Endpoint Protection

Hi All

I had a full disk on my syamntec management server. I cleared all data and now have 83 gig open. The services did not start so I ran an install on the server and then restored the database from SQL backup. Now my Web service starts but not the SEPM service. I can see only one error in my logs.

Missing property: scm.db.datasource.

I reran the config wizard twice but no luck. any suggestions?

Hello,

Could you please upload us the scm-server-0.log and catalina.out.log from the server machine?

Could you also check if you could go under "services.msc" and check if the Symantec Endpoint Protection Manager is started or stopped?

If it is stopped, please start the services and try logging to the SEPM again.

I am not sure, what data has been deleted by you. Could you please provide us more details on what files were deleted?

hi i moved my logs to make sure none of the files are locked. that file is not populating. I have restarted the server and tried repair and restart but same result. I only have these logs populating when I try to start

I removed all the content folders that has numbers for names.

can you post conf.properties?

#Server Configuration Properties (conf.properties file)
#Mon Jun 18 15:45:37 CAT 2012
scm.server.version=12.1.1000.157
scm.license.producttype=SEPE
scm.db.client.bin=C\:\\Program Files\\Microsoft SQL Server\\100\\Tools\\Binn
scm.companysize=0
scm.liveupdateclient.path=C\:\\Program Files\\Symantec\\LiveUpdate
scm.agent.root=C\:\\Program Files\\Symantec\\Symantec Endpoint Protection Manager\\data
scm.server.port=8443
scm.webservices.port=8444
scm.shutdown.port=8765
scm.agent.groupcreation=false
scm.agent.kcs=4B667DE6F9DA79544253529B099B6FC8
scm.install.has.SNAC.license=0
scm.site.name=G5DR-SEPM01
scm.http.port=9090
scm.console.reporting.https.port=8445
scm.lucontentcleanup.threshold=5
scm.webserver.http.port=8014
scm.server.backup=C\:\\Program Files\\Symantec\\Symantec Endpoint Protection Manager\\Server Private Key Backup\\
scm.securityalertnotifytask.notification.interval=10
scm.server.name=G5DR-SEPM01
scm.server.id=24B16F3B0A32025C009EC21179B6E0AB
scm.log.loglevel=FINEST
 

looks ok, you can disable the logging from finest to fine.

scm.log.loglevel=FINE

once saved restart the SEPM service.

Add the line "scm.db.datasource=jdbc/metadatabase" without the quotes to the last line in the conf.properties, save and close the file then restart the SEPM service.

added the datasource line and changed the log level. still an error here is log file scm-server-0.log

2012-06-18 20:02:31.700 THREAD 1 SEVERE: ================== Server Environment ===================
2012-06-18 20:02:31.701 THREAD 1 SEVERE: os.name = Windows Server 2008
2012-06-18 20:02:31.702 THREAD 1 SEVERE: os.version = 6.0
2012-06-18 20:02:31.702 THREAD 1 SEVERE: os.arch = x86
2012-06-18 20:02:31.702 THREAD 1 SEVERE: java.version = 1.6.0_26
2012-06-18 20:02:31.702 THREAD 1 SEVERE: java.vendor = Sun Microsystems Inc.
2012-06-18 20:02:31.702 THREAD 1 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2012-06-18 20:02:31.703 THREAD 1 SEVERE: java.vm.version = 20.1-b02
2012-06-18 20:02:31.703 THREAD 1 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jre
2012-06-18 20:02:31.703 THREAD 1 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2012-06-18 20:02:31.703 THREAD 1 SEVERE: java.user = null
2012-06-18 20:02:31.703 THREAD 1 SEVERE: user.language = en
2012-06-18 20:02:31.704 THREAD 1 SEVERE: user.country = US
2012-06-18 20:02:31.704 THREAD 1 SEVERE: scm.server.version = 12.1.1000.157
2012-06-18 20:02:31.815 THREAD 1 INFO: Server startup
2012-06-18 20:02:36.298 THREAD 1 SEVERE: Database Schema Version = 12.1.1.0
2012-06-18 20:02:36.434 THREAD 1 FINE: updProcessState: checking...
2012-06-18 20:02:36.505 THREAD 1 FINE: updProcessState: The process status has been checked.
2012-06-18 20:02:36.505 THREAD 1 FINE: updProcessState: checking...
2012-06-18 20:02:36.511 THREAD 1 FINE: updProcessState: The process status has been checked.
2012-06-18 20:02:36.511 THREAD 1 FINE: updProcessState: checking...
2012-06-18 20:02:36.517 THREAD 1 FINE: updProcessState: The process status has been checked.
2012-06-18 20:02:36.517 THREAD 1 FINE: updProcessState: checking...
2012-06-18 20:02:36.524 THREAD 1 FINE: updProcessState: The process status has been checked.
2012-06-18 20:02:36.525 THREAD 1 FINE: updProcessState: checking...
2012-06-18 20:02:36.532 THREAD 1 FINE: updProcessState: The process status has been checked.
2012-06-18 20:02:36.780 THREAD 1 INFO: License state check started
2012-06-18 20:02:36.819 THREAD 1 FINE: LicenseManager.checkLicenseState(). Initial state = SEPE_PAID
2012-06-18 20:02:36.819 THREAD 1 INFO: LicenseManager.checkLicenseState(). License changed or license state = UNKNOWN. Starting detailed license status check
2012-06-18 20:02:36.819 THREAD 1 FINE: LicenseManager.checkLicenseState(). Current state aftr recomputation= SEPE_PAID
2012-06-18 20:02:36.820 THREAD 1 FINE: CheckCross grade, product type from license state = SEPE
2012-06-18 20:02:36.927 THREAD 1 FINE: License Expiration = false
2012-06-18 20:02:36.927 THREAD 1 FINE: LicenseManager.checkLicenseState(). License check sum in the beginning of routine = CCBB91F4A00CC54984FE582CFEE6213E
2012-06-18 20:02:36.929 THREAD 1 FINE: LicenseManager.checkLicenseState(). License check sum now = CCBB91F4A00CC54984FE582CFEE6213E
2012-06-18 20:02:36.929 THREAD 1 FINE: LicenseManager.checkLicenseState(). Server did not change license object, no need to save
2012-06-18 20:02:36.930 THREAD 1 FINER: EEHelper created
2012-06-18 20:02:36.930 THREAD 1 INFO: EE License Helper Initialized
2012-06-18 20:02:36.930 THREAD 1 FINE: LicenseManager.checkLicenseState(). License helpers initialized
2012-06-18 20:02:36.931 THREAD 1 FINE: Updating renewal URLs
2012-06-18 20:02:36.948 THREAD 1 FINER: Updating generic purchase URL for OD license
2012-06-18 20:02:36.948 THREAD 1 FINE: Finished updating renewal URLs
2012-06-18 20:02:36.948 THREAD 1 FINE: LicenseManager.checkLicenseState(). no changes to renewal urls
2012-06-18 20:02:36.948 THREAD 1 INFO: EELicenseHelper.checkSeatsMapping(). Enterprise assignment algorithm started
2012-06-18 20:02:36.948 THREAD 1 INFO: EELicenseHelper.checkSeatsMapping(). Enterprise assignment algorithm completed
2012-06-18 20:02:36.948 THREAD 1 FINE: LicenseManager.checkLicenseState(). license algorithm executed
2012-06-18 20:02:36.979 THREAD 1 FINEST: computer checksum for sep.slf
2012-06-18 20:02:36.980 THREAD 1 FINE: LicenseManager.checkLicenseState(). License checksums computed
2012-06-18 20:02:36.980 THREAD 1 FINE: Deleting marked as deleted license files from disk
2012-06-18 20:02:36.997 THREAD 1 FINE: # of files after deletion = 1
2012-06-18 20:02:36.997 THREAD 1 FINE: Refreshing license files on disk
2012-06-18 20:02:36.997 THREAD 1 FINEST: Writing overdeployment license
2012-06-18 20:02:36.998 THREAD 1 FINEST: Writing license to file: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Inetpub\license\31FEB424EE043C427826ED681F63DE6E.slf
2012-06-18 20:02:37.007 THREAD 1 FINEST: No trialware license object exists.
2012-06-18 20:02:37.007 THREAD 1 FINEST: Writing license chains.
2012-06-18 20:02:37.007 THREAD 1 FINEST: Writing license to file: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Inetpub\license\0175BA5408D72EA83C111234A27FBB2B.slf
2012-06-18 20:02:37.014 THREAD 1 FINEST: Writing license to file: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Inetpub\license\D4E586D4EB930B79584FE580FFB68632.slf
2012-06-18 20:02:37.015 THREAD 1 FINEST: Writing license to file: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Inetpub\license\21821EB1C6AA5FC43CCFDACE53C438C1.slf
2012-06-18 20:02:37.018 THREAD 1 FINEST: Serialized all valid SEP licenses into sep.slf
2012-06-18 20:02:37.018 THREAD 1 FINEST: Writing license to file: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Inetpub\license\sep.slf
2012-06-18 20:02:37.027 THREAD 1 FINEST: remove serialized SNAC liense file snac.slf
2012-06-18 20:02:37.027 THREAD 1 FINEST: computer checksum for sep.slf
2012-06-18 20:02:37.028 THREAD 1 FINE: Finished refreshing license files
2012-06-18 20:02:37.028 THREAD 1 FINE: LicenseManager.checkLicenseState(). License files caches on disk
2012-06-18 20:02:37.031 THREAD 1 INFO: License state check completed. Exiting
2012-06-18 20:02:37.414 THREAD 1 SEVERE: FIPS mode configuration is false
2012-06-18 20:02:38.145 THREAD 1 SEVERE: License state = SEPE_PAID
2012-06-18 20:02:38.150 THREAD 1 SEVERE: License status on SEPM = Good
2012-06-18 20:02:38.150 THREAD 1 SEVERE: resetAgentOfflineState=true
2012-06-18 20:02:39.622 THREAD 1 INFO: use transport url:http://localhost:8014/secars/secars.dll
2012-06-18 20:02:39.622 THREAD 1 SEVERE: ================== StartClientTransport ===================
2012-06-18 20:02:39.622 THREAD 1 SEVERE: [1] Initializing Tomcat ClientTransport Key for Secars...
2012-06-18 20:02:39.873 THREAD 1 FINEST: ProcessManager>> Unregistered the Process java.lang.ProcessImpl@10d4ade
2012-06-18 20:02:39.935 THREAD 1 FINEST: ProcessManager>> Unregistered the Process java.lang.ProcessImpl@80bc28
2012-06-18 20:02:39.935 THREAD 1 FINE: Tomcat ClientTransport Key generated
2012-06-18 20:02:39.942 THREAD 1 SEVERE: startClientTransport>>resetAgentToOfflineState=true
2012-06-18 20:02:39.942 THREAD 1 SEVERE: startClientTransport>>start set agent offline
2012-06-18 20:02:41.291 THREAD 1 SEVERE:  in: com.sygate.scm.server.servlet.StartupServlet
java.net.ConnectException: Connection refused: connect
 at java.net.PlainSocketImpl.socketConnect(Native Method)
 at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:351)
 at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:213)
 at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:200)
 at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
 at java.net.Socket.connect(Socket.java:529)
 at java.net.Socket.connect(Socket.java:478)
 at sun.net.NetworkClient.doConnect(NetworkClient.java:163)
 at sun.net.www.http.HttpClient.openServer(HttpClient.java:394)
 at sun.net.www.http.HttpClient.openServer(HttpClient.java:529)
 at sun.net.www.http.HttpClient.<init>(HttpClient.java:233)
 at sun.net.www.http.HttpClient.New(HttpClient.java:306)
 at sun.net.www.http.HttpClient.New(HttpClient.java:323)
 at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:970)
 at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:911)
 at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:836)
 at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1172)
 at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:379)
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:782)
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:761)
 at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:196)
 at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:212)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
 at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
 at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
 at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
 at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
 at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
 at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
 at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
 at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
 at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
 at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
 at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
 at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
 at org.apache.catalina.core.StandardService.start(StandardService.java:525)
 at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
 at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:597)
 at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
 at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
com.sygate.scm.common.communicate.CommunicationException: Failed to connect to the server.

Make sure that the server is running and your session has not timed out.
If you can reach the server but cannot log on, make sure that you provided the correct parameters.
If you are experiencing network issues, contact your system administrator. ErrorCode: 0x80020000
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:815)
 at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:761)
 at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:196)
 at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:212)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
 at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
 at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
 at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
 at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
 at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
 at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
 at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
 at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
 at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
 at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
 at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
 at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
 at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
 at org.apache.catalina.core.StandardService.start(StandardService.java:525)
 at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
 at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:597)
 at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
 at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
2012-06-18 20:02:41.340 THREAD 1 INFO: StartupServlet.updateOffLineServerState(): Server is offline now, ID=24B16F3B0A32025C009EC21179B6E0AB

any suggestion will be welcom?

suggest to open a support ticket. also do you see log accumalation again? has the disk space been freed?

Started uninstall and install process. Busy restoring database to see if this will bring up the service.

If this does not work I will log a ticket.

Hi,

I hope uninstall and reinstall can help you to resolve the issue.

If you have logged a case then please share the case number with me.

Uninstall reinstall worked. I can connect again and services are running. Had to uninstall and reinstall LiveUpdate also, was giving error - 4. I did not log a ticket.