Hi,
Thank you for posting your query in Symantec community.
I would be glad to answer your query.
I do apologies for any inconvenience caused, But I think there might be a technical problem in call diversion.
I would suggest to call back again or log a web case & support team can assist you further.
How to create a new case in MySupport
http://www.symantec.com/docs/TECH58873
OR
Regional Support Telephone Numbers:
United States: https://support.broadcom.com (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers:
http://www.symantec.com/business/support/contact_techsupp_static.jsp
http://www.symantec.com/support/assistance_care.jsp
If need any help from license department then need to get in touch with them only.