Endpoint Protection

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  • 1.  Server Status Set to Offline on the Client

    Posted Jul 17, 2012 05:44 PM

    Hello,

    Before I start, I wanted to say that I have checked a ton of threads and none of them pertain to this issue.  I am also running Symantec Endpoint Protection Version 11

    Recently, a couple computers at a location stopped replying with the AV server.  The policy serial numbers have remained the same but the server shows up as offline on both the client and server.  I have the AV working with active directory as well.  The OU that the computers are under has it's own set up policies and is not inheriting from the previous OU.  The weird thing is that these computers were receiving policy updates not more than month ago and they randomly stopped working.

    I have tried taking the SyLink.xml file from working computers on the same OU and tried copying to the non-updating computers and it still seems to not be working.

    Does anyone have any suggestions?  I would be more than happy to give more info if needed!



  • 2.  RE: Server Status Set to Offline on the Client

    Posted Jul 17, 2012 06:03 PM
    Are you able to change the location on the client?


  • 3.  RE: Server Status Set to Offline on the Client

    Posted Jul 17, 2012 07:14 PM

    Doesn't the policy serial number change when you switch between locations?  That number is the same on both working computers and the non-working ones.  They are also in the same OU on active directory.



  • 4.  RE: Server Status Set to Offline on the Client

    Posted Jul 17, 2012 08:15 PM

    If your moving from different groups or locations, the policy may potentially change. It depends on if the groups are all inheriting from the parent group.

    In this case it sounds like the client simply cannot communicate with the SEPM.

    Check this article on turning on sylink logging and upload the logs here for review:

    https://www.symantec.com/business/support/index?page=content&id=TECH104758



  • 5.  RE: Server Status Set to Offline on the Client

    Broadcom Employee
    Posted Jul 17, 2012 10:45 PM

    can you post the sylink log from affected client?

     



  • 6.  RE: Server Status Set to Offline on the Client

    Posted Jul 18, 2012 01:57 PM

    Thank you for the input thus far.  Here's the log file:

    07/18 10:53:47 [3636] ~~~Sylink log started. (SEP Product Version in registry: 11.0.6005.562, Sylink File Version: 11.0.6005.440)
    07/18 10:53:47 [3636] Stored HostGUID=88743E96AC1C014501912A567805602F; outlen=16
    07/18 10:53:47 [3636] <RestoreSettings>Stored UserGuid=0; outlen=2
    07/18 10:53:47 [3636] <mfn_DecodeSSN>Sygate-SSN=25620
    07/18 10:53:47 [3636] <mfn_DecodeSSN>Read CSN=25621
    07/18 10:53:47 [3636] <mfn_DecodeSSN>Sygate-SSN=36
    07/18 10:53:47 [3636] <mfn_DecodeSSN>Read CSN=37
    07/18 10:53:47 [3636] Product Type=1,Major Ver=5,Minor Ver=1,Platform ID=2,OSType=17105154
    07/18 10:53:47 [3636] OS=Windows XP Professional ; number=5.1.2600
    07/18 10:53:47 [3636] SyLinkCreateInstance => Instance created: 01D2E710 Registry path: SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\SYLINK
    07/18 10:53:47 [3636] <GetOnlineNicInfo>:Netport Count=1
    07/18 10:53:47 [3636] <GetOnlineNicInfo>:NicInfo<SSANICs><SSANIC Ip="172.28.5.106" Mac="00-21-70-1f-00-e1" Gateway="172.28.5.1" SubnetMask="255.255.255.0"/></SSANICs>
    07/18 10:53:47 [3636] SyLinkCreateConfig => Created instance: 01CD2BC0
    07/18 10:53:47 [3636] UseNewConfig => Created m_hNewConfig: 01CD2BC0
    07/18 10:53:47 [3636] Importing ConfigObject: 01CEC008 into: 01CD2BC0
    07/18 10:53:47 [3636] Importing ConfigObject: 01CEC008 into: 01CED2B0
    07/18 10:53:47 [3636] <PostEvent>stopping...ignore event ID=EVENT_SYLINK_CONFIG_SETTING_CHANGED
    07/18 10:53:47 [3636] SSA packageType is set as 105
    07/18 10:53:47 [3636] SyLinkDeleteConfig => Deleting instance: 01CEC008
    07/18 10:53:47 [3636] <SetHiStatus>HI status is changed to=3; reason=105; rule=Host Integrity check is disabled.
     Host Integrity policy has been disabled by the administrator.
    07/18 10:53:48 [3636] SyLinkCreateConfig => Created instance: 02FAF008
    07/18 10:53:48 [3636] SetCurLocationName: Name is set to - Default
    07/18 10:53:48 [3636] SetCurLocationID: ID is set to - 0251596EAC1C01450041324883B77A9E
    07/18 10:53:48 [3636] SyLinkCreateConfig => Created instance: 02EEAB50
    07/18 10:53:48 [3636] RemeberCurrentGroup=0,RememberCurrentPolicyMode=0
    07/18 10:53:48 [3636] Importing ConfigObject: 02EEAB50 into: 01CD2BC0
    07/18 10:53:48 [3636] Importing ConfigObject: 02EEAB50 into: 01CED2B0
    07/18 10:53:48 [3636] <PostEvent>stopping...ignore event ID=EVENT_SYLINK_CONFIG_SETTING_CHANGED
    07/18 10:53:48 [3636] SyLinkDeleteConfig => Deleting instance: 02EEAB50
    07/18 10:53:48 [3636] SyLinkDeleteConfig => Deleting instance: 02FAF008
    07/18 10:53:49 [3636] <CSyLink::Start()>
    07/18 10:53:49 [3636] <CSyLink::ImportConfigFile()>
    07/18 10:53:49 [3636] CUpdateConfig::Dump
    07/18 10:53:49 [3636] </CSyLink::ImportConfigFile()>
    07/18 10:53:49 [3636] <GetDomainHostName>msz_DomainName is taken from szDomainName
    07/18 10:53:49 [3636] <GetDomainHostName>DomainName (Final)=spartanshops.sjsu.edu
    07/18 10:53:49 [3636] <HWID CSyLink::GetHardwareKey> Get Hardware ID
    07/18 10:53:49 [3636] <HWID CSyLink::GetHardwareKey> Hardware ID assigned: ECACD0F39D5A3EEAD9D0D871BF5B3F81
    07/18 10:53:49 [3636] <Start>Unable to create Session with 'User Proxy' settings - Proxy Server: Error Code: 87
    07/18 10:53:49 [3636] <Start>Unable to create Session with 'No Proxies' settings - Error Code: 87
    07/18 10:53:49 [3636] <CSyLink::LoadLUInfo> Previous LU data was not loaded or found
    07/18 10:53:49 [3448] <ScheduleNextUpdate>Manually assigned heartbeat=4279383231 seconds
    07/18 10:53:49 [3028] <HeartbeatThreadProc:>Thread is about to begin..
    07/18 10:53:49 [3448] Successfully created the heartbeat thread
    07/18 10:53:49 [3636] <Start>Started, contact SMS every 300 seconds
    07/18 10:53:49 [3636] <PostEvent>going to post event=EVENT_SYLINK_CONFIG_SETTING_CHANGED
    07/18 10:53:49 [3636] <PostEvent>done post event=EVENT_SYLINK_CONFIG_SETTING_CHANGED, return=0
    07/18 10:53:49 [3636] </CSyLink::Start()>
    07/18 10:53:49 [3636] <SetClientAuth>Received new User/Domain from SMC..  User: apugliese User Domain: spartanshops
    07/18 10:53:49 [3636] <SetClientAuth>Getting RDNS Domain Name (user domain in AD setup)..
    07/18 10:53:49 [3636] <GetLoginRdnsDomain>DNS domain=SPARTANSHOPS.SJSU.EDU
    07/18 10:53:49 [3636] <SetClientAuth>Setting the User Domain to RDNS Domain ..
    07/18 10:53:49 [3636] <SetClientAuth>Logged in user info set to: SPARTANSHOPS.SJSU.EDU/apugliese
    07/18 10:53:49 [3636] <SetClientAuth>Marking User Change Notify to redo registration..
    07/18 10:53:50 [3028] <CheckHeartbeatTimer>====== Heartbeat loop starts at 10:53:50 ======
    07/18 10:53:50 [3008] SyLinkCreateConfig => Created instance: 02FAF008
    07/18 10:53:50 [3008] Importing ConfigObject: 01CED2B0 into: 02FAF008
    07/18 10:53:50 [3008] SyLinkDeleteConfig => Deleting instance: 02FAF008
    07/18 10:53:50 [3028] <GetOnlineNicInfo>:Netport Count=1
    07/18 10:53:50 [3028] <GetOnlineNicInfo>:NicInfo<SSANICs><SSANIC Ip="172.28.5.106" Mac="00-21-70-1f-00-e1" Gateway="172.28.5.1" SubnetMask="255.255.255.0"/></SSANICs>
    07/18 10:53:51 [3028] <CalcAgentHashKey>:CH=49D29244AC1C014501ABCD5E3CAE7F891SSI-POS-31spartanshops.sjsu.eduECACD0F39D5A3EEAD9D0D871BF5B3F81
    07/18 10:53:51 [3028] <CalcAgentHashKey>:CHKey=4F4536BF7E68E0455046D84A94EC1D53
    07/18 10:53:51 [3028] <CalcAgentHashKey>:C=49D29244AC1C014501ABCD5E3CAE7F891SSI-POS-31spartanshops.sjsu.edu
    07/18 10:53:51 [3028] <CalcAgentHashKey>:CKey=A559D495C07B8D262CC5BD0F8FFF744B
    07/18 10:53:51 [3028] <CalcAgentHashKey>:UCH=49D29244AC1C014501ABCD5E3CAE7F890apuglieseSPARTANSHOPS.SJSU.EDUSSI-POS-31spartanshops.sjsu.eduECACD0F39D5A3EEAD9D0D871BF5B3F81
    07/18 10:53:51 [3028] <CalcAgentHashKey>:UCHKey=E9392E540A071E20B5FE905E698D777F
    07/18 10:53:51 [3028] <CalcAgentHashKey>:UC=49D29244AC1C014501ABCD5E3CAE7F890apuglieseSPARTANSHOPS.SJSU.EDUSSI-POS-31spartanshops.sjsu.edu
    07/18 10:53:51 [3028] <CalcAgentHashKey>:UCKey=34E530D85BB4E98189DBE35D98B151AB
    07/18 10:53:51 [3028] <DoHeartbeat>HardwareID=ECACD0F39D5A3EEAD9D0D871BF5B3F81
    07/18 10:53:51 [3028] <DoHeartbeat>CHKey=4F4536BF7E68E0455046D84A94EC1D53
    07/18 10:53:51 [3028] <DoHeartbeat>CKey=A559D495C07B8D262CC5BD0F8FFF744B
    07/18 10:53:51 [3028] <DoHeartbeat>UCHKey=E9392E540A071E20B5FE905E698D777F
    07/18 10:53:51 [3028] <DoHeartbeat>UCKey=34E530D85BB4E98189DBE35D98B151AB
    07/18 10:53:51 [3028] <DoHeartbeat> Set heartbeat event
    07/18 10:53:51 [3028] Use new configuration
    07/18 10:53:51 [3028] <RegHeartbeatProc>====== Reg Heartbeat loop starts at 10:53:51 ======
    07/18 10:53:51 [3028] HEARTBEAT: Check Point 1
    07/18 10:53:51 [3028] <GetFirstSEMServer> Selecting a random server
    07/18 10:53:51 [3028] HEARTBEAT: Check Point 2
    07/18 10:53:51 [3028] <PostEvent>going to post event=EVENT_SERVER_CONNECTING
    07/18 10:53:51 [3028] <PostEvent>done post event=EVENT_SERVER_CONNECTING, return=0
    07/18 10:53:51 [3028] HEARTBEAT: Check Point 3
    07/18 10:53:51 [3028] <RegHeartbeatProc>Setting the session timeout on Profile Session (Registration) to 30000
    07/18 10:53:51 [3028] HEARTBEAT: Check Point 4
    07/18 10:53:51 [3028] <RegHeartbeatProc>===Registration STAGE===
    07/18 10:53:51 [3028] <MakeRegisterData:>logon id (domain/user)=SPARTANSHOPS.SJSU.EDU/apugliese
    07/18 10:53:51 [3028] <GeneratePreferredGroupAndModeInRegistration:>Loading current group:My Company\spartanshops\SSI Computers OU\Epicor POS OU\Event Center
    07/18 10:53:51 [3028] <GeneratePreferredGroupAndModeInRegistration:>Loading current mode:1
    07/18 10:53:51 [3028] <GeneratePreferredGroupAndModeInRegistration:>Loading preferred group:My Company\spartanshops\SSI Computers OU\Epicor POS OU
    07/18 10:53:51 [3028] <GeneratePreferredGroupAndModeInRegistration:>Loading preferred mode:1
    07/18 10:53:51 [3028] <GeneratePreferredGroupAndModeInRegistration:>It will remember nothing, PreferredGroup is My Company\spartanshops\SSI Computers OU\Epicor POS OU, PreferredMode is 1
    07/18 10:53:51 [3028] <MakeRegisterData:>XML data: <?xml version="1.0" encoding="UTF-8" ?><SSARegData NameSpace="rpc"><AgentInfo DomainID="49D29244AC1C014501ABCD5E3CAE7F89" AgentType="105" UserDomain="SPARTANSHOPS.SJSU.EDU" LoginUser="apugliese" ComputerDomain="spartanshops.sjsu.edu" ComputerName="SSI-POS-31" PreferredGroup="My%20Company%5cspartanshops%5cSSI%20Computers%20OU%5cEpicor%20POS%20OU" PreferredMode="1" HardwareKey="ECACD0F39D5A3EEAD9D0D871BF5B3F81" SiteDomainName=""/>

    <SSAHostInfo><NetworkIdentity UserDomain="SPARTANSHOPS.SJSU.EDU" LogonUser="apugliese" HostDomain="spartanshops.sjsu.edu" HostName="SSI-POS-31" HostDesc="" />

    <SSAProduct Version="11.0.6005.562" />

    <SSAOS Version="5.1.2600" Desc="Windows%20XP%20Professional%20" Type="17105154" ServicePack="Service%20Pack%203"/>

    <Processor ProcessorType="x86%20Family%206%20Model%2015%20Stepping%2013" ProcessorClock="1795" ProcessorNum="2"/>

    <Memory Size="3477643264"/>

    <BIOS Version="DELL%20%20%20-%2015"/>

    <TpmDevice Id="0"/>

    <SSAProfile Version="5.0.0" SerialNumber="DD21-02%2f22%2f2012%2017%3a26%3a10%20463"/>

    <SSAIDS Version="" SerialNumber=""/>

    <SSAUTC Bias="480" />

    <DNSs><DNS Address="130.65.103.201"/><DNS Address="130.65.103.202"/></DNSs>

    <DHCPServer Address="172.28.1.37"/><SSANICs><SSANIC Ip="172.28.5.106" Mac="00-21-70-1f-00-e1" Gateway="172.28.5.1" SubnetMask="255.255.255.0"/></SSANICs>

    </SSAHostInfo>

    </SSARegData>
    07/18 10:53:51 [3028] <SyLink>[MakeRegisterData] registration Hardware Key=ECACD0F39D5A3EEAD9D0D871BF5B3F81
    07/18 10:53:51 [3028] ************Reg CSN=38
    07/18 10:53:51 [3028] <mfn_GenPostData (for Registration):>Request is: s_origin_length: 1363

    s_session_id: ECACD0F39D5A3EEAD9D0D871BF5B3F81

    Sygate-SSN: 38

    <?xml version="1.0" encoding="UTF-8" ?><SSARegData NameSpace="rpc"><AgentInfo DomainID="49D29244AC1C014501ABCD5E3CAE7F89" AgentType="105" UserDomain="SPARTANSHOPS.SJSU.EDU" LoginUser="apugliese" ComputerDomain="spartanshops.sjsu.edu" ComputerName="SSI-POS-31" PreferredGroup="My%20Company%5cspartanshops%5cSSI%20Computers%20OU%5cEpicor%20POS%20OU" PreferredMode="1" HardwareKey="ECACD0F39D5A3EEAD9D0D871BF5B3F81" SiteDomainName=""/>

    <SSAHostInfo><NetworkIdentity UserDomain="SPARTANSHOPS.SJSU.EDU" LogonUser="apugliese" HostDomain="spartanshops.sjsu.edu" HostName="SSI-POS-31" HostDesc="" />

    <SSAProduct Version="11.0.6005.562" />

    <SSAOS Version="5.1.2600" Desc="Windows%20XP%20Professional%20" Type="17105154" ServicePack="Service%20Pack%203"/>

    <Processor ProcessorType="x86%20Family%206%20Model%2015%20Stepping%2013" ProcessorClock="1795" ProcessorNum="2"/>

    <Memory Size="3477643264"/>

    <BIOS Version="DELL%20%20%20-%2015"/>

    <TpmDevice Id="0"/>

    <SSAProfile Version="5.0.0" SerialNumber="DD21-02%2f22%2f2012%2017%3a26%3a10%20463"/>

    <SSAIDS Version="" SerialNumber=""/>

    <SSAUTC Bias="480" />

    <DNSs><DNS Address="130.65.103.201"/><DNS Address="130.65.103.202"/></DNSs>

    <DHCPServer Address="172.28.1.37"/><SSANICs><SSANIC Ip="172.28.5.106" Mac="00-21-70-1f-00-e1" Gateway="172.28.5.1" SubnetMask="255.255.255.0"/></SSANICs>

    </SSAHostInfo>

    </SSARegData>
    07/18 10:53:51 [3028] <SendRegistrationRequest:>http://ssi-av-01:8014 [encrypted data]
    07/18 10:53:51 [3028] 10:53:51=>Send HTTP REQUEST
    07/18 10:53:51 [3028] 10:53:51=>HTTP REQUEST sent
    07/18 10:53:51 [3028] <ParseErrorCode:>12007=>The Server name could not be resolved.
    07/18 10:53:51 [3028] 10:53:51=>QUERY return code
    07/18 10:53:51 [3028] 10:53:51=>QUERY return code completed
    07/18 10:53:51 [3028] <SendRegistrationRequest:>SMS return=0
    07/18 10:53:51 [3028] <ParseHTTPStatusCode:>0=>Uninterpreted Status
    07/18 10:53:51 [3028] <SendRegistrationRequest:>ERR to query content length
    07/18 10:53:51 [3028] <SendRegistrationRequest:>Content Lenght =>
    07/18 10:53:51 [3028] HTTP returns status code=0
    07/18 10:53:51 [3028] <SendRegistrationRequest:>RECEIVE STAGE COMPLETED
    07/18 10:53:51 [3028] <SendRegistrationRequest:>COMPLETED, returned 5
    07/18 10:53:51 [3028] HEARTBEAT: Check Point 5.1
    07/18 10:53:51 [3028] <RegHeartbeatProc>switch to another server
    07/18 10:53:51 [3028] HEARTBEAT: Check Point 9
    07/18 10:53:51 [3028] HEARTBEAT: Check Point 8
    07/18 10:53:51 [3028] <PostEvent>going to post event=EVENT_SERVER_DISCONNECTED
    07/18 10:53:51 [3028] <PostEvent>done post event=EVENT_SERVER_DISCONNECTED, return=0
    07/18 10:53:52 [3028] HEARTBEAT: Check Point 1
    07/18 10:53:52 [3028] HEARTBEAT: Check Point 2
    07/18 10:53:52 [3028] <PostEvent>going to post event=EVENT_SERVER_CONNECTING
    07/18 10:53:52 [3028] <PostEvent>done post event=EVENT_SERVER_CONNECTING, return=0
    07/18 10:53:52 [3028] HEARTBEAT: Check Point 3
    07/18 10:53:52 [3028] <RegHeartbeatProc>Setting the session timeout on Profile Session (Registration) to 30000
    07/18 10:53:52 [3028] HEARTBEAT: Check Point 4
    07/18 10:53:52 [3028] <RegHeartbeatProc>===Registration STAGE===
    07/18 10:53:52 [3028] <MakeRegisterData:>logon id (domain/user)=SPARTANSHOPS.SJSU.EDU/apugliese
    07/18 10:53:52 [3028] <GeneratePreferredGroupAndModeInRegistration:>Loading current group:My Company\spartanshops\SSI Computers OU\Epicor POS OU\Event Center
    07/18 10:53:52 [3028] <GeneratePreferredGroupAndModeInRegistration:>Loading current mode:1
    07/18 10:53:52 [3028] <GeneratePreferredGroupAndModeInRegistration:>Loading preferred group:My Company\spartanshops\SSI Computers OU\Epicor POS OU
    07/18 10:53:52 [3028] <GeneratePreferredGroupAndModeInRegistration:>Loading preferred mode:1
    07/18 10:53:52 [3028] <GeneratePreferredGroupAndModeInRegistration:>It will remember nothing, PreferredGroup is My Company\spartanshops\SSI Computers OU\Epicor POS OU, PreferredMode is 1
    07/18 10:53:52 [3028] <MakeRegisterData:>XML data: <?xml version="1.0" encoding="UTF-8" ?><SSARegData NameSpace="rpc"><AgentInfo DomainID="49D29244AC1C014501ABCD5E3CAE7F89" AgentType="105" UserDomain="SPARTANSHOPS.SJSU.EDU" LoginUser="apugliese" ComputerDomain="spartanshops.sjsu.edu" ComputerName="SSI-POS-31" PreferredGroup="My%20Company%5cspartanshops%5cSSI%20Computers%20OU%5cEpicor%20POS%20OU" PreferredMode="1" HardwareKey="ECACD0F39D5A3EEAD9D0D871BF5B3F81" SiteDomainName=""/>

    <SSAHostInfo><NetworkIdentity UserDomain="SPARTANSHOPS.SJSU.EDU" LogonUser="apugliese" HostDomain="spartanshops.sjsu.edu" HostName="SSI-POS-31" HostDesc="" />

    <SSAProduct Version="11.0.6005.562" />

    <SSAOS Version="5.1.2600" Desc="Windows%20XP%20Professional%20" Type="17105154" ServicePack="Service%20Pack%203"/>

    <Processor ProcessorType="x86%20Family%206%20Model%2015%20Stepping%2013" ProcessorClock="1795" ProcessorNum="2"/>

    <Memory Size="3477643264"/>

    <BIOS Version="DELL%20%20%20-%2015"/>

    <TpmDevice Id="0"/>

    <SSAProfile Version="5.0.0" SerialNumber="DD21-02%2f22%2f2012%2017%3a26%3a10%20463"/>

    <SSAIDS Version="" SerialNumber=""/>

    <SSAUTC Bias="480" />

    <DNSs><DNS Address="130.65.103.201"/><DNS Address="130.65.103.202"/></DNSs>

    <DHCPServer Address="172.28.1.37"/><SSANICs><SSANIC Ip="172.28.5.106" Mac="00-21-70-1f-00-e1" Gateway="172.28.5.1" SubnetMask="255.255.255.0"/></SSANICs>

    </SSAHostInfo>

    </SSARegData>
    07/18 10:53:52 [3028] <SyLink>[MakeRegisterData] registration Hardware Key=ECACD0F39D5A3EEAD9D0D871BF5B3F81
    07/18 10:53:52 [3028] ************Reg CSN=39
    07/18 10:53:52 [3028] <mfn_GenPostData (for Registration):>Request is: s_origin_length: 1363

    s_session_id: ECACD0F39D5A3EEAD9D0D871BF5B3F81

    Sygate-SSN: 39

    <?xml version="1.0" encoding="UTF-8" ?><SSARegData NameSpace="rpc"><AgentInfo DomainID="49D29244AC1C014501ABCD5E3CAE7F89" AgentType="105" UserDomain="SPARTANSHOPS.SJSU.EDU" LoginUser="apugliese" ComputerDomain="spartanshops.sjsu.edu" ComputerName="SSI-POS-31" PreferredGroup="My%20Company%5cspartanshops%5cSSI%20Computers%20OU%5cEpicor%20POS%20OU" PreferredMode="1" HardwareKey="ECACD0F39D5A3EEAD9D0D871BF5B3F81" SiteDomainName=""/>

    <SSAHostInfo><NetworkIdentity UserDomain="SPARTANSHOPS.SJSU.EDU" LogonUser="apugliese" HostDomain="spartanshops.sjsu.edu" HostName="SSI-POS-31" HostDesc="" />

    <SSAProduct Version="11.0.6005.562" />

    <SSAOS Version="5.1.2600" Desc="Windows%20XP%20Professional%20" Type="17105154" ServicePack="Service%20Pack%203"/>

    <Processor ProcessorType="x86%20Family%206%20Model%2015%20Stepping%2013" ProcessorClock="1795" ProcessorNum="2"/>

    <Memory Size="3477643264"/>

    <BIOS Version="DELL%20%20%20-%2015"/>

    <TpmDevice Id="0"/>

    <SSAProfile Version="5.0.0" SerialNumber="DD21-02%2f22%2f2012%2017%3a26%3a10%20463"/>

    <SSAIDS Version="" SerialNumber=""/>

    <SSAUTC Bias="480" />

    <DNSs><DNS Address="130.65.103.201"/><DNS Address="130.65.103.202"/></DNSs>

    <DHCPServer Address="172.28.1.37"/><SSANICs><SSANIC Ip="172.28.5.106" Mac="00-21-70-1f-00-e1" Gateway="172.28.5.1" SubnetMask="255.255.255.0"/></SSANICs>

    </SSAHostInfo>

    </SSARegData>
    07/18 10:53:52 [3028] <SendRegistrationRequest:>http://172.28.1.69:8014 [encrypted data]
    07/18 10:53:52 [3028] 10:53:52=>Send HTTP REQUEST
    07/18 10:53:52 [3028] 10:53:52=>HTTP REQUEST sent
    07/18 10:53:52 [3028] <ParseErrorCode:>12007=>The Server name could not be resolved.
    07/18 10:53:52 [3028] 10:53:52=>QUERY return code
    07/18 10:53:52 [3028] 10:53:52=>QUERY return code completed
    07/18 10:53:52 [3028] <SendRegistrationRequest:>SMS return=0
    07/18 10:53:52 [3028] <ParseHTTPStatusCode:>0=>Uninterpreted Status
    07/18 10:53:52 [3028] <SendRegistrationRequest:>ERR to query content length
    07/18 10:53:52 [3028] <SendRegistrationRequest:>Content Lenght =>
    07/18 10:53:52 [3028] HTTP returns status code=0
    07/18 10:53:52 [3028] <SendRegistrationRequest:>RECEIVE STAGE COMPLETED
    07/18 10:53:52 [3028] <SendRegistrationRequest:>COMPLETED, returned 5
    07/18 10:53:52 [3028] HEARTBEAT: Check Point 5.1
    07/18 10:53:52 [3028] <ScheduleNextUpdate>new scheduled heartbeat=32 seconds
    07/18 10:53:52 [3028] HEARTBEAT: Check Point 8
    07/18 10:53:52 [3028] <PostEvent>going to post event=EVENT_SERVER_DISCONNECTED
    07/18 10:53:52 [3028] <PostEvent>done post event=EVENT_SERVER_DISCONNECTED, return=0
    07/18 10:53:52 [3028] <RegHeartbeatProc>====== Registration Procedure stops at 10:53:52 ======
    07/18 10:53:52 [3028] HEARTBEAT: Check Point 10
    07/18 10:53:52 [3028] HEARTBEAT: Check Point Complete
    07/18 10:53:52 [3028] <RegHeartbeatProc>Done, Heartbeat=32seconds
    07/18 10:53:52 [3028] HeartbeatProcFailed to get profile with proxy setting 1
    07/18 10:53:52 [3028] <CheckHeartbeatTimer>====== Heartbeat loop stops at 10:53:52 ======
    07/18 10:54:24 [3028] <CheckHeartbeatTimer>====== Heartbeat loop starts at 10:54:24 ======
    07/18 10:54:25 [3028] <GetOnlineNicInfo>:Netport Count=1
    07/18 10:54:25 [3028] <GetOnlineNicInfo>:NicInfo<SSANICs><SSANIC Ip="172.28.5.106" Mac="00-21-70-1f-00-e1" Gateway="172.28.5.1" SubnetMask="255.255.255.0"/></SSANICs>
    07/18 10:54:25 [3028] <CalcAgentHashKey>:CH=49D29244AC1C014501ABCD5E3CAE7F891SSI-POS-31spartanshops.sjsu.eduECACD0F39D5A3EEAD9D0D871BF5B3F81
    07/18 10:54:25 [3028] <CalcAgentHashKey>:CHKey=4F4536BF7E68E0455046D84A94EC1D53
    07/18 10:54:25 [3028] <CalcAgentHashKey>:C=49D29244AC1C014501ABCD5E3CAE7F891SSI-POS-31spartanshops.sjsu.edu
    07/18 10:54:25 [3028] <CalcAgentHashKey>:CKey=A559D495C07B8D262CC5BD0F8FFF744B
    07/18 10:54:25 [3028] <CalcAgentHashKey>:UCH=49D29244AC1C014501ABCD5E3CAE7F890apuglieseSPARTANSHOPS.SJSU.EDUSSI-POS-31spartanshops.sjsu.eduECACD0F39D5A3EEAD9D0D871BF5B3F81
    07/18 10:54:25 [3028] <CalcAgentHashKey>:UCHKey=E9392E540A071E20B5FE905E698D777F
    07/18 10:54:25 [3028] <CalcAgentHashKey>:UC=49D29244AC1C014501ABCD5E3CAE7F890apuglieseSPARTANSHOPS.SJSU.EDUSSI-POS-31spartanshops.sjsu.edu
    07/18 10:54:25 [3028] <CalcAgentHashKey>:UCKey=34E530D85BB4E98189DBE35D98B151AB
    07/18 10:54:25 [3028] <DoHeartbeat>HardwareID=ECACD0F39D5A3EEAD9D0D871BF5B3F81
    07/18 10:54:25 [3028] <DoHeartbeat>CHKey=4F4536BF7E68E0455046D84A94EC1D53
    07/18 10:54:25 [3028] <DoHeartbeat>CKey=A559D495C07B8D262CC5BD0F8FFF744B
    07/18 10:54:25 [3028] <DoHeartbeat>UCHKey=E9392E540A071E20B5FE905E698D777F
    07/18 10:54:25 [3028] <DoHeartbeat>UCKey=34E530D85BB4E98189DBE35D98B151AB
    07/18 10:54:25 [3028] <DoHeartbeat> Set heartbeat event
    07/18 10:54:25 [3028] Use new configuration
    07/18 10:54:25 [3028] <CSyLink::IndexHeartbeatProc()>
    07/18 10:54:25 [3028] <IndexHeartbeatProc> Got ConfigObject to proceed the operation.. pSylinkConfig: 01CED2B0
    07/18 10:54:25 [3028] <IndexHeartbeatProc>====== Reg Heartbeat loop starts at 10:54:25 ======
    07/18 10:54:25 [3028] HEARTBEAT: Check Point 1
    07/18 10:54:25 [3028] Get First Server!
    07/18 10:54:25 [3028] <GetFirstSEMServer> Selecting a random server
    07/18 10:54:25 [3028] HEARTBEAT: Check Point 2
    07/18 10:54:25 [3028] <PostEvent>going to post event=EVENT_SERVER_CONNECTING
    07/18 10:54:25 [3028] <PostEvent>done post event=EVENT_SERVER_CONNECTING, return=0
    07/18 10:54:25 [3028] HEARTBEAT: Check Point 3
    07/18 10:54:25 [3028] mfn_CreateInetSession: Session is NULL for users's proxy setting .. Communication id bound to FAIL..
    07/18 10:54:25 [3028] Throw Internet Exception, Error Code=2;AH: failed to open internet.
    07/18 10:54:25 [3028] CInternetException: <IndexHeartbeatProc>: The system cannot find the file specified.


    07/18 10:54:25 [3028] <PostEvent>going to post event=EVENT_SERVER_DISCONNECTED
    07/18 10:54:25 [3028] <PostEvent>done post event=EVENT_SERVER_DISCONNECTED, return=0
    07/18 10:54:25 [3028] <IndexHeartbeatProc>====== IndexHeartbeat Procedure stops at 10:54:25 ======
    07/18 10:54:25 [3028] <IndexHeartbeatProc>Set Heartbeat Result= 0
    07/18 10:54:25 [3028] <IndexHeartbeatProc>Sylink Comm.Flags: 'Connection Failed' = 1, 'Using Backup Sylink' = 0, 'Using Location Config' = 0
    07/18 10:54:25 [3028] <IndexHeartbeatProc>Connection Failed! No Inet Session available for the proxy
    07/18 10:54:25 [3028] Use new configuration
    07/18 10:54:25 [3028] HEARTBEAT: Check Point Complete
    07/18 10:54:25 [3028] <IndexHeartbeatProc>Done, Heartbeat=32seconds
    07/18 10:54:25 [3028] </CSyLink::IndexHeartbeatProc()>
    07/18 10:54:25 [3028] HeartbeatProcFailed to get profile with proxy setting 2
    07/18 10:54:25 [3028] <CheckHeartbeatTimer>====== Heartbeat loop stops at 10:54:25 ======
     

     



  • 7.  RE: Server Status Set to Offline on the Client

    Posted Jul 19, 2012 04:17 PM

    *bump

    Any word on this?



  • 8.  RE: Server Status Set to Offline on the Client

    Posted Jul 23, 2012 12:43 PM

    *bump

    Just trying to get on the front page again.  ^_^



  • 9.  RE: Server Status Set to Offline on the Client
    Best Answer

    Posted Jul 23, 2012 04:38 PM

    Since no one could help with this I found my own fix for it.  Basically, my log file says that there was some proxy setting that was redirecting the connection between the server and client.

    Clients were being blocked by a proxy setting in Windows. We do not know how the proxy started by it did so in order to delete the settings we have to do the following.

    • Start the registry editor by typing regedit using run.
    • Locate HKEY_USERS/.DEFAULT/Software/Microsoft/Windows/Internet Settings.
    • Under here delete "ProxyServer" and set "ProxyEnable" to 0.
    • Then navigate to HKEY_USERS/.DEFAULT/Software/Microsoft/Windows/Internet Settings/Connections and delete the two registry entities.
    • Close out of regedit and type in the run dialog box "smc -stop" followed by "smc -start". Update the policy and the station should work.

    Hopefully this helped everyone.



  • 10.  RE: Server Status Set to Offline on the Client

    Posted Jul 24, 2012 06:45 PM

    If only I had seen this earlier, I could have pointed you at article #104926 as taken from this thread: https://www-secure.symantec.com/connect/articles/usage-proxy-settings-sep-11x-client-communication