Endpoint Protection

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  • 1.  Symantec 12.1 firewall driver is not loaded error

    Posted Nov 10, 2011 01:41 AM

    Hai,

    I have upgraded symantec enpoint 11.0.7 to 12.1 in my company, after upgradation some of the pc showing "firewall driver is not loaded" error.

    i have uninstalled and reinstalled client and also tried nonav,cleanwipe but the issue is not resolved. if any of u guys facing the same issue and solution.

    pls let me know.

     

    thanks in advance.



  • 2.  RE: Symantec 12.1 firewall driver is not loaded error

    Broadcom Employee
    Posted Nov 15, 2011 10:14 AM

    Hi,

    Try following steps

    Remove the  Network Threat Protection (NTP) component, then reboot the machine and install it again.

    1. Control Panel > Add or Remove Programs > Symantec Endpoint Protection > Change > Modify >  Network Threat Protection > Entire feature will be unavailable.
    2. Reboot
    3. Control Panel > Add or Remove Programs > Symantec Endpoint Protection > Change > Modify >  Network Threat Protection > Entire feature will be installed on local hard drive. 

    Check this Public KB also.

    http://www.symantec.com/docs/TECH166169 



  • 3.  RE: Symantec 12.1 firewall driver is not loaded error

    Posted Nov 16, 2011 05:07 AM

    Hi Mr.chetan,

       Thanks for ur reply. I have tried the steps suggested by you but still iam getting the same error and also tried more than 10 times uninstalling and reinstalling 12.1.

    I have also found teefer.sys file is missing in windows\system32\drivers folder.

    here i have given the teeferinstall log file.

     

    =========================================================================================
    2011-11-16 13:11:17 sourceFolder: C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\TeeferXP
    2011-11-16 13:11:17 teefer.inf: C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\TeeferXP\teefer.inf
    2011-11-16 13:11:17 teeferm.inf: C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\TeeferXP\teefer_m.inf
    2011-11-16 13:11:23 Acquired write lock for 'Symantec Firewall'
    2011-11-16 13:11:24 ERROR: Call to installNetComponent() failed: 0x800f0203
    2011-11-16 13:11:24 Teefer install failed, trying once more in 5 seconds
    2011-11-16 13:11:29 Found 'oem13.inf'
    2011-11-16 13:11:29 Found 'oem8.inf'
    2011-11-16 13:11:29 Uninstalling 'oem8.inf'
    2011-11-16 13:11:29 Uninstalling 'oem13.inf'
    2011-11-16 13:11:29 Acquired write lock for 'Symantec Firewall'
    2011-11-16 13:11:29 ERROR: Call to installNetComponent() failed: 0x800f0203
    2011-11-16 13:11:29 InstallFirewall failed second attempt: -1
    =========================================================================================
     
    iam using windows xp service pack 3 with latest windows updates. 
    Any other way to resolve this issue?
     
     

      



  • 4.  RE: Symantec 12.1 firewall driver is not loaded error

    Broadcom Employee
    Posted Nov 16, 2011 05:13 AM

    Hi,

    It would be worth trying to upgrade SEP 12.1 RU1.(Released today only)

     

    Customers will be able to download SEP 12.1 RU1 (English) from FileConnect on Friday, November 18. Non-English versions will be available for download on Wednesday, November 23.

    Let me know if issue resolved after upgrade to RU1.



  • 5.  RE: Symantec 12.1 firewall driver is not loaded error

    Posted Nov 17, 2011 04:14 AM

    Hi,

    thanks for ur comments, we have arround 40 system in our office. only 4 win xp systems having this problem.

    All others are working fine.

    our offices contains winxp service pack2 & service pack3,vista,windows 7 systems.

    we are using symantec 12.1.671.4971

     

     



  • 6.  RE: Symantec 12.1 firewall driver is not loaded error