Endpoint Protection

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  • 1.  Symantec Embedded Database Services not Starting !

    Posted Aug 05, 2012 04:22 AM

    Dear All ,

    Our SEPM 12.1 was working perfectly , from yesterday started the problem,   Symantec  Embedded  Database services not starting  ( no any error message) . I have downloaded  the tool and run with the instruction  , but I  am getting error “ fail to unload DB”

    Anyone can help us  from  this  situation , it should be a great appreciate 

    Regards 

    Tom



  • 2.  RE: Symantec Embedded Database Services not Starting !

    Posted Aug 05, 2012 04:31 AM

    Hi Try....

    If you have installed SEPM with Embedded database:

    There are 2 things to look in here.

    1) When you go to the Services.msc, check if Symantec Embedded Database Service is running or not??

    2) When you open the Task Manager, under Processes, you may see the dbsrv11.exe, is that running??

     

    Run the DbValidator from

    Run the Windows Command Prompt (cmd.exe) as Adminstrator, then navigate to:
    \Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools\
    And run dbvalidator from there.



  • 3.  RE: Symantec Embedded Database Services not Starting !

    Broadcom Employee
    Posted Aug 05, 2012 05:03 AM

    can you pass on sem5.log?

     



  • 4.  RE: Symantec Embedded Database Services not Starting !

    Posted Aug 05, 2012 05:04 AM

    Ashish ,

    Thanks for your reply , once the start the services it shows running,  after a second its again stop the services .

    Dbvalidator is showing  “could not connect the database, wait for 1 second to retry…. Caller: getData Sources DBConnection”

    Best Regards



  • 5.  RE: Symantec Embedded Database Services not Starting !

    Posted Aug 05, 2012 05:27 AM

    Can u pass Sem5.log?

    You can found here.

    Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.log

    Check this fourms.

    https://www-secure.symantec.com/connect/forums/sepm-service-auto-turn

    Database is causing this issue.

    Try to truncate database, check this article

    Shrink the Symantec Endpoint Protection Manager 12.1 embedded database

    https://www-secure.symantec.com/connect/downloads/...

    If not helped, restore backup DB.

    Database Administrator should follow "Best Practices", by managing the amount of Data stored in the Database.

    Maintaining the database

    http://www.symantec.com/docs/HOWTO55337

    Disk Space Management procedures for the Symantec Endpoint Protection Manager

    http://www.symantec.com/docs/TECH96214

    Changing the log settings to reduce the size of the database.

    http://www.symantec.com/docs/TECH105238



  • 6.  RE: Symantec Embedded Database Services not Starting !

    Posted Aug 05, 2012 05:41 AM
      |   view attached

    Dear Pate ,

     

    Please find the attached sem5.log

    Attachment(s)

    zip
    SEM5.zip   1.40 MB 1 version


  • 7.  RE: Symantec Embedded Database Services not Starting !

    Posted Aug 05, 2012 06:56 AM

    hi tombaby,

    we can't able to see anything .txt file showing garbage value..

    Can you copy paste log.....



  • 8.  RE: Symantec Embedded Database Services not Starting !

    Trusted Advisor
    Posted Aug 08, 2012 02:06 PM

    Hello,

    Uninstall / Reinstall SEPM server.

    Use Disaster Recovery procedure to restore the Server Key Private Backup in the Management Server Configuration Wizard, then restore database by

    Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager 

    http://www.symantec.com/business/support/index?page=content&id=TECH160736

    Reference:

    SEPM Embedded Database Service will not stay Started. 

    http://www.symantec.com/docs/TECH173988

    Hope that helps!!



  • 9.  RE: Symantec Embedded Database Services not Starting !

    Posted Aug 09, 2012 01:56 AM

     

    How to perform Disaster Recovery without Database backup/Restore

     
     


  • 10.  RE: Symantec Embedded Database Services not Starting !

    Posted Aug 11, 2012 01:46 AM

    Thanks to all ,

    My SEPM problem solved last Tuesday, I have uninstall and reinstall the SEPM and now working perfectly