Endpoint Protection

 View Only
  • 1.  SAV for MAC has no scan logs

    Posted May 19, 2009 11:43 PM
    Hi,

    Does anybody knows where to find the scan logs on Symantec Anti Virus for Macintosh?
    If so, could you please provide me simple procedure locating scan logs from the Symantec console?
    Any ideas are appreciated.

    Thanks.


  • 2.  RE: SAV for MAC has no scan logs

    Posted May 20, 2009 02:35 AM
    Wow a MAC...  haven't tried this but, can you see the client on the SAV console?

    Or how about check the client logs on the client computer instead?


  • 3.  RE: SAV for MAC has no scan logs

    Posted May 20, 2009 02:44 AM

    SAV for MAC was only installed as unmanaged client.
    That is the problem, can't see the scan log from the MAC computer.
    Any other idea?



  • 4.  RE: SAV for MAC has no scan logs

    Posted May 20, 2009 07:44 AM
    Dont you see this under Tools->View History menu in your SAV client window?


  • 5.  RE: SAV for MAC has no scan logs

    Posted May 27, 2009 06:42 AM
    How about the logs for: e.g. The last time a full system scan occure, or the scan was canceled or success. or logs for virus def. update?


  • 6.  RE: SAV for MAC has no scan logs

    Posted Jun 08, 2009 05:54 AM
    There are no logs for virus scan. Its all in the database only
    For virus def updates, you will find a log in /Library/Application Support/Norton Solutions Support/LiveUpdate/liveuptd.log



  • 7.  RE: SAV for MAC has no scan logs
    Best Answer

    Posted Jul 18, 2009 10:08 AM
    Hi Jaydee,

    The scan log for the clients can only be seen from the Symantec Administration console and only when the scan is launched from the console itself. Hope below link will help you further understand the query.

    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007111493438598

    thanks


  • 8.  RE: SAV for MAC has no scan logs

    Posted Jul 31, 2009 05:35 AM
    Thanks for the link..It supports my query.


  • 9.  RE: SAV for MAC has no scan logs

    Posted Jul 31, 2009 02:17 PM
    In doing some testing for a case I determined that an entry is written into the Mac Console log (All Messages, I believe) of the local client.  This entry will look something like this:

    May 2 10:50:01 sandra -n[1798]: Try #0, for , result = 0\n
    May 2 10:50:01 sandra -n[1798]: launch for id = 1 event = NVsi result = 0\n

    However, I had a case where a customer was calling to complain that they were sick of getting emailed when scans run.  I was perplexed, because SAV Mac has no provision for email alerts.  After some research, though, I determined that cron (which is how Symantec Scheduler schedules itself) generates an email to [user]@[Machine name], and this particular machine name was an FQDN.

    If you open a Terminal window and type in mail, you should see messages from cron.  I just did a test and the message it generated shows scan results.  (This is on the local Mac computer, which would be helpful for unmanaged clients.)

    You could even, in theory, set a .forward in your user directory to redirect to another email address.  

    I hope this helps!

    sandra