Endpoint Protection

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  • 1.  The semsrv service failed to start :(

    Posted Nov 04, 2010 06:55 AM

    I uninstall SEP with embeded database and install with sql 2005. After instalation I heave error :(

    I get an Event ID 4096 , from the Java virtual machine. The Java Virtual Machine has exited with a code of -1, the service is being stopped.

    In the log scm-server-0.log I get error

    2010-11-04 11:38:06.351 SEVERE: ================== Server Environment ===================
    2010-11-04 11:38:06.351 SEVERE: os.name = Windows 2003
    2010-11-04 11:38:06.351 SEVERE: os.version = 5.2
    2010-11-04 11:38:06.351 SEVERE: os.arch = x86
    2010-11-04 11:38:06.351 SEVERE: java.version = 1.6.0_14
    2010-11-04 11:38:06.351 SEVERE: java.vendor = Sun Microsystems Inc.
    2010-11-04 11:38:06.351 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2010-11-04 11:38:06.351 SEVERE: java.vm.version = 14.0-b16
    2010-11-04 11:38:06.351 SEVERE: java.home = x:\Symantec Endpoint Protection Manager\jdk\jre
    2010-11-04 11:38:06.351 SEVERE: catalina.home = x:\Symantec Endpoint Protection Manager\tomcat
    2010-11-04 11:38:06.351 SEVERE: java.user = null
    2010-11-04 11:38:06.351 SEVERE: user.language = en
    2010-11-04 11:38:06.351 SEVERE: user.country = US
    2010-11-04 11:38:06.351 SEVERE: scm.server.version = 11.0.6005.562
    2010-11-04 11:38:14.335 SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
    com.sygate.scm.server.util.ScmServerError: Database utility path is not configurated!

     

    How to repair this error.

     



  • 2.  RE: The semsrv service failed to start :(

    Posted Nov 04, 2010 07:06 AM

    what is drive X?

    install it on Drive C and check if that is successful



  • 3.  RE: The semsrv service failed to start :(

    Posted Nov 04, 2010 07:11 AM

    Reconfigure the server using management configuration wizard.Which is X drive ?Is it a local drive?If not use a local drive for installation path..



  • 4.  RE: The semsrv service failed to start :(
    Best Answer

    Posted Nov 04, 2010 07:33 AM

    Are you using SQL??

    Install the SQL client on the local system prior to the installation of the Manager and browse locally to the SQL client folder instead of browsing to the remote SQL server. If the SQL client is installed after the
    installation of the Manager, run the Management Server Configuration Wizard. The location to the SQL Client folder should automatically populate.

    Symantec Endpoint Protection Manager service stops with a Java -1 error in the event log when using a remote SQL server
    http://www.symantec.com/business/support/index?page=content&id=TECH97247&locale=en_US


    Java -1 error in event log and unable to Login to Symantec Endpoint Protection Manager after upgrading to RU5
    http://www.symantec.com/business/support/index?page=content&id=TECH97247&locale=en_US



  • 5.  RE: The semsrv service failed to start :(

    Broadcom Employee
    Posted Nov 04, 2010 07:33 AM

    try repairing the SEPM and let know if it os helpful.



  • 6.  RE: The semsrv service failed to start :(

    Posted Nov 05, 2010 02:16 AM

    Prachand you are right thx to info, client SQL must be installed :)

     

    Repair and reconfiguration of no use, first had to install the SQL client and later do the reconfiguration.

     

    topic closed.