Endpoint Protection Small Business Edition

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  • 1.  SEP-SBE to SEPE

    Posted May 07, 2013 09:03 AM

    dear asupport,

    one of our client having SEPM small  business edition lisence can we upgrade the license to entriprise edition is there any process please let me know.

     



  • 2.  RE: SEP-SBE to SEPE

    Posted May 07, 2013 09:05 AM

    Yes, this is possible

    Supported server upgrade paths

    Article:HOWTO54941  |  Created: 2011-06-29  |  Updated: 2011-12-20  |  Article URL http://www.symantec.com/docs/HOWTO54941

     

    You can contact the licensing team to get the licensing squared away

    https://www.symantec.com/products-solutions/licensing/



  • 3.  RE: SEP-SBE to SEPE

    Posted May 07, 2013 09:08 AM

    server upgrade is possible i am asking about license upgrade small business license will not support entriprise edition 



  • 4.  RE: SEP-SBE to SEPE

    Posted May 07, 2013 09:13 AM

    You need to contact licensing to upgrade to the Enterprise Edition license so you can than apply it in the SEPM.



  • 5.  RE: SEP-SBE to SEPE
    Best Answer

    Trusted Advisor
    Posted May 07, 2013 09:17 AM

    Hello,

    What version of SEP SBE are you currently running?

    Is that SEP SBE 12.0 OR SEP SBE 12.1?

    You would have to contact the Symantec Licensing Department to Migrate the License to SEP 12.1 Enterprise.

    Once the Licensing Team provides you with the Serial Number and License File (.slf), you may follow the following procedure - 

    How to upgrade/cross-grade Symantec Endpoint Protection 12.1 from Small Business Edition to Enterprise Edition

    http://www.symantec.com/docs/TECH166993

    Supported upgrade and migration paths to Symantec Endpoint Protection 12.1

    http://www.symantec.com/docs/TECH163514

    Activating your Symantec Endpoint Protection 12.1 product license

    http://www.symantec.com/docs/TECH162623

    Downloading a license file

    http://www.symantec.com/docs/HOWTO55112

     

    I would also recommend you to Contact the Licensing Department via:

    Website: http://symantec.custhelp.com

    Phone number: 1-800-721-3934

    Email: license@symantec.com

    https://licensing.symantec.com/acctmgmt/index.jsp

    For Renewals or view details of your Symantec support contracts visit our License Renewal Center.

    Hope that helps!!



  • 6.  RE: SEP-SBE to SEPE

    Posted May 09, 2013 01:23 AM

    license upgrade is also possible thanks for the solution