Endpoint Protection Small Business Edition

I recently installed Symantec Endpoint Manager ver. 11.0.5002.333, went through the wizard and deployed the clients everything was going smoothly for about 2 weeks until I noticed the green dot on my Symantec shield had disappeared. I checked the server, all services were running, tried logging in and received a “Unexpected Server Error” I tried restarting the Symantec services and while they restart successfully I still get the same error while trying to log into the Manager console. I was able to get some down time this morning and restarted the server… still no luck. Here are some log files, hopefully someone can point me in the right direction.

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Localhost_scm_log.2010-02-15.txt<o p=""></o>

2010-02-15 07:26:17 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-15 07:26:18 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-15 07:26:18 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-15 09:04:58 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

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Localhost_scm_log.2010-02-16.txt<o p=""></o>

2010-02-16 07:30:16 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 07:30:17 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 07:30:18 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 07:43:01 WebappLoader[]: Deploying class repositories to work directory D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\work\scm\localhost\_

2010-02-16 07:43:01 WebappLoader[]: Deploy JAR /WEB-INF/lib/jcommon-0.9.5.jar to D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\jcommon-0.9.5.jar

2010-02-16 07:43:01 WebappLoader[]: Deploy JAR /WEB-INF/lib/jfreechart-0.9.20.jar to D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\jfreechart-0.9.20.jar

2010-02-16 07:43:02 WebappLoader[]: Deploy JAR /WEB-INF/lib/jslic.jar to D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\jslic.jar

2010-02-16 07:43:02 WebappLoader[]: Deploy JAR /WEB-INF/lib/scm-common-res.jar to D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-common-res.jar

2010-02-16 07:43:02 WebappLoader[]: Deploy JAR /WEB-INF/lib/scm-common.jar to D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-common.jar

2010-02-16 07:43:02 WebappLoader[]: Deploy JAR /WEB-INF/lib/scm-server-res.jar to D:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-server-res.jar

2010-02-16 07:43:03 ContextConfig[]: Added certificates -> request attribute Valve

2010-02-16 07:43:03 StandardManager[]: Seeding random number generator class java.security.SecureRandom

2010-02-16 07:43:03 StandardManager[]: Seeding of random number generator has been completed

2010-02-16 07:43:03 StandardWrapper[:default]: Loading container servlet default

2010-02-16 07:43:03 StandardWrapper[:StartupServlet]: Marking servlet StartupServlet as unavailable

2010-02-16 07:43:03 StandardContext[]: Servlet  threw load() exception

javax.servlet.ServletException: Wrapper cannot find servlet class com.sygate.scm.server.servlet.StartupServlet or a class it depends on

                at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:836)

                at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)

                at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)

                at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)

                at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)

                at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)

                at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)

                at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)

                at org.apache.catalina.core.StandardService.start(StandardService.java:450)

                at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)

                at org.apache.catalina.startup.Catalina.start(Catalina.java:484)

                at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)

                at org.apache.catalina.startup.Catalina.process(Catalina.java:134)

                at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

                at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

                at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

                at java.lang.reflect.Method.invoke(Method.java:597)

                at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)

----- Root Cause -----

java.lang.ClassNotFoundException: com.sygate.scm.server.servlet.StartupServlet

                at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1541)

                at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1386)

                at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:830)

                at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)

                at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)

                at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)

                at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)

                at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)

                at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)

                at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)

                at org.apache.catalina.core.StandardService.start(StandardService.java:450)

                at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)

                at org.apache.catalina.startup.Catalina.start(Catalina.java:484)

                at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)

                at org.apache.catalina.startup.Catalina.process(Catalina.java:134)

                at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

                at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

                at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

                at java.lang.reflect.Method.invoke(Method.java:597)

                at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)

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2010-02-16 07:43:03 StandardWrapper[:invoker]: Loading container servlet invoker

2010-02-16 07:44:05 StandardWrapper[:AgentServlet]: Marking servlet AgentServlet as unavailable

2010-02-16 07:44:05 StandardWrapperValve[AgentServlet]: Allocate exception for servlet AgentServlet

javax.servlet.ServletException: Wrapper cannot find servlet class com.sygate.scm.server.servlet.AgentServlet or a class it depends on

                at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:836)

                at org.apache.catalina.core.StandardWrapper.allocate(StandardWrapper.java:613)

                at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:164)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)

                at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)

                at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)

                at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)

                at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)

                at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)

                at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)

                at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)

                at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)

                at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)

                at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)

                at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)

                at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)

                at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)

                at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)

                at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)

                at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157)

                at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:875)

                at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)

                at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)

                at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)

                at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)

                at java.lang.Thread.run(Thread.java:619)

----- Root Cause -----

java.lang.ClassNotFoundException: com.sygate.scm.server.servlet.AgentServlet

                at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1541)

                at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1386)

                at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:830)

                at org.apache.catalina.core.StandardWrapper.allocate(StandardWrapper.java:613)

                at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:164)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)

                at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)

                at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)

                at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)

                at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)

                at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)

                at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)

                at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)

                at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)

                at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)

                at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)

                at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)

                at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)

                at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)

                at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)

                at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)

                at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157)

                at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:875)

                at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)

                at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)

                at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)

                at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)

                at java.lang.Thread.run(Thread.java:619)

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2010-02-16 07:45:02 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 07:45:02 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 07:45:03 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 07:51:43 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 07:51:43 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 07:51:44 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 07:51:50 StandardWrapper[:ConsoleServlet]: Marking servlet ConsoleServlet as unavailable

2010-02-16 07:51:50 StandardWrapperValve[ConsoleServlet]: Allocate exception for servlet ConsoleServlet

javax.servlet.ServletException: Wrapper cannot find servlet class com.sygate.scm.server.servlet.ConsoleServlet or a class it depends on

                at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:836)

                at org.apache.catalina.core.StandardWrapper.allocate(StandardWrapper.java:613)

                at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:164)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)

                at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)

                at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)

                at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)

                at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)

                at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)

                at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)

                at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)

                at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)

                at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)

                at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)

                at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)

                at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)

                at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)

                at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)

                at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)

                at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157)

                at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:875)

                at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)

                at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)

                at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)

                at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)

                at java.lang.Thread.run(Thread.java:619)

----- Root Cause -----

java.lang.ClassNotFoundException: com.sygate.scm.server.servlet.ConsoleServlet

                at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1541)

                at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1386)

                at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:830)

                at org.apache.catalina.core.StandardWrapper.allocate(StandardWrapper.java:613)

                at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:164)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)

                at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)

                at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)

                at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)

                at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)

                at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)

                at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)

                at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)

                at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)

                at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)

                at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)

                at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)

                at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)

                at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)

                at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)

                at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)

                at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)

                at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157)

                at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:875)

                at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)

                at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)

                at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)

                at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)

                at java.lang.Thread.run(Thread.java:619)

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2010-02-16 08:02:45 StandardWrapperValve[ConsoleServlet]: Servlet ConsoleServlet is currently unavailable

2010-02-16 08:05:32 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 08:05:33 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 08:05:33 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 08:11:32 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 08:11:33 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 08:11:33 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 08:11:36 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 08:11:36 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 08:11:37 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 08:21:18 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 08:21:19 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 08:21:20 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 08:31:28 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 08:31:29 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 08:31:29 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 08:39:53 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 08:39:54 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable

2010-02-16 08:39:54 StandardWrapperValve[AgentServlet]: Servlet AgentServlet is currently unavailable<o p=""></o>

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Scm-ui.log<o p=""></o>

English

LoginPanel->getLoginAttr:  file: C:\DOCUME~1\PWILLI~1\LOCALS~1\Temp\1\sesm.xml                file exists: false

LoginPanel->getLoginAttr:  file: C:\DOCUME~1\PWILLI~1\LOCALS~1\Temp\1\sesm.xml                file exists: false

LoginPanel->getLoginAttr:  file: C:\DOCUME~1\PWILLI~1\LOCALS~1\Temp\1\sesm.xml                file exists: false

LoginPanel->getOptionButton option = less

LoginPanel->getLoginAttr:  file: C:\DOCUME~1\PWILLI~1\LOCALS~1\Temp\1\sesm.xml                file exists: false

LoginPanel->getLoginAttr:  file: C:\DOCUME~1\PWILLI~1\LOCALS~1\Temp\1\sesm.xml                file exists: false

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############# Begin Login ###############

GUIManager>> login: After session got cleaned up!

Stopping all background threads in console...

Tue Feb 16 08:02:45 EST 2010: Not Tracking User Interaction Any Longer

Tue Feb 16 08:02:45 EST 2010: Not Monitoring Server System Log Any More

check the odbc

Unexpected server error 0x10010000

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008062510082748
 

In services first assure that symantec endpoint protection manager is started.If not stated try by starting it
If above suggestion not helps paste/attach the scm-server-0.log with is present in Program Files \Symantec\Symantec Endpoint Protection Manager\tomcat\logs 

are u loggin in local or remote
try loggin in with console session
restart iis and check,
is your DB sql or embedded?

I checked the odbc, I tested the connection and it failed.  The log-in credentials weren't right, the connection works fine now.  I restarted the machine this morning, odbc connection still works but I'm still getting then same error when I try to log-in to the management console.  "Unexpected server error"  it doesn't give me an error number though. 

I uploaded the requested scm-server-0.log file in my original post. 

Thanks for everyones help with this.

You can try this
open services.msc
look for sepm service
select properties
in the logon tab put your admin id and pass(whoever has access to DB) check if that allows you.

enable php logging

How to enable error logging to troubleshoot PHP issues in Symantec Endpoint Protection Manager (SEPM)
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008010712380848

Normaly I logon to the server remotely so I logged in console session restarted iis and experienced the same error.  The db is embedded.

I set the sepm to login using db admin account, I enabled php logging restarted the sepm services.  Still experienceing the same error though.

if you install a remote console
http://sepmserverip:9090 install javaconsole does that let you in?
any errors in IIS logs
run sep support tool lets see if we get any error or clue
https://www-secure.symantec.com/connect/downloads/sep-support-tool

Do you changed in anything in  SEPM (ip address ,name etc..).Your scm-server.0.log is filled with the error "Client is trying to register with invalid Domain ID 4430B7B90B00000101CD6A320BFCCBBE" all are different PCs and they are trying with same domain ID but SEPm is telling it is invalid.
Do you have a backup?
Reinstall SEPM and do a disaster recovery.
refer below doc

Best Practices for Disaster Recovery with Symantec Endpoint Protection

First you just try with reconfiguring the server,if not helps go for the above steps.

I'm leaning towards a disaster recovery at this point, I tried for the hell of it to do a backup and I get this sweet error message.

do a repair of sepm and then try the recovery  

I opted to Captain Smash-O the complete SEP Manager, and do a fresh install which worked well for our scenario sense we have few clients.  I applied a few patches and pushed them out through group policy and everything is working well.

Thanks for everyones help and rapid responses.

I'm getting the same "unexpected server error". This is my fourth install on the same machine and 3 months later I still have no working SEPM.
Last work I did was a manual uninstall, reinstall and everything worked for one day and the problem has come back again. All this because r4 screwed up the hard disk space *sigh*

well after about 80 minutes on hold, according to support you should not manage the server unless you are physically sitting at the server and that you should do **remote ** management from http://server:9090 - and it's taken 14 hours and about 3 reinstalls for symantec to point this out. The explanation of "thats how it is" when asked why it works for about 24 hours after the installation really isnt very satisfactory to me. Unfortunately that web page doesn't work either ;-( 
Added exceptions to the firewall so that I could actually connect to the ip (why the exceptions are not part of the installation if management has to be done remotely I don't know). That then leads to

HTTP Status 503 - Servlet JnlpServlet is currently unavailable

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type Status report

message Servlet JnlpServlet is currently unavailable

description The requested service (Servlet JnlpServlet is currently unavailable) is not currently available.

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Is there any hope that I will be able to get this software working?

Pls create a separate thread for your problem..