Endpoint Protection Small Business Edition

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  • 1.  SEP Activation

    Posted Oct 09, 2013 04:06 AM

    Dear All,

    Can anyone advice me on software activation for SEP new license?

    Say if i purchase a new license for SEP in october 2013 and will activate the product in december by entering the license in december, will the software be activated from the date is is actually purchased or from the day it is activated?

    Thank you



  • 2.  RE: SEP Activation

    Broadcom Employee
    Posted Oct 09, 2013 04:12 AM

    it's active from the day it is purchased.



  • 3.  RE: SEP Activation

    Posted Oct 09, 2013 04:36 AM

    Hi Pete,

     

    Thanks for your reply.

    I just talked with customer support and now i am confused.

     

    They informed me that once you purchase the product the license will be activated when you enter the serial or license info.

     

    Is there any link which may help me further with this?



  • 4.  RE: SEP Activation

    Posted Oct 09, 2013 05:14 AM

    Check this articles

    Activating your new or renewed Symantec Endpoint Protection 12.1 product license

     

    Article:TECH162623 | Created: 2011-06-17 | Updated: 2013-07-15 | Article URL http://www.symantec.com/docs/TECH162623

     



  • 5.  RE: SEP Activation
    Best Answer

    Broadcom Employee
    Posted Oct 09, 2013 05:27 AM

    well, when you purchase symantec licenses for SEP and processed by Symantec team, the license is activated and is valid till it is entitled for , say 1 year. However if you install license after 2 months after you have received the license file you will get 10 months valid license.



  • 6.  RE: SEP Activation

    Trusted Advisor
    Posted Oct 09, 2013 03:09 PM

    Hello,

    I would recommend you to Contact the Symantec Licensing Department via:

    Phone number: 1-800-721-3934

    Email: license@symantec.com

    https://licensing.symantec.com/acctmgmt/index.jsp

    For Renewals or view details of your Symantec support contracts visit our License Renewal Center.

    Hope that helps!!



  • 7.  RE: SEP Activation

    Broadcom Employee
    Posted Oct 10, 2013 07:41 AM

    Hi,

    Thank you for posting in Symantec community.

    If it's multi year license then check this info.

    When you purchase a multi-year license, you receive a set of license files equal to the number of years your license is valid. For instance, a three-year license consists of three separate license files. When you activate a multi-year license, you import all of the license files during the same activation session. The Symantec Endpoint Protection Manager merges the separate license files into a single activated license that is valid for the purchased duration.

    While not recommended, it is possible to activate fewer than the full complement of license files. In this case, the Symantec Endpoint Protection Manager merges the files and applies the duration of the license file that expires last. For instance, a three-year license that is activated with only the first two files indicates a duration of only two years. When the third file is activated at a later date, the full duration of the license is reported accurately as three years. In all cases, the number of seats remains consistent with the number of seats that you purchased.

    Reference: http://www.symantec.com/docs/HOWTO55354

    This article can be helpful for the reference: https://www-secure.symantec.com/connect/articles/sep-121-and-license-concept