Endpoint Protection

I seem to have a problem with a game, everytime I start it up, the program closes and this box comes up saying "Symantec CMC SmcGui has encountered a problem and needs to close. We are sorry for the inconvenience." Pressing Debug doesn't come in use as it only closes the anti-virus system and still occurs. I have Windows XP and Symantec Endpoint protection. This problem did not happen until a sudden time where it started to happen. I've been looking through the internet for a solution to this, but I can't find any, so I was hoping that somebody could help me here? Thanks.

What version of SEP 11 are you running? There was an issue like yours that was solved way back in MR2.

http://www.symantec.com/business/support/index?page=content&id=TECH104321&actp=search&viewlocale=en_US&searchid=1303138831543

This is the wrong forum, I am moving this thread to the Endpoint Protection forum for you.

Thomas

Hello,

What version of SEP is installed?

Please check if you have the latest version of SEP. The Latest version is 11.0.6300

You can download it from https://fileconnect.symantec.com using your serial number.

We recommend you to upgrade the Symantec Endpoint Protection Manager and all clients to Latest version.

If you are carrying old version than 11.0.6005, there would be 2 upgrades you will have to go through. Please check the steps below:

1) From Symantec Endpoint Protection older version  to Symantec Endpoint Protection 11.0.6005 (RU6a)

http://www.symantec.com/business/support/index?page=content&id=TECH131653

2) From Symantec Endpoint Protection 11.0.6005 (RU6a) to Symantec Endpoint Protection 11.0.6300 (RU6 MP3)

http://www.symantec.com/business/support/index?page=content&id=TECH155655

Reason:---> check the Release Notes below:

Release notes for Symantec Endpoint Protection 11.0.x and Symantec Network Access Control 11.0.x

Hi there, thanks for your replies. I currently use SEP 11

What is the release version of SEP , ex RU5, Ru6 Mp1/MP2/MP3?

Run Windows Installer CleanUp Utility to remove SEP. (http://support.microsoft.com/kb/932857)

• Restart the Computer
• Open Windows Task Manager by right clicking the task bar and selecting Task Manager.  Then, click the Processes tab, select Smc.EXE and click End Process.
• Run cleanwipe tool (Contact Symantec Technical Support for this tool)
• Restart the Computer.
• Install SEP (http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/ac120aa7be3e522688257346007dfe45?OpenDocument)

Thank you for this method, i'll try it out soon.

Windows Installer CleanUp Utility is not available on MS website, they removed this tool some time ago.

PFA,

The Windows clean up installer tool, change the ext to .exe

[edited by admin]  Please paste a link to the 3rd party as opposed to providing a file attachment.  This particular file is no longer supported by MS. [end edit]