Endpoint Protection Small Business Edition

Hello,

I have a Endpoint Protection SBE 12 installed on Windows 2003 Standard server.

I receive "Httpd.exe-  Application Error" when the computer restarts.

I am able to log into the SPC without any issues.. however, the popup error screen comes again and again...

Application logs...

Application log had the following error:

Event Type: Error
Event Source: Apache Service
Event Category: None
Event ID: 3299
Date:  9/11/2009
Time:  2:24:36 PM
User:  N/A
Computer: ATISUPPORT
Description:
The Apache service named  reported the following error:
>>> [Fri Sep 11 14:24:36 2009] [notice] Disabled use of AcceptEx() WinSock2 API     .

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Application logs show:

Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date:  9/11/2009
Time:  3:26:17 PM
User:  N/A
Computer: ATISUPPORT
Description:
Reporting queued error: faulting application httpd.exe, version 2.2.9.0, faulting module unknown, version 0.0.0.0, fault address 0x0778d770.


I have Restarted the server and sometimes we receive an error message "Apache HTTP server encountered a problem and needs to close."

Have Symantec Backup Exec on the same computer, and this happens every saturday in the morning in between 7 -  7.30 when Backup exec is taking a back of the system.

According to the readme .txt file of SEP 12, came to know that this issues occurs if the firewall is turned on it needs exceptions..

However, the Firewall is Turned off.

Uninstalled SEP client fromt he machine and checked again.. same issue...

Checked by installaing SPC on another server.

We do not receive error messages on another.

The difference between the two computers is only of Backupexec 12 running on the machine with the issue.

Ran a Symantec Endpoint protection Support tool

It showed 1 error, WPShelper service failure

Checked the version of the c:\windows\system32\drivers\wpshelper.sys, it was 12.0.1.41

Started the driver service to automatic from the Device manager.

Restarted the computer and we did not receive the erorr message.

httpd.exe errors started back 9/13/2009 at 8:29PM

Installed On another Server...however the same errors have statred on another server as well...

Could someone please check if this a common issue or specific environmental Issue??







 

Greetings

Here's a comment on the top error you are seeing, unsure about httpd.exe crashing though:

http://www.apachelounge.com/viewtopic.php?p=4418

Please try the following in the above mentioned case.

1)      Search for libmysql.dll it was located under the SEPM\PHP folder.
2)      Copy the file to the Windows\system32 and Apache\bin folders
3)      Restarted the Symantec Protection Cencer Webserver service and SPC service.
4)      Reboot the server and check if the event is still getting generated in the Event viewer.

I have tried the solution above and it did not work for me.  Differences in our situation include:  I did not have Backup Exec on this system, but I did have Symantec AV Corporate Edition.  I am running Endpoint on two other servers with no problems.  Neither of them had previously had any other symantec software. 

I cannot get the httpd application error off of my screen without a reboot and then it reappears soon after.  I have long series of errors in the event log that read.