Data Loss Prevention

 View Only

  • 1.  Problems installing Endpoint Agent: Windows Vista and Windows 7 machines

    Posted Mar 09, 2011 11:27 AM

    Hello,

    I am running into a problem with installing the Symantec DLP Agent on a Windows 7 and Windows Vista box.  The Windows Vista system is 32-bit and the Windows 7 64-bit, running DLP 10.5

     

    The error I receive is "PreInstallCleanup | SEVERE | FindAndRemoveDriver (): OpenSCManager failed: Access is denied"

     

    User running the message is a member of the local admin group.

     

    Any help would be greatly appreciated



  • 2.  RE: Problems installing Endpoint Agent: Windows Vista and Windows 7 machines

    Broadcom Employee
    Posted Mar 09, 2011 11:14 PM

    Try these two options:

    1. Right click the installation package, choose 'Run As Administrator' to launch the installation.

    2. Disable UAC on Vista and Win7.



  • 3.  RE: Problems installing Endpoint Agent: Windows Vista and Windows 7 machines

    Posted Mar 10, 2011 08:26 PM

    Option #2 is not doable, UAC is required in this environment, so I still need a way to work around it.

     

    Option #1 I did not see a right click run as administrator to launch the installation. The user is a domain admin and local admin on the systems.  Tried this on Windows 7 and Vista



  • 4.  RE: Problems installing Endpoint Agent: Windows Vista and Windows 7 machines

    Trusted Advisor
    Posted Mar 12, 2011 03:56 PM

    You can also open a command prompt as and Administrator. Then run the install batch file from that Admin Command propmt screen.



  • 5.  RE: Problems installing Endpoint Agent: Windows Vista and Windows 7 machines

    Posted Jun 29, 2011 02:00 PM

    Hi Jonathan. Did you ever find a solution to the problem? Thanks.



  • 6.  RE: Problems installing Endpoint Agent: Windows Vista and Windows 7 machines

    Posted Aug 26, 2011 03:33 AM

    Hi,

    Even I'm facing the same error ("PreInstallCleanup | SEVERE | FindAndRemoveDriver (): OpenSCManager failed: Access is denied") - while installing DLP agent on Windows 7, 32bit OS. Please help with any other options to resolve this?

    Appreciate your help.

    regards,

    Jayakumar



  • 7.  RE: Problems installing Endpoint Agent: Windows Vista and Windows 7 machines

    Posted Sep 06, 2011 12:55 AM

    hello,

    it's may helpful.

    Set objShell = CreateObject("WScript.Shell")

    objShell.Run("RunAs /noprofile /user:administrator c:\your.install.batch.bat")

     

    WScript.Sleep 100
    objShell.Sendkeys "your password~"