Endpoint Protection

Hi All

Scenario: SEP 12.1 Self-managed Client is Installed, Cisco Client VPN 4.6 is Enabled.

Problem: I am unable to access the Shared Folders of the machine where Symantec Is Enabled and VPN Client is connected.

Description: When both Symantec and Cisco VPN is Enable other machines are unable to access the Shared Folders of that machine. As soons as Symantec is Disabled from both the machine (from and to Accessed Machines) the shared folders are getting accessed smoothly. All the ports are allowed from Firewall Policies. Uninstalling or DisablingSEP is Fixing the issue.

Do ask me if related Logs are required. All you experts Advice and Opinions are needed.

by installing only SEP AV component, are you able to access the shared folder?

do you see logs pertaining to the shared folder being blocked by SEP?

Yes. With Only SAV Component its fine. Its for Sure NTP is causing the Problem

so, in that case change the firewall rule and set allow all rule above all and ensure it is enabled (since it is unmanged client)

Done but no resolution........Any other TIPS???

does the log show there is block?

If yes, check the rule number or name and make necessary changes.

Log says that Apllication: ntoskrnl.exe and nwlnkipx.sys has been blocke. IO  have allowed all these applications but still the problem persists.

does that log entry shows connection to remote machine in question?

can you copy the logs?

No its not showing....Whats copying the log?? Not clear to me. Do u need the SEP Log

What components of SEP do we have installed ont his machine

Hi Ripper!!!

All the Components are installed. 

can you try disabling your cisco VPN 4.6 and keep symantec enable and then try accessing it ?

i had been through this issue and found the issue was with cisco vpn 4.6 do update if i am wrong

We had to upgrade to Cisco VPN 5.0 to deal with a similar issue with 11.0.6.

Yes it works then, but when Cisco is enable we have to Disable Symantec From both the clients to access

We are having 12.1. So i guess it should not be the issue of Upgradation.

upgrade about cisco not sep

Not possible to Upgarde Cisco, the issue is with symantec not with Cisco so Symantec will have to fix it

Any other tips and Advices guys!!!!

It is a Cisco problem. When whe contacted them about the issue. They told us to upgrade Cisco VPN to 5.0. Problem was resolved.

try this

http://www.symantec.com/business/support/index?page=content&id=TECH90999&locale=en_US

Also Drop down all LAn card and VPN connection and allow traffic for that VPN LAN

Na Vikram...Already covered up this part. I guess there could be a NTP Bug issue. 

So i trhink its time to Contact Technical Support Team.

Did you trying uninstalling NTP and check if it helps 

Once i Disable the NTP from both the end, it works, so no need of Unistalling it. Its cleat that NTP is causing the Network access issue