Whenever I log into the Symantec Endpoint Protection Manager Console (on my workstation, not the one on the server) I cannot acces the Home or Monitors tabs. I only see the following text:
The Symantec Endpoint Protection Manager cannot display some parts of the management console
because your computer runs one or more incompatible Java Runtime Environment (JRE) versions.
Please uninstall all incompatible JRE versions (1.6 update 10 and greater). Uninstall the remote
console, and then reinstall the remote console.
To use your existing JRE with limited console access, use Internet Explorer and enter the following URL:
http://ServerIP:80/Reporting
And whenever I log into the Manager Console (on the actual server side) I still cannot access the Home or Monitors tabs. On the server side I see the following error:
When I check the scm-server-0.log I see the following information:
2009-10-13 19:13:27.863 SEVERE: ================== Server Environment ===================
2009-10-13 19:13:27.863 SEVERE: os.name = Windows XP
2009-10-13 19:13:27.863 SEVERE: os.version = 5.1
2009-10-13 19:13:27.863 SEVERE: os.arch = x86
2009-10-13 19:13:27.879 SEVERE: java.version = 1.5.0_15
2009-10-13 19:13:27.879 SEVERE: java.vendor = Sun Microsystems Inc.
2009-10-13 19:13:27.879 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2009-10-13 19:13:27.879 SEVERE: java.vm.version = 1.5.0_15-b04
2009-10-13 19:13:27.988 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2009-10-13 19:13:27.988 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2009-10-13 19:13:27.988 SEVERE: java.user = null
2009-10-13 19:13:27.988 SEVERE: user.language = en
2009-10-13 19:13:27.988 SEVERE: user.country = US
2009-10-13 19:13:27.988 SEVERE: scm.server.version = 11.0.4202.75
2009-10-13 19:13:44.660 SEVERE: ================== StartClientTransport ===================
2009-10-13 19:13:46.582 SEVERE: Schedule is started!
2009-10-14 04:00:49.915 SEVERE: DeltaContentTask.generateDeltaContent FAILED 4:{C60DC234-65F9-4674-94AE-62158EFCA433}:91012040:91013036:C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Inetpub\DeltaParam\{C60DC234-65F9-4674-94AE-62158EFCA433}.param:C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Inetpub\DeltaParam\{C60DC234-65F9-4674-94AE-62158EFCA433}.opt
2009-10-14 04:00:50.118 SEVERE: CODE -1:
2009-10-14 04:01:19.666 SEVERE: DeltaContentTask.generateDeltaContent FAILED 4:{C60DC234-65F9-4674-94AE-62158EFCA433}:91012040:91013036:C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Inetpub\DeltaParam\{C60DC234-65F9-4674-94AE-62158EFCA433}.param:C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Inetpub\DeltaParam\{C60DC234-65F9-4674-94AE-62158EFCA433}.opt
2009-10-14 04:01:19.666 SEVERE: CODE -1:
2009-10-14 12:16:25.243 SEVERE: AgentLastCheckInTask connect to secars failed: Access Forbidden
2009-10-14 12:18:37.749 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL:
http://localhost/secars/secars.dll?action=36
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:300)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:321)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
And this error code 0x10010000 is repeated to the end of the log with the same data each occurence.
I also am getting System Event emails that are as follows:
10/14/2009 12:41:03 |
My Site |
Symantec |
Severe |
An unexpected exception has occurred |
Unexpected server error. ErrorCode: 0x10010000 |
10/14/2009 12:40:43 |
My Site |
Symantec |
Severe |
An unexpected exception has occurred |
Unexpected server error. ErrorCode: 0x10010000 |
10/14/2009 12:40:33 |
My Site |
Symantec |
Severe |
An unexpected exception has occurred |
Unexpected server error. ErrorCode: 0x10010000 |
10/14/2009 12:39:53 |
My Site |
Symantec |
Severe |
An unexpected exception has occurred |
Unexpected server error. ErrorCode: 0x10010000 |
10/14/2009 12:39:33 |
My Site |
Symantec |
Severe |
An unexpected exception has occurred |
Unexpected server error. ErrorCode: 0x10010000 |
10/14/2009 12:25:23 |
My Site |
Symantec |
Severe |
An unexpected exception has occurred |
Unexpected server error. ErrorCode: 0x10010000 |
10/14/2009 12:25:13 |
My Site |
Symantec |
Severe |
An unexpected exception has occurred |
Unexpected server error. ErrorCode: 0x10010000 |
10/14/2009 12:24:23 |
My Site |
Symantec |
Severe |
An unexpected exception has occurred |
Unexpected server error. ErrorCode: 0x10010000 |
10/14/2009 12:19:21 |
My Site |
Symantec |
Severe |
An unexpected exception has occurred |
Unexpected parameter value. |
|
Thanks for the help.
-Storm