File Share Encryption

 View Only
  • 1.  PGP WDE - Decryption is stuck on 99% remaining

    Posted Apr 19, 2012 11:54 PM

    Hello All,

    I have a machine with PGP 10.0.1 installed, and yesterday the Windows got frozen so I had to restart it by the wrong mode: pressing the power button to power off.

    After that, when I logged on PGP it was returning an error message: "Disk read error. Press Ctrl+Alt+Del to restart."

    I had no many choices to do, so I chose to Decrypt the HD via the PGP Boot Disk then I would be able to access the data using the HD as slave on another machine.

    The problem is: The decryption is taking a very long time to pass through the "99% remains encrypted" (In other words, it decrypted only 1% so far). It's about 12 hours stuck on this status, should I worry about it? Would it be my HD with bad sectors?

    Please let me know if this is normal, if there are cases when the decrypt process got stuck and finished successfully.

    Thanks in advance.



  • 2.  RE: PGP WDE - Decryption is stuck on 99% remaining

    Posted Apr 20, 2012 08:00 AM

    Sometimes machines will continue to show as 99% encrypted throughout the whole WDE Recovery CD decryption, while actually doing the decryption properly.  When this happens, the decryption usually completes as expected and will then report it is fully decrypted.  Since this is only 16 bit processing, it can take several days to complete - it takes 5 days on this machine.



  • 3.  RE: PGP WDE - Decryption is stuck on 99% remaining

    Posted Apr 20, 2012 12:07 PM

    I think this is what its happening..

    http://www.symantec.com/docs/TECH149829

    Also, do you have RAID disks?

    This article explains non compatible disk configurations:

    http://www.symantec.com/docs/TECH149720



  • 4.  RE: PGP WDE - Decryption is stuck on 99% remaining

    Posted May 17, 2012 03:22 PM

    Were you able to resolve this?



  • 5.  RE: PGP WDE - Decryption is stuck on 99% remaining

    Posted May 20, 2012 03:11 AM

    If PGP Desktop hangs during decryption (or encryption), I have found that sometimes a Windows system command probably stopped the process.  When this occurs, the progress bar (% complete) won't change, and you also won't be able to resume or stop (sound familiar?).  In this situation, all you need to do is "nudge" the wde engine to start again.  

    Thus, do the following in the command prompt using the PGP command line instructions:

    -->Start-->All Programs-->Accessories-->right click on Command Prompt then select Run as Administrator

    Once you are in the black command prompt window, type:

    cd \Program Files (x86)\PGP Corporation\PGP Desktop\

    Once you are in the PGP Desktop directory:

    (if you were decrytping, then issue the command)

    pgpwde --decrypt --passphrase "passphrase" --disk 0

    (if you were encrytping, then issue the command)

    pgpwde --encrypt --passphrase "passphrase" --disk 0

    You should then get a response which reads as follows:

    "Request sent to Start decrypt disk was successful" for decrypting or a similar message if encrypting but only with "encrypt" instead of "decrypt" in the response.

    Then, you will notice in the windows PGP Desktop window that the process successfully resumed. 

     



  • 6.  RE: PGP WDE - Decryption is stuck on 99% remaining

    Posted May 22, 2012 03:29 PM

    Check disk health:

    Defragment, checkdisk, download disk health software for your particular disk vendor.

     

    Check that your disk and partition style is supported:

    http://www.symantec.com/docs/TECH149276

     

    If need help:

    Run cmd,

    diskpart

    select disk 0

    select partition 1

    detail volume

    Send results