Data Loss Prevention

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  • 1.  Symantec DLP agent uninstallation.

    Posted Nov 05, 2013 11:23 AM

    Hello Tech Support,,
    Some one  has installed DLP agend in all windows 7 laptops with password and he did not share the uninstallation password to me,

    Now how can i uninstall the agent from some laptops.Can anyone help me.

     



  • 2.  RE: Symantec DLP agent uninstallation.
    Best Answer



  • 3.  RE: Symantec DLP agent uninstallation.
    Best Answer



  • 4.  RE: Symantec DLP agent uninstallation.

    Posted Nov 05, 2013 12:04 PM

    Thanks Brian And Rash_M!!!!!!!!!!!!!!!!!!!!!!!!



  • 5.  RE: Symantec DLP agent uninstallation.

    Posted Nov 05, 2013 12:07 PM


  • 6.  RE: Symantec DLP agent uninstallation.

    Posted Nov 18, 2013 08:07 PM

    scs_king,

    I have had a similar issue. I was on version 12.0 at that time. What I did was download the latest 12.0.1 agent and upgrade the agent followed by uninstalling.

    Before running the new install_agent.bat, you will need to generate the 'password hash' of the uninstall password using 'UninstallPwdKeyGenerator.exe' which can be found in the Endpoint Tools folder using the command "UninstallPwdKeyGenerator.exe -xp=password".

    It will generate something similar to: 80FD389347A4F52EEEE761063EAC15EEEEEEE685

    Edit your install_agent.bat (the one you just downloaded, 12.0.1) to:

    @setlocal enableextensions
    @cd /d "%~dp0"
    msiexec /i AgentInstall64.msi /qb INSTALLDIR="C:\Program Files\Company\Endpoint Agent\" ENDPOINTSERVER="SymantecDLP" KEY="" UNINSTALLPASSWORDKEY="80FD389347A4F52EEEE761063EAC15EEEEEEE685" SERVICENAME="EDPA" WATCHDOGNAME="WDP" ARPSYSTEMCOMPONENT="0"
     
    Change the parameters accordingly to your organization's needs and run the script. You might need to run it as administrator. The installation should proceed.
     
    Now to uninstall, edit the uninstall_agent.bat:
     
    msiexec /uninstall {1C4B1778-B5E7-4A2F-98D2-F8FBDE968B6C} /q UNINSTALLPASSWORD="PasswordUsedWhenGeneratingTheHashHere"
     
    Note that you have to use the plaintext password in the uninstall_agent.bat script.