Endpoint Protection Small Business Edition

 View Only

  • 1.  Symantec Endpoint Protection Manager Hangs at Login?

    Posted Feb 16, 2011 03:02 PM

     

    Hi Guys

     

    Our server has been working great for ages, but now  Symantec Endpoint Protection Manager hangs on login...? All the clients report the SEPM is offline at this point and naturally know one is getting any definition file updates.  Tried restarting the SEPM and IIS services to no avail...? No obvious errors in the event logs either....

    Another symptom when SEPM goes awol is we also cannot open Symantec Backup Exec v12 anymore..? Luckily the backup is still working fine, it just hangs when you try and open the application...? Symantec Mail Security for Microsoft Exchange still open up without any issues

     

    Thankfully, restarting the server gets everything working again. Two or three weeks after the restart the same issue will occur...? The only thing that’s changed in the last couple of months is we installed a whole bunch of Microsoft updates – as you do....

     

    Have seen a few postings here with similar issues but haven’t spotted a fix as yet.

     

    It’s a single Small Business Server 2k3 site with about 30 clients. SEPM v11.0.5002.33

     

    Any suggestions welcome as rebooting a server every 3 week is a right pain.

     

    Cheers

    Mike



  • 2.  RE: Symantec Endpoint Protection Manager Hangs at Login?
    Best Answer

    Posted Feb 16, 2011 04:09 PM

    What errors are you seeing in the Windows Event viewer?

    I recommend upgrading to the latest build (RU6 MP2). There were a few "System Hang" issues resolved in newer builds.

     

    RU6 MP2 - Network Threat Protection no longer causes applications to hang

    Fix ID: 2030478
    Symptom: Occasional system hangs with Network Threat Protection enabled.
    Solution: Code changes made to prevent the hang from occurring.
     
    RU6 -  System hangs after new virus definitions arrive and the AutoProtect Option "Rescan the Cache when new definitions load" is enabled
    Fix ID: 1859398
    Symptom: System hangs after new virus definitions arrive and the AutoProtect Option "Rescan the Cache when new definitions load" is enabled
    Solution: AutoProtect Rescan synchronization has been fixed
     
    http://www.symantec.com/business/support/index?page=content&id=TECH103087&locale=en_US


  • 3.  RE: Symantec Endpoint Protection Manager Hangs at Login?

    Posted Feb 22, 2011 08:35 PM

     

    Hi Cycletech

     

    Thanks for the reply. We’ll give it a go. Going to take a few weeks to schedule this upgrade.

    Will let ya know how we get on.

     

    Cheers

    Mike



  • 4.  RE: Symantec Endpoint Protection Manager Hangs at Login?

    Posted Mar 17, 2011 02:51 PM

    Running a repair sometimes may also help in resolving the issue.



  • 5.  RE: Symantec Endpoint Protection Manager Hangs at Login?

    Posted Apr 04, 2011 09:48 PM

    Upgrading to version 6 appears to have fixed the logon issue. Hasn't missed a beat for a good month now.

    Cheers guys.

     

    Thanks

    Mike