32.dll!MsgWaitForMultipleObjectsEx+0x30
C:\WINDOWS\system32\USER32.dll!GetLastInputInfo+0x86
C:\WINDOWS\system32\USER32.dll!MsgWaitForMultipleObjects+0x1F
r:\depot_cont\ghost\gsstrunk\ghost\configureagent\agentlib\sockevent.cpp#433:SocketEvent::wait
    unsigned int msTimeout = 0xFFFDD8
    unsigned int callerHorizon = 0x62D7B
r:\depot_cont\ghost\gsstrunk\ghost\configureagent\client\clientmain.cpp#4376:l_mainLoop
    unsigned int c_sock = 376
    unsigned int code = 0x1B30000
    unsigned int count = 0x42FFD8
r:\depot_cont\ghost\gsstrunk\ghost\configureagent\client\clientmain.cpp#4811:main
    int argc = 1
r:\depot_cont\ghost\gsstrunk\ghost\configureagent\client\clientmain.cpp#5289:g_runMain
    int argc = 1
    bool standalone = false
    unsigned int length = 236
    int wait = 0x77DF1701
    bool doReboot = false
r:\depot_cont\ghost\gsstrunk\ghost\configureagent\client\clientstate.cpp#117:ClientService::process
r:\depot_cont\ghost\gsstrunk\ghost\configureagent\library\src\win\firewall.cpp#405:Library::Win::l_serviceMain
    unsigned int argc = 2
    unsigned int data = 0
    unsigned int dataSize = 4
    unsigned int type = 0xFFFF94
  ....

This one is from after I copy ngctw32.exe 2269 over the top of the 2266 installed on the client

The following information has been placed on the clipboard. Visit the Ghost forums at

https://forums.symantec.com/syment/board?board.id=109 and supply this information to gain help with this error.
Symantec Ghost Client Agent
An exception has occurred of type C0000005
C:\Program Files\Symantec\Ghost - C:\Program Files\Symantec\Ghost\ngctw32.exe 11.5.1.2269
C:\WINDOWS\system32\USER32.dll!MsgWaitForMultipleObjectsEx+0x30
C:\WINDOWS\system32\USER32.dll!GetLastInputInfo+0x86
C:\WINDOWS\system32\USER32.dll!MsgWaitForMultipleObjects+0x1F
0x41B9C3 in \Device\HarddiskVolume2\Program Files\Symantec\Ghost\ngctw32.exe
0x4092AF in \Device\HarddiskVolume2\Program Files\Symantec\Ghost\ngctw32.exe
0x409950 in \Device\HarddiskVolume2\Program Files\Symantec\Ghost\ngctw32.exe
0x40A0E9 in \Device\HarddiskVolume2\Program Files\Symantec\Ghost\ngctw32.exe
0x40BAF9 in \Device\HarddiskVolume2\Program Files\Symantec\Ghost\ngctw32.exe
C:\WINDOWS\system32\ADVAPI32.dll!CryptVerifySignatureW+0x29
C:\WINDOWS\system32\kernel32.dll!GetModuleFileNameA+0x1BA

Any Ideas how to fix this? as I haven't had this error on any of the other workstations (350+)

Cheers

Does this one machine differ from the others in any aspect, eg number of hard disks, bios revision, ram  ?

Try installing via the client.msi file located in the C:\Program Files\Symantec\Ghost\ClientInstall folder. Manually copy this to that client and install as you would another application and see if that works.

Thank you,

Randall Newnham

@Edt:

Computer is identical to 10 other working ones with the same bios revision and settings

@Randall Newnham:

Thats where I've always installed the client from.

After taking an image from the computer using a boot CD and imaging 5 identical computers I got no errors.

Going to format the orignal computer and remove all partitions and start again to see whats what.

Formatting is a good idea. I was going to first suggest trying to connect to the C$ and Admin$ on that computer from the Ghost Console machine and verifying that you have the access. Of course, if you have tried copying the file to the machine and manually running it locally this is unnecessary.

The c0000005 error has been resolved in Ghost 2.5.1 build 2298. This documented here:

https://www-secure.symantec.com/connect/blogs/ghost-client-error-c0000005-resolved-build-2298