IT Management Suite Documentation

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  • 1.  Quick tips for upgrading to pcAnywhere 12.5 SP4 or pcAnywhere Solution 12.6.7

    Posted Jun 04, 2012 12:58 PM

    Upgrading to pcAnywhere 12.5 SP4

    Version Instructions
    pcAnywhere 11.x and earlier versions
    1. Uninstall the current pcAnywhere version.
    2. Install pcAnywhere 12.5 SP4.

     

    For detailed install instructions, refer to Symantec pcAnywhere 12.5 SP4 Release Notes at the following URL:
    www.symantec.com/docs/DOC5352

    For additional general information about the pcAnywhere 12.5 SP4 release, refer to the following URL:

    www.symantec.com/docs/DOC5442
    pcAnywhere 12.x

    To upgrade to pcAnywhere 12.5 SP4

    1. Choose an upgrade method.
    2. Upgrade to pcAnywhere 12.5 SP4.

     

    For detailed upgrade instructions, refer to Symantec pcAnywhere 12.5 SP4 Release Notes at the following URL:

    www.symantec.com/docs/DOC5352

     

    Upgrading to pcAnywhere Solution 12.6.7

    Version Instructions
    IT Management Suite (ITMS) 7.1 SP2

    To upgrade to pcAnywhere Solution 12.6.7

    1. In IT Management Suite 7.1 SP2, you can use Symantec Installation Manager to upgrade to 12.6.7.
    2. In Symantec Installation Manager click Install New Products, and then choose to install this product.

     

    For additional information about upgrading, see the article at the following URL:

    www.symantec.com/docs/TECH177513

    For complete installation information, see the "Installing IT Management Suite" chapter in the IT Management Suite 7.1 SP2 Planning and Implementation Guide at the following URL:

    www.symantec.com/docs/DOC4827

    IT Management Suite (ITMS) 6.x, 7.0, 7.1, or 7.1 SP1

    To upgrade to pcAnywhere Solution 12.6.7

    • Upgrade to IT Management Suite 7.1 SP2.
      or
    • Install and use pcAnywhere 12.6.7 as a stand-alone product.

    To obtain a pcAnywhere 12.6.7 entitlement, contact Symantec Customer Service at the following URL:

    www.symantec.com/support/assistance_care.jsp

    After you receive the entitlement, see the pcAnywhere 12.6.7 Release Notes for installation information at the following URL:

    www.symantec.com/docs/DOC5350

     



  • 2.  RE: Quick tips for upgrading to pcAnywhere 12.5 SP4 or pcAnywhere Solution 12.6.7

    Posted Jul 04, 2012 10:24 PM

    Hi - I have 11.0 and 12.1 media and install base and need to upgrade to 12.6.7 for obvious reasons .. how do I obtain 12.6.7 media and is the upgrade from 11.X a free upgrade ??

    cheers Geoff



  • 3.  RE: Quick tips for upgrading to pcAnywhere 12.5 SP4 or pcAnywhere Solution 12.6.7

    Posted Jul 05, 2012 06:57 PM

    Geoff,

     

    To obtain a pcAnywhere 12.5 SP4 entitlement, please contact Symantec Customer Service at the following URL: http://www.symantec.com/support/assistance_care.jsp
     
    After you receive the entitlement, see the pcAnywhere 12.5 SP4 Release Notes for installation information at the following URL: http://www.symantec.com/docs/DOC5352
     
    More upgrade information can be found in the pcAnywhere 12.6.7 release notes located at http://www.symantec.com/docs/DOC5350

     



  • 4.  RE: Quick tips for upgrading to pcAnywhere 12.5 SP4 or pcAnywhere Solution 12.6.7

    Posted Jul 05, 2012 07:10 PM

    OK - will persue the 12.5 sp4  entitlement .... thanks for your help .



  • 5.  RE: Quick tips for upgrading to pcAnywhere 12.5 SP4 or pcAnywhere Solution 12.6.7

    Posted Jul 05, 2012 07:58 PM

    Sorry.  I should have said 12.5 SP4 or 12.6.7 entitlement.  The 2 versions have all the same security fixes.  The main difference is that 12.5 SP4 is for customers with the box product.  12.6.7 is for customers using pcAnywhere Solution which ships as part of IT Mgmt Suite and Client Mgmt Suite.



  • 6.  RE: Quick tips for upgrading to pcAnywhere 12.5 SP4 or pcAnywhere Solution 12.6.7

    Posted Jul 18, 2012 06:02 PM

    Thanks - one last question .. could I run an 11.5 Remote connecting to a 12.5 SP4 Host ??

    cheers Geoff



  • 7.  RE: Quick tips for upgrading to pcAnywhere 12.5 SP4 or pcAnywhere Solution 12.6.7

    Posted Jul 22, 2012 09:36 PM

    No. Unlike previous upgrades/updates, all machines must now be on the same version.

    GaryK