Endpoint Protection

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  • 1.  SEPM not updating definitions daily - need help!

    Posted Jul 09, 2012 03:25 AM

    Hello,

    We've got SEPM v11.0.5002.33 platform.  I noticed our Symantec Endpoint Clients (both X64 & X86 clients) are not updated after Friday, July 6 2012 (r36) last week, and it shows the same date on SEPM 'Virus Definitions Distribution' pane as well.  I rebooted the managerment server as it usually clears any mess and do quick updates or solve any typical freezing issues, but still update date remained the same.  From SEPM homepage I clicked 'Definitions' under 'Security Response' pane which took me right into 'Virus Definitions & Security Updates' website where the details looked apprently the same ---

    Symantec Endpoint Protection 11.x - 12.0 (32-bit)

    Definitions Created: 7/6/2012
    Definitions Released 7/7/2012
    Extended Version: 7/6/2012 rev. 36
    Definitions Version: 140706aj
    Sequence Number: 135796
    Number of Signatures: 18,797,185
     
    Here is the question, are not AV updates created and sent on a daily basis from Symantec? Because for long time I haven't noticed a similar delay of 3-4 days like this and it has always shown the previous date on client's status window.. appreciate a nice clarification from someone!!
     
    Importantly, how can I manually force the SEPM to download updates other than waiting for the daily or hourly schedule? From whcih management pane I can do this click-n-go ?


  • 2.  RE: SEPM not updating definitions daily - need help!

    Posted Jul 09, 2012 04:07 AM

    Hello,

     

    everything is O.K.

    It seems tha Symantec has technical  issues by building new definition files. This is not usual. So please keep cool Signatures will be delivered shortly. Now ne signatures were displayed at their website but still are not available by the SEPM.

     

    Just wait some minutes and you'll get them...



  • 3.  RE: SEPM not updating definitions daily - need help!

    Posted Jul 09, 2012 04:26 AM

    Clearly some of us will be fielding questions from our customers as well, so an official statement would be much appreciated.



  • 4.  RE: SEPM not updating definitions daily - need help!
    Best Answer

    Broadcom Employee
    Posted Jul 09, 2012 05:50 AM

    Hi,

    Similar thread is available

    https://www-secure.symantec.com/connect/forums/sep-definition-0#comment-7372871

    Latest update is new definitions are released now.

    http://www.symantec.com/security_response/definitions.jsp



  • 5.  RE: SEPM not updating definitions daily - need help!

    Posted Jul 09, 2012 06:04 AM

    Thanks Chetan!

    I can confirm that 7/8/2012 rev. 24 with sequence number 135841 are now installed on my SEPM.



  • 6.  RE: SEPM not updating definitions daily - need help!

    Posted Jul 09, 2012 06:37 AM

    Thank you Chetan and All... It looks good now with the definition date Sunday, July 8 2012 r24 :)

    Quite an unusual thing though...