Endpoint Protection

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  • 1.  RU6 - SEP Install Failed - PendingFileRenameOperations

    Posted May 06, 2010 10:12 AM

    Hi All,

    So, I have a client running Windows 2003 Server and when I try to install RU6, I am getting this error in the event logs:

    Event Type:    Error
    Event Source:    MsiInstaller
    Event Category:    None
    Event ID:    10005
    Date:        5/6/2010
    Time:        7:01:01 AM
    Description:
    Product: Symantec Endpoint Protection -- Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.  Please reboot the system and rerun the installation.

    I have deleted the PendingFileRenameOperations value in the registry, (HKLM>System>CurrentControlSet/XXX>Session Manager), but am still getting the error above. Any ideas? Thanks!

    Mike







  • 2.  RE: RU6 - SEP Install Failed - PendingFileRenameOperations

    Posted May 06, 2010 10:45 AM

    From the kb
    Title: 'Symantec Endpoint Protection (SEP) 11 client installation fails with the message "Pending system changes that require a reboot have been detected"'
    Document ID: 2007121609023348
    > Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2007121609023348?Open&seg=ent


    Follow

    If HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired exists, right-click on the RebootRequired registry key and choose Export.
    Provide a different file name than in step 4 for the exported registry key and click Save
    Delete RebootRequired sub-key
    Install Symantec Endpoint Protection normally
    Before rebooting, double-click on the .reg files created in Step 4  and 7 to merge the previous PendingFileRenameOperations value and RebootRequired sub-key



  • 3.  RE: RU6 - SEP Install Failed - PendingFileRenameOperations

    Posted May 06, 2010 10:58 AM
    I think I missed the reboot required key. Cool, thanks. I'll give this a shot this afternooon. I appericate it.

    Thanks,
    Mike



  • 4.  RE: RU6 - SEP Install Failed - PendingFileRenameOperations
    Best Answer

    Posted May 06, 2010 12:41 PM

    Here is an interesting tidbit. The above seems to work, however after the install with the new RU6 install package, the client is still showing the old client version of RU5. Has anyone else seen this? Strange, I double-checked to make sure I was using the new install package as well.

    Mike




  • 5.  RE: RU6 - SEP Install Failed - PendingFileRenameOperations

    Posted May 06, 2010 10:50 PM
    That is really strange,
    Can you please uninstall and Install SEP RU6 and lets see how does it works


  • 6.  RE: RU6 - SEP Install Failed - PendingFileRenameOperations

    Posted May 07, 2010 09:33 AM
    @ Prachand,

    That did the trick. Uninstalling and reinstalling. Thanks!

    Mike