ITMS Administrator Group

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  • 1.  Some filters in IT Analytics reports not returning results.

    Posted Dec 09, 2012 09:56 AM

    I'm running the Computer Search report from IT Analytics and some of the filters I select, return no results even though I know there are comptuers that meet the criteria. These filters are ones that have been imported from Active Directory. If I go to Manage -> Filters -> NS Filters -> Directory Filters -> mydomain, the OU that I want to run the report against is there and populated with computers. However, if I run the Computer Search report with that OU filter selected I get no results returned. PCs in that OU have sent inventories as recently as this morning. Some OUs return results and some do not. Any ideas? 



  • 2.  RE: Some filters in IT Analytics reports not returning results.

    Posted Dec 10, 2012 09:26 AM

    Check your cube processing.  When ever you are running ITA reports, remember that that data is only as good as the last time cubes were processed.  I've had issues where cubes stop processing and the data in the reports is very old. 



  • 3.  RE: Some filters in IT Analytics reports not returning results.

    Posted Dec 10, 2012 11:31 AM

    All cubes were processed as recently as the 9th of this month. I've also noticed in some reports that have drill downs, when I click to open the detail, I get no results. This is even when the base report is showing resources in that drill down menu. 



  • 4.  RE: Some filters in IT Analytics reports not returning results.

    Broadcom Employee
    Posted Dec 11, 2012 12:12 PM

    If you've verified the data in the cubes has been processed and you're still seeing issues, then I would suggest contacting Symantec support. They will be able to setup a Webex and help identify the issue in a more expedited fashion.



  • 5.  RE: Some filters in IT Analytics reports not returning results.

    Posted Dec 13, 2012 02:00 PM

    Hi h0ser81,

    Could you please verify if you are using the more ITA recent version? There are some ITA updates that fixed bugs and improved performance.

    Regards,



  • 6.  RE: Some filters in IT Analytics reports not returning results.

    Posted Jan 10, 2013 04:55 PM

    Any solution to this? noticing the same thing in my environment? Seems to be hit or miss which Filters are showing up correclty in the Computers Cube at all. 



  • 7.  RE: Some filters in IT Analytics reports not returning results.

    Broadcom Employee
    Posted Jan 16, 2013 04:21 PM

    After further investigation on this, it appears this is a known issue that has been addressed and will be included in the 7.5 release.



  • 8.  RE: Some filters in IT Analytics reports not returning results.

    Posted Jan 29, 2013 04:35 PM

    We are experiencing intermittent problems with our Cube processing as well, that seem to be mitigated by a reboot of the NS.

    I've also heard a lot of "7.5 will fix this" lately too.  Anyone heard when 7.5 will actually be released now, since we are past the end of 2012?