Endpoint Protection

SEPM version 11.06300.803 windows server 2003R2. clients are win 7 64, win xp 32, 2003 and 2008 r2 server. Nothing is updating. After creating the replication partner. I shut down the original SEPM server. I thought the clients were updating so I wiped the old server. Clients can update if I let them go to symantec. I do not want the firewall traffic so I need to get them updating through the SEPM. I have verified that the SEPM is downloading updates. I have done this check. Symantec Endpoint Protection Manager 11.x is not updating 32 or 64 bit virus definitions.  http://www.symantec.com/business/support/index?page=content&id=TECH104721&locale=en_US. This checks out OK.

I have done this  (Symantec Endpoint Protection Manager 11.x Communication Troubleshooting )But when I get to the part Database Assessment
Verify communication to the embedded (Sybase) database. testing the connection to the database fails error invalid user name or password

. I used the password that I documented. http://www.symantec.com/business/support/index?page=content&id=TECH102681&key=54619 

Attachment(s)

Log.LiveUpdate 7-13-2011.txt   4.58 MB 1 version

W3SVC1 ex110713.txt   156 KB 1 version

The IIS log shows a 404 (file not found) erorr.  I would start here http://www.symantec.com/business/support/index?page=content&id=TECH105515

Hi,

If you have configured replication please confirm what status clients showing under new SEPM console.

Articls : SEPM client status Icons

all cliens show up on the new SEPM. clients are pointing toward the new server either by name or IP address

Attachment(s)

Troubleshooting from client.txt   8 KB 1 version

Home directory was pointing to default iis location. I changed it to c::\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\Content

Hi,

It's more important to konw what is the status of clients , please check attached URL last thread  & let us know the status.

Client status is computer with green dot indicating that the client is communicating with SEPM. Client is in computer mode

New errors new log posted

Attachment(s)

Log.LiveUpdate 7-13-2011 PM.txt   2.50 MB 1 version

Hi,

As per attached logs two errors are commonly seen 

[Date] [Time] -> EVENT - SESSION END SUCCESSFUL EVENT - The LiveUpdate session ran in Express Mode. LiveUpdate found 0 updates available, of which 0 were installed and 0 failed to install.  The LiveUpdate session exited with a return code of 100, LiveUpdate ran successfully.  There are no new updates to your products.

[Date] [Time]  -> EVENT - SESSION END SUCCESSFUL EVENT - The LiveUpdate session ran in Silent Mode. LiveUpdate found 2 updates available, of which 2 were installed and 0 failed to install.  The LiveUpdate session exited with a return code of 1800, Success

Follow this article : 

http://www.symantec.com/business/support/index?page=content&id=TECH158623

Every thing was set to the latest definitions. I even created a new policy, and assigned all groups to it. Thanks for the continued support.

Hi,

Attach Sep support tool logs from SEP Manager & Sylink logs frm 2 non working clients.

will work on getting sylink logs

Attachment(s)

CHEWY__2011_07_14__08_48_27_Full.txt   3.47 MB 1 version

LUKE__2011_07_14__08_57_14_Fullclient.txt   1.80 MB 1 version

TOMK7__2011_07_14__08_44_02_Full client.txt   3.91 MB 1 version

I want to thank Chetan for sticking with this to the end. His persistance, ultimately helped resolve my issues. Here is what was wrong.

1.Nothing could connect to the OBDC database. When I looked at the settings there was no user name or password. Once I got the correct info in place that issue was resolved. 

2. The website home directory was not pointing to the correct location. I changed it but that change was not correct. I went one sub folder to far.When I finally had it pointing to inetpub, every client got their latest definitions.