Endpoint Protection

Hello everyone,

I'm experiencing a bit of trouble with the Symantec Endpoint Protection Manager on administrator workstations.  The SEPM currently works only on the server.

I was using Java6u22 and everything was working fine, even against what Symantec said about versions newer than 10, which would leave Java6u7 as the latest version compatible.  But, I know a Windows Update took place a week or two ago and now I get an error message after logging in along with a pop-up that says: "The given URL is not valid: null".  Once I click "Ok," I'm brought to another window that says:

The Symantec Endpoint Protection Manager cannot display some parts of the management console

because your computer runs one or more incompatible Java Runtime Environment (JRE) versions. 

Please uninstall all incompatible JRE versions (1.6 update 10 and greater). Uninstall the remote

console, and then reinstall the remote console.

 

To use your existing JRE with limited console access, use Internet Explorer and enter the following URL:

 

http://servername:80/Reporting

its not from symantec website but its from your symantec endpoint manager server.

remove all the java and symantec web console... 

reboot

open internet explorer

http://SEPM SErver IP:9090/ this will install the java and also the remote web console.

disable automatic update of java from control pannel

Hello,

I have already tried uninstalling SEPM and Java then rebooting.  After rebooting I tried installing Java using the SEPM Server (Port 9090), which is Java6u14. I then went and installed SEPM again.  For good measure, I even tried doing this again moments ago.  However, it is still giving me the same results.

can u clear the temp files from the java  in the control pannel

Symantec Endpoint Protection  error occur in this pc

Hi,

I should have also mentioned that I tried that before as well.  But, just in hopes it would work this time,  I uninstalled SEPM, went into the Java Control Panel and cleared temporary files.  I then went back on http://servername:9090 and reinstalled SEPM.  However, I'm still getting the same error message.

Hello,

What version of SEPM are you using?

Check the Following KB Article:

Error: "Unable to launch the application" when attempting to access the Symantec Endpoint Protection Manager Java Remote Console

http://www.symantec.com/business/support/index?page=content&id=TECH96362&actp=search&viewlocale=en_US&searchid=1301580802426

Remote Symantec Endpoint Protection Manager console compatibility with JAVA versions 1.6.x and above

http://www.symantec.com/business/support/index?page=content&id=TECH102328&actp=search&viewlocale=en_US&searchid=1301580802426

is it on win 7 and vista?

what if u right clickon the sepm console icon and select run as admin , does that make any difference?

Hi,

I am using this version of SEP: 11.0.6 MP3

I am using this version of SEPM: 11.0.6300.803

I am using this version of Java (as installed by http://servername:9090): Java 6 Update 14 (build 1.6.0_14-b08)

The two KB articles, unfortunately, did not relate or help with my problem.

Hello,

This is on Windows XP Professional w/SP3 and I am currently logged into an account located within the "Administrators" group on the local workstation.

Hello everyone,

I should also mention that I am unable to load the web console from my workstation.

As of right now, the only way to manage our SEP is through the SEPM on the server itself, which is far from ideal.
 

Any assistance with this would be greatly appreciated.

1. What is the browser that you are using to try and view the page which is giving you errors?

2. Part of the Administrator group on the local machine?  So, you are not logging into a domain, but rather a "workgroup"?  Are there any limitations that have been written into the security templates of the local machine that may be blocking some functionalities of the browser? (Internet Explorer)

3. In the advanced settings of your browser you can reset browser to default.

4. In security tab of the browser, you can add "servename:9090" to the list of trusted sites.

5. Try with a different browser if all else fails...

change the network settings to direct.

1) Go to Control Panel -> Java
2) click the Network Settings button
3) Select Direct Connection, and click ok a couple of times to exit

Hi Jason,

I have currently tried with Internet Explorer 7, Firefox 4.0, and SRWare Iron 10 (based on Chromium 10).  None of these browsers allow me to view the web portal.  Instead, I get an error message that I have included below.  I mention the web console because I was wondering if it will ultimately help with solving the problem of SEPM (assuming they are related).

Internal Error

 

Check log file for details and the stack trace. You can increase the tracing level by setting TraceMgr.level=10 in conf/TraceMgr.properties file

Hi AravindKM,

I took your advice and changed the setting but to no avail.  I am still experiencing the same problem.  Thanks for the attempt though.  I know before I've had issues with connectivity and Java on internal (intranet) systems and this has resolved it.  But, then again, that was when I worked for a public school system and had to use a proxy, which ultimately was the problem.

I figured that I should also mention that I can still access SEPM on the server.  However, I cannot access the web console from the server; I get the same error message.

Any assistance/help would be greatly appreciated.

Hello everyone,

I have tried everyone's suggestions but I'm still stuck at a standstill.

Was hoping a fresh mind has some thoughts on the subject.

At this point, it's very difficult to manage our SEP system because the only system we can manage it from is the server, which comes to a crawl when we load SEPM on it.

Uninstalling Java was not enough, I had to manually scrub the registrythen re-install Java. Afterwards the SEP console came up as if it had never been installed before.

After uninstalling, reinstalling, and trying different versions of Java, I finally found a solution that will work.

I wanted to write up the instructions so that others may benefit if they happen to stumble upon this thread through Google or some other searching apparatus.

1. Uninstall Symantec Endpoint Protection Manager using Add/Remove Programs.

2. Navigate to C:\Program Files\Symantec and look for "Symantec Endpoint Protection Manager" folder.  If it exists, delete or rename it.

3. Go into Control Panel and open Java Control Panel.  Under Temporary Internet Files, click "Settings" then click "Delete Files."  Note that this will delete all Java applications (so use this step with caution).

4. Completely uninstall all versions of Java using Add/Remove Programs.

5. Download JavaRa (http://raproducts.org).  After extracting, run JavaRa and select "Remove Older Versions."  It should prompt you through the rest of the steps.  You might also find it useful to click "Additional Tasks" to have it "Remove useless JRE Files," "Remove Startup Entry," "Remove Sun Download Manager," "Remove Java IE BHO," and "Remove Java Console Extension."

6. Reboot computer.

7. Install Java6u7 (You can find this off the internet if you search for it... Java 6 Update 7).

8. Go onto the Symantec Server (port 9090) and install the SEPM.  It should now install and work as expected.

Hope this is useful to someone else!

Thanks to fieloer for pointing me in the right direction.