Endpoint Protection

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  • 1.  SEPM Live update failing

    Posted Mar 26, 2012 09:41 AM

    Hi,

     

    We have SEPM version 12.1 installed on a 2008 Server Ent SP2. We have this issue where most of the clients go out of date after a while. On checking, found that the Live update on the server keeps failing. We contacted Symantec support and have been working with them for more than a month now with no solution is sight. Symantec support keeps juggling between LU reinstall and rebooting SEPM server. After reinstall, LU seems to work fine for some days.

    The current Defs on the SEPM are of 22/03/2012. Here is the most recent errors when we tried to run LU manually from the manager -

    LiveUpdate encountered one or more errors Return code = 4

    Suggestions are welcome.

     

    Thanks,

    Voltadm



  • 2.  RE: SEPM Live update failing

    Broadcom Employee
    Posted Mar 26, 2012 09:59 AM

    check this link to troubleshoot the issue

    Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager

    http://www.symantec.com/business/support/index?page=content&id=TECH103112



  • 3.  RE: SEPM Live update failing

    Trusted Advisor
    Posted Mar 26, 2012 10:04 AM

    Hello,

    LiveUpdate encountered one or more errors Return code = 4 is a Generic Error.

    To understand more about issue, could you please upload the Log.liveupdate from your SEPM server?

    Are you using any Proxy?

    Did you try disabling the Windows Firewall on the machine and checked ?

     

     



  • 4.  RE: SEPM Live update failing

    Posted Mar 26, 2012 10:04 AM

    Uninstall Liveupdate

    Re-register Liveupdater with SEPM by following the procedure

     

    * Open a command prompt window, then browse to:

    For 32 bit Operating System 
    C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin

    and for the 64 bit

    C:\Program Files(X86)\Symantec\Symantec Endpoint Protection Manager\bin


    * Execute lucatalog -cleanup

     

    Reinstall Liveupdate

     

    * Open a command prompt window, then browse to:

    For 32 bit Operating System 
    C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin

    and for the 64 bit

    C:\Program Files(X86)\Symantec\Symantec Endpoint Protection Manager\bin

     

     Execute lucatalog -forcedupdate
    * Run LiveUpdate from the console or execute LUALL.exe to verify that there are no errors.



  • 5.  RE: SEPM Live update failing

    Posted Mar 26, 2012 10:16 AM

    We upgraded our infrastructure to 12.1 a few weeks ago and have been seeing similar issues ever since. I get SEPM Alerts claiming LiveUpdate failed, however it looks like LiveUpdate retries and succeeds, from the Servers | Site | Show LiveUpdate downloads, we do have the most current revision with all the content signatures. Looking through the sesmlu log does show failures, but also shows "SesmLu Successfully notified sever of up-to-date content" I think the SEPM server is getting good content from LiveUpdate. I would like to know why we are getting the failures. It is an intermittent issue, though it is still somewhat unsettling to have these unexplained failures.



  • 6.  RE: SEPM Live update failing

    Posted Mar 27, 2012 04:35 AM

    Hi Voltadm,

    Does that SEPm go to the Internet or to an interenal LiveUpdate source for its updates?

    Also: when uninstalling and reinstalling LiveUpdate, are you using the correct client for SEP 12.1?  (version 3.3.1.23- nothing earlier!)

    Windows LiveUpdate Client for Use with Symantec Endpoint Protection Manager 12.1
    Article: TECH181305   |  Created: 2012-02-13   |  Updated: 2012-03-21   | 
    Article URL http://www.symantec.com/docs/TECH181305 
     



  • 7.  RE: SEPM Live update failing

    Posted Mar 27, 2012 05:23 AM

    Hi,

    Uninstall liveupdate

    Reinstall & register liveupdate thru sepm.

    Follow this article..

    http://www.symantec.com/business/support/index?page=content&id=TECH102609

     

    One more is there to try if the issue was not resolve.

    Follow the steps which are marked solution

    https://www-secure.symantec.com/connect/forums/liveupdate-failed-download-updates-due-server-time-out



  • 8.  RE: SEPM Live update failing

    Posted Mar 27, 2012 07:40 AM

    hi,

    Are you using the open internet access on SEPM server and confiugred "DO NOT USE PROXY" in live update settings ?

     



  • 9.  RE: SEPM Live update failing

    Posted Mar 28, 2012 09:30 AM

    Check the Symantec Liveupdate icon on the control panel.

    On Http tab make sure first and the third radio button is selected if you are not using Proxy ie:

    I want to use my internet options HTTP settings

    I dont want to use proxy server for HTTP.

     

    If this does not resolve the issue.

    Please upload the log.liveupdate from the following location .

    C:\Program Files\Symantec\LiveUpdate

     



  • 10.  RE: SEPM Live update failing

    Posted Sep 05, 2012 12:01 PM

    Hi,

    After working with Symantec support for more than 2 months and uninstalling and reinstalling the SEP manager (using the old database) and sending the database to them so they can check integrity and fix corruption, we reached no where.

    Had also tried uninstalling and reinstalling-re-registering live updater on sepm with Symantec support. We donot use proxy and firewall was disabled on the server.

    Ultimately we had to install a new server altogether and migrate the clients to the new SEPM server.

    Sorry about the late respnse...

     

    Thanks for all the replies !!

     

    Regards,

    Voltadm