Endpoint Protection

Dear All

Recently I always received the Risk Event report which tell the following location found the virus :-

c:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\xfer\4f4eaa22.tmp

I read some of the document that it need to clear up the xfer and xfertemp folder and also to clear up the quarantine folder of the SEP.

I did the above actions, but the report still there.  How can I solve it?

check this forums.



https://www-secure.symantec.com/connect/forums/symatec-ep-making-alot-files-under-xfer-folder

https://www-secure.symantec.com/connect/forums/tmp-files-issue-xfer-folder

Hello,

That issue is largely resolved in the latest release of SEP 11 (RU6 MP3) and will be entirely resolved in the forthcoming SEP 12.1.

I recommend upgrading as soon as is possible!

Please Work on the Following Steps.

Stop the Symantec service

• Symantec Endpoint Protection

  • Click Start, then Run
  • Type: smc -stop
  • Click OK

Deleting the files

NOTE: The following instructions are to be done from the Command Prompt as attempting to perform the deletions from the Windows user interface may result in delays and application hangs due to the large amount of files that can reside in these locations. Please note that these instructions will delete the files in the targeted directories, not the directories themselves. Do not remove the directories themselves, only the contents of those directories.

Open the Command Prompt

Deleting files from User Temp folder

• Click Start, then Run
• Type: cmd
• Click OK

1. Type the following command in Command Prompt. (The following string will vary depending on the user name.) Replace "<NAMEOFUSER>" with the username of the desired Windows user you wish to empty the temp folder for:

• For Windows 2000/XP/2003
   DEL /F /Q "C:\Documents and Settings\<NAMEOFUSER>\Local Settings\Temp"

•  For Windows Vista/7/2008
   DEL /F /Q "C:\Users\<NAMEOFUSER>\AppData\Local\Temp"

2. Deleting the contents of the temp folder at the root of C:\

• Type the following command in Command Prompt:

  DEL /F /Q C:\temp

3. Deleting the contents of the Windows Temp folder

• Type the following command in Command Prompt:

  DEL /F /Q C:\WINDOWS\Temp

4. Deleting the contents of the xfer and/or xfer_temp directories

• Type the following command in Command Prompt:
  • • Windows 2000/XP/2003
      DEL /F /Q "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\xfer_tmp\"

      DEL /F /Q "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\xfer\"

    • Windows Vista/7/2008
      DEL /F /Q "C:\ProgramData\Symantec\Symantec Endpoint Protection\xfer_tmp\"

      DEL /F /Q "C:\ProgramData\Symantec\Symantec Endpoint Protection\xfer\"

The Quarantine Folder

NOTE: The following instructions are to be done from the Command Prompt as attempting to open the Quarantine folder in the Windows user interface may result in delays and Windows Explorer application hangs due to the large amount of files that can reside there.

Delete the Quarantine Folder

Type the following commands in the Command Prompt:

• Windows 2000/XP/2003
  DEL /F /S /Q "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine"

  RD /S /Q "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine"

• Windows Vista/7/2008
  DEL /F /S /Q "C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine"

  RD /S /Q "C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine"

Recreate the Quarantine Folder

Type the following command in Command Prompt:

• Windows 2000/XP/2003
  MD "C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine"
• Windows Vista/7/2008
  MD "C:\ProgramData\Symantec\Symantec Endpoint Protection\Quarantine"

Start the Symantec service

• Click Start, then Run
• Type: smc -start
• Click OK