Endpoint Protection

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  • 1.  SEP12 requires a uninstall password that was never set

    Posted Aug 19, 2011 06:57 AM

    Hi

     

    SEP 12 has decided it requires a uninstall password, which i never set. So i do not know this password. How do I get hold of this password?

     

    thanks



  • 2.  RE: SEP12 requires a uninstall password that was never set

    Posted Aug 19, 2011 07:30 AM

    Access registry on client machine

    Take reg back up

    Sometimes its hard to uninstall SEP client if uninstall password is lost or SEPM is down.
    In such cases you may follow these steps
     
    Start - Run
    type smc -stop ( If it prompts for password; navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC, delete the smcexit key and then type smc -stop)
     
    Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC
    look for smcinstdata key; delete it
     
    go to add/remove program and uninstall the client..


  • 3.  RE: SEP12 requires a uninstall password that was never set

    Trusted Advisor
    Posted Aug 19, 2011 07:31 AM

    Hello,

    Try password as: symantec

    NOTE: Uninstall Password would come up only when this policy is set. Check the Policy from SEPM> Clients > Policies > General-security settings.

    Use the following to disable password and remove the product.

    1. Open the registry
    2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC
    3. Change the value for SmcGuiHasPassword from 1 to 0
    4. Restart the SMC service

    Then uninstall the product :)

     

    Reference: https://www-secure.symantec.com/connect/forums/password-prompt-uninstall-symantec-was-not-provided-during-install-how-do-i-uninstall-without



  • 4.  RE: SEP12 requires a uninstall password that was never set
    Best Answer

    Posted Aug 19, 2011 07:32 AM

    there is no default password set when you first install SEP,

    If you have migrated the settings might have migrated too.

    Remove the password settings under

    clients-> policies-general-security settings. once clients take up new policy, it should be fine.

    most of the times the uninstall password would be symantec



  • 5.  RE: SEP12 requires a uninstall password that was never set

    Posted Aug 19, 2011 07:32 AM

    Or you can also run clean wipe tool after following steps above .

    To get clean wipe you can contact Support .