Endpoint Protection

 View Only

  • 1.  SEP client installation Error message

    Posted Sep 10, 2012 10:42 AM

    We are upgrading clients from older version to new version 12..1 MP1. In one of the clients getting below error message when check the installation Log.

    "MSI (s) (68:D4) [09:28:13:617]: Product: Symantec Endpoint Protection -- Error 1920. Service Symantec Migration Service (SepMasterServiceMig) failed to start.  Verify that you have sufficient privileges to start system services."

    "Error 1920. Service Symantec Migration Service (SepMasterServiceMig) failed to start.  Verify that you have sufficient privileges to start system services."

     

     

     

     



  • 2.  RE: SEP client installation Error message

    Broadcom Employee
    Posted Sep 10, 2012 11:04 AM

    can you post the full install.log?

    whats the account are ytou using to install?

    can you use local administrator?



  • 3.  RE: SEP client installation Error message

    Posted Sep 10, 2012 11:06 AM

    Are you logged in as admin?

    Upload the SEP_INST.log

    Troubleshooting Symantec Endpoint Protection installations: Checking rights and permissions

    http://www.symantec.com/business/support/index?page=content&id=TECH141644



  • 4.  RE: SEP client installation Error message

    Posted Sep 10, 2012 11:15 AM

    Hi,

    Please Install on Administrator account

    Error: "1920 Service Defwatch failed to start. Verify that you have sufficient privileges to start system services

    http://www.symantec.com/business/support/index?page=content&id=TECH99099



  • 5.  RE: SEP client installation Error message

    Posted Sep 10, 2012 11:44 AM

    Even though you are logged in as Administrator account on the machine, you made need to use UAC in order to complete the installation or turn off UAC altogether.

    With UAC:

    - Right cliack and "run as administrator" on the installation package.

    Remove UAC:

    - Open control Panel

    - Type "UAC" in the search bar on the top right of th page

    - "Change user account settings"

    - Slide the slider bar to the bottom.

    Reboot will be required for it to take effect.



  • 6.  RE: SEP client installation Error message

    Posted Sep 10, 2012 03:57 PM

    Hi All,

     

    we have this issue on few systems.. currently systems are in offlien. I'll the post full logs tomorrow..



  • 7.  RE: SEP client installation Error message

    Posted Sep 11, 2012 07:05 AM
      |   view attached

    Please find attach full installation log,  change the extension from .txt to .log

    Attachment(s)

    txt
    SEP_INST_86.txt   2.88 MB 1 version


  • 8.  RE: SEP client installation Error message

    Posted Sep 11, 2012 07:53 AM

    Installation success or error status: 1603

    I would suggest you to restart the machine and try installing SEP again.
     
    If the above does not help, then work on the steps provided in the Article below:
     
    Symantec Endpoint Protection 12.1 client install rolls back, returning 1603
     

     

     



  • 9.  RE: SEP client installation Error message

    Posted Sep 20, 2012 07:59 AM

    hi San1985

    Any update on this ?