I've encountered few pc running on the Symantec Endpoint protection 11 which is unable to run virus scanning manually. I've successfully installed the client pc as unmanaged client and able to updates the virus definitions.

1) The problem encounter is after the installation and complete updated virus definitions when I try to click on the full scan the antivirus will crash and show error message send and don't send. 

2) Hope that anybody can help to solves this issues. I've tried to removed and install again but to no avail.

3) I managed to traced the error report and export it into text file.

Attachment(s)

21a2_appcompat.txt   191 KB 1 version

Hi,

Are you using SEP MR4 ?

RU6 MP3 is most recent built by Symantec.

Check whether you can scan the system with power eraser or not ? 

If not, for safer side also check machine is infected or not ?

Run SEP support tool to collect if any suspicious files are present on the System.

Here is the location of the Symantec Endpoint Protection Support Tool:

http://www.symantec.com/techsupp/home_homeoffice/products/sep/Sep_SupportTool.exe

yes. we're running on SEP and will try your method. I'm downloading the tools and will let you know the outcomes soon. Thank you for your feedback. 

Hi,

It's a permission issue.

SEP support tool log says local security policy's network access ,sharing and security model is set to : guest, only local users authenticate as a guest

Possible cause of issue :

1) A local Security Policy (GPO) is limiting stop/start of Symantec Endpoint Protection service when clients are not connected through LAN to corporate network

2) The GPO policy does not include group of "Authenticated Users"Try following steps :

Possible solution

1) Remove limitation of handling of Symantec Endpoint Protection service through the GPO in local policies -> Security options

2) Alternatively you may include group of "Authenticated Users" in the GPO

hi,

Do i need to change the setting in the client pc or from server? I've search the setting from the Local Policy Settings -> Local Policies -> Security Options. This is the setting available.

Attachment(s)

Doc1_6.doc   412 KB 1 version

if the machine is part of domain, do it through domain server.

Follow this document; check if there is permission missing on this Registry KEY

Symcorpui crashing on Windows 7. Error: 'Symantec AntiVirus has stopped working' while running scan.

http://www.symantec.com/business/support/index?page=content&id=TECH132902&key=54619&actp=LIST

Hi rafeeq,

 i tried your method to do the changes on the registry. still the same issues. restart the pc after do the changes.

Hi pete_4u2002,

the client pc is not part from the domain server. 

any other method to solves this issues?