Hello,
Could you please let us know what version of SEPM are you running?
Hope you are running the Latest version of SEPM.
Secondly, if you could please upload us the screenshot would be helpful to understand the issue.
Could you also click on "View Details" to check what is disabled"
SEP Clients will show up in this section if any of the following are in a disabled state:
- Auto-Protect Status
- Firewall Status
- Sonar Status
- Download Insight Status
- Network Intrusion Prevention Status
- Browser Intrusion Prevention IE Status
- Browser Intrusion Prevention Firefox Status
- Tamper Protection Status
Enable the Feature in question.
For Tamper Protection:
Login to the SEPM > Clients > Select the client group for the clients affected > Policies tab > Settings > General Settings > Tamper Protection tab > Select "Protect Symantec secutrity software from bing tampered with or shut down"
As the SEP clients check in (Per Heartbeat) they will get this changed setting and enable Tamper Protection.
Check the SEPM Endpoint Status after 1 heartbeat interval.
Hope that helps!!