Endpoint Encryption

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  • 1.  SEE 8.2 and Opal Drives

    Posted Aug 18, 2011 11:26 AM

    Has anyone tried to get SEE 8.2 to work with a Samsung SSD with Opal? The software installs fine on the computer, but after restarting it for the first time I get an Exception Error message "Update Settings failed. Please, contact Administrator". 

     

    Hard Drive: Samsung SSD PM810 FDE 2.5" 128GB

     

     

     

    TechLogs

    --->GEFdeTcgOpal

     

    SEVERE : (1356) (SYSTEM) (EAFRCliManager.exe) [11/08/18 09:26:07] TCG_Host_API::Communication::MethodError::MethodError() MethodError: I/O size outside of media boundaries.
    ************
    SEVERE : (812) (SYSTEM) (MsiExec.exe) [11/08/18 09:45:44] TCG_Host_API::Communication::MethodError::MethodError() MethodError: Could not open session to LockingSP\Admin1
    ************
    SEVERE : (2020) (SYSTEM) (EAFRCliManager.exe) [11/08/18 09:45:45] TCG_Host_API::Communication::MethodError::MethodError() MethodError: I/O size outside of media boundaries.
    ************
     
    -->EAFRCliManager
    8.2.0 ERROR   : (Thread Id = 0x54C)(SYSTEM)(EAFRCliManager) [08/18/11 09:26:06] CEAFSVolsFormatGesd::FlushDrive() - WriteMbrshadow() failed with error 0
    8.2.0 ERROR   : (Thread Id = 0x54C)(SYSTEM)(EAFRCliManager) [08/18/11 09:26:07] CEAFSVolsFormat::BeforeMBRChangeFormat() - FlushDrive() failed. (C) 
    8.2.0 ERROR   : (Thread Id = 0x54C)(SYSTEM)(EAFRCliManager) [08/18/11 09:26:07] CEAFSVolsFormatGesd::UpdateGEFSDiskInfo - WriteDatastore() failed with error 0
    8.2.0 ERROR   : (Thread Id = 0x54C)(SYSTEM)(EAFRCliManager) [08/18/11 09:26:07] CEAFSVolsFormat::Format() - UpdateGEFSDiskInfo() failed.
    8.2.0 ERROR   : (Thread Id = 0x54C)(SYSTEM)(EAFRCliManager) [08/18/11 09:26:07] EAHDCliEAFS::Init() - CEAFSVolsFormat[Gesd]::Format() returned false
    8.2.0 ERROR   : (Thread Id = 0x54C)(SYSTEM)(EAFRCliManager) [08/18/11 09:26:07] CEADllModule::Init() - eADll.Init(C:\Program Files\Symantec\Symantec Endpoint Encryption Clients\EAHDCliEAFS.dll) failed. (Error Code = 0xFFFFFFFF)
    8.2.0 ERROR   : (Thread Id = 0x54C)(SYSTEM)(EAFRCliManager) [08/18/11 09:26:07] CEALoader::LoadRegisteredModules() - Cannot init EA module (C:\Program Files\Symantec\Symantec Endpoint Encryption Clients\EAHDCliEAFS.dll).
    8.2.0 ERROR   : (Thread Id = 0x54C)(SYSTEM)(EAFRCliManager) [08/18/11 09:26:08] access_epfs_init() - ::OpenEvent(SYNCHRONIZE, FALSE, EAFS_ACCESS)- Invalid access object. (Error Code = 0x2)
    8.2.0 ERROR   : (Thread Id = 0x54C)(SYSTEM)(EAFRCliManager) [08/18/11 09:26:08] CEafsFileSystem::Init() - access_epfs_init(TRUE) failed. (Error code = 0xFFFFFFFD)
    8.2.0 ERROR   : (Thread Id = 0x54C)(SYSTEM)(EAFRCliManager) [08/18/11 09:26:08] LoadDlls: - m_hEafsFileSystem.Init() failed.
     
     


  • 2.  RE: SEE 8.2 and Opal Drives

    Posted Aug 18, 2011 03:59 PM

    no haven't tried it.

     the8.2  installation guide says:
    "Self-encrypting drives that don’t conform to the Opal 1.0 standard are not supported. Samsung Opal-compliant drives are not supported."



  • 3.  RE: SEE 8.2 and Opal Drives

    Posted Aug 19, 2011 06:30 AM

    Here's the SEE Certified Hardware List for OPAL drives

    http://www.symantec.com/docs/TECH165854



  • 4.  RE: SEE 8.2 and Opal Drives

    Posted Aug 30, 2011 09:22 AM

    Opal is supported from 8.2. The error : "Update Settings Failed" is something else.

    Possible cause :

    1. Corrupte pacakge

    1. Locate the ".msi" files that were used for the installation of the Symantec Endpoint Encryption Framework Client and the Symantec Endpoint Encryption Hard Disk Client.

      IMPORTANT: If using a command line results in any errors, try to run the same command from a batch file.
       
    2. Invoke the Windows Installer with the following command line parameters: MSIEXEC /i "[path]\SEE Framework Client.msi" REINSTALL="ALL" REINSTALLMODE="vomus" where [path] is the actual path on the client computer where the package was copied to.
    3. When the Windows Installer finishes executing, the upgrade for the Framework client will be installed. If you are prompted to restart your computer, select No. The next step will be to install the upgrade for the Hard Disk client.
    4. Invoke the Windows Installer with the following command line parameters MSIEXEC /i "[path]\SEE-FDClient.msi" REINSTALL="ALL" REINSTALLMODE="vomus"
    5. When the Windows Installer finishes executing, if a dialog prompting you to restart the computer displayed, click Yes.

    Hope this helps.