Endpoint Protection Small Business Edition

I had forgotten then username and password for our Symantec Enpoint Protection Manager.  I have followed the steps and ran the resetpass.bat that is located in C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools.  It appeared that the bat file was running and I was able to see the word "English" appear, but when I went to sign in using the username: admin password:admin, I still received the same error. 

After trying this many many times,  I ended up restaring the Symantec Endpoint Services and subsequently running the resetpass.bat again.  I waited several minutes and it finally worked.

I only post this because if someone else would have posted this, it would have saved me several hours.

Thanks for posting this information. I am sure your post will save someone hours of trouble when resetting their SEP managers password.

That is strange i did that just the other day and it worked fine.  Did you ask tech support what the deal was?

Just out Of Curiosity which SEP services did  you restart?

Symantec Embedded Database?
Symantec Endpoint Protection Manager?
Symantec Private Branch Exchange?

Any others??