Endpoint Protection

 View Only
Back to discussions
Expand all | Collapse all

SEPM 12.1 shows clients not updating, but clients do update.

  • 1.  SEPM 12.1 shows clients not updating, but clients do update.

    Posted Oct 03, 2012 11:27 AM

    SEPM 12.1 console reports that clients are not updating virus definitions, but when i go to the clients the definitions show that they are current and updated. 

     

    How can i make sure that SEPM 12.1 reports 'honestly'?



  • 2.  RE: SEPM 12.1 shows clients not updating, but clients do update.

    Posted Oct 03, 2012 11:35 AM

    Is the client showing online?



  • 3.  RE: SEPM 12.1 shows clients not updating, but clients do update.

    Posted Oct 03, 2012 11:35 AM

    HI,

    SEPM Console showing Client Online ?

    Are you using Image OS ?

    Image Installation System Problem

    https://www-secure.symantec.com/connect/downloads/image-installation-system-problem

    How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients

    http://www.symantec.com/business/support/index?page=content&id=TECH163349

    How to prepare a Symantec Endpoint Protection 12.1 client for cloning

    http://www.symantec.com/business/support/index?page=content&id=HOWTO54706



  • 4.  RE: SEPM 12.1 shows clients not updating, but clients do update.

    Posted Oct 03, 2012 11:49 AM

    There are all showing online--- 300 clients...



  • 5.  RE: SEPM 12.1 shows clients not updating, but clients do update.

    Posted Oct 03, 2012 11:58 AM

    HI,

    Try to Delete One or two SEP client In sepm Console and check ?.

     

    Image Installation System Problem

    https://www-secure.symantec.com/connect/downloads/image-installation-system-problem

    How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients

    http://www.symantec.com/business/support/index?page=content&id=TECH163349

    How to prepare a Symantec Endpoint Protection 12.1 client for cloning

    http://www.symantec.com/business/support/index?page=content&id=HOWTO54706



  • 6.  RE: SEPM 12.1 shows clients not updating, but clients do update.

    Posted Oct 03, 2012 12:07 PM

    We don't use Cloned OS images. The reporting used to work, but stopped some three weeks ago.

     



  • 7.  RE: SEPM 12.1 shows clients not updating, but clients do update.

    Posted Oct 03, 2012 12:27 PM

    Do they show up multiple times in the SEPM?



  • 8.  RE: SEPM 12.1 shows clients not updating, but clients do update.

    Trusted Advisor
    Posted Oct 03, 2012 12:28 PM

    Hello,

    What version of SEPM 12.1 are you running?

    Could you check if the Disk space on the SEPM server?

    Try Increasing the heartbeat interval to feasible value (eg. 500 computers 1 hr interval). 

    Delete entries from data/inbox/agentinfo folder and .tmp files from data/inbox.

    Hope that helps!!



  • 9.  RE: SEPM 12.1 shows clients not updating, but clients do update.

    Posted Oct 03, 2012 02:21 PM

    Do they show proper last update time on console.and what about other componenet status.

    also check .err and .dat files in data\inbox\agentbox folder on SEPM



  • 10.  RE: SEPM 12.1 shows clients not updating, but clients do update.

    Posted Oct 07, 2012 07:17 AM

    HI,

    Any update on this ?



  • 11.  RE: SEPM 12.1 shows clients not updating, but clients do update.

    Posted Oct 12, 2012 02:14 AM

    Hi

    I am facing the same problem...

    Regards

     



  • 12.  RE: SEPM 12.1 shows clients not updating, but clients do update.

    Posted Apr 04, 2013 04:42 PM

    Same issue here. Not a cloning issue, all of the clients were reporting accurately to the server in the past. They all stopped reporting that they have current signatures on the same date, even though the signatures are up to date when you view them on the client machines. 



  • 13.  RE: SEPM 12.1 shows clients not updating, but clients do update.

    Posted Apr 04, 2013 11:12 PM

    Got the same issue here. But when we restart the SEPM server, it is now Ok. Try restarting the services or the SEPM server.

     

    Regards,

    JM



  • 14.  RE: SEPM 12.1 shows clients not updating, but clients do update.

    Posted Apr 08, 2013 04:45 PM

    Have done both. The clients are showing as connected (green dot), but latest signature update indicated in console for hundreds of computers is 3/10/2013. The clients themselves show up to date. This even includes the client on the SEPM server.