Endpoint Protection

Hi Team,

SEPM:12.1.2

SEP Clients: 12.1.1000.

We reported issue to support that after upgrading to 12.1.2 the notification is not cleared.

Issue: Before with 11.x notification displayed only blocked devices but after upgrading to 12.1.2 allow devices also displaying in notification. Support says that it is fixed in RU2 and you have to upgrade ur clients also to RU2 and we checked in fix notes and found in the solution.(Solution: Improved notifications so that they no longer display disabled devices.) is this a right statement or it should say Improved notifications so that they no longer display enabled devices.

Hello,

I would suggest you to create a Case with Symantec Technical Support Team.

How to create a new case in MySymantec (formerly MySupport)

http://www.symantec.com/docs/TECH58873

Regional Support Telephone Numbers:

United States: https://support.broadcom.com (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hope that helps!!

Already created after which they suggested for upgradation.

One more thing Mithun, I dont have issue with their suggestion and only wanted to know whether that statement is correct which is mentioned in fixes.

Hello,

I would suggest you to Migrate all the Clients to the SEP 12.1 RU2 and check if that resolves the issue.

Migrating just the SEPM would not help.

That is not my concern mithun and we are ready to upgrade SEP clients.

My concern on this statement:

Improved notifications so that they no longer display disabled devices.

I think it should say Improved notifications so that they no longer display enabled devices.

Hello,

I may need to check the same. Let me check..

Hi Mithun

It will be of great help if get it checked internally.

Regards

Hello,

It is correct.

The change that introduced this was a functional requirement in SEP 12.1 RU2 to add a method by which you could log device ID's of allowed devices.

Not cleared on your sentence Mithun. As SameerU mentioned please check internally with your team and let me know.

Hello,

"Improved notifications so that they no longer display disabled devices." - is correct.

I think what they're after is more clarify on what is meant by "Disabled Devices".

Obviously, we're still going to want to know when users attempt to use devices we've administratively blocked, so we still want to be notified about these events.

Does "Disabled Devices" refer to devices that are disabled outside of SEP?  Are "Disabled Devices" additional superflous events that follows/mimic the "Block" event and can therefore be safely left out of notifications?

More information is always appreciated...

So, Mithun you mean to say that after upgrading to SEP 12.1.2 it will no longer show blocked and unblocked devices

As per Support-2 Support we are not clear on the statement.

Regards