File Share Encryption

Hi

I have Window 7 64 bit running PGP Desktop 10.1.0

I encrypted the primary hard disc and requested that it use a USB token as a 2FA token.

The disc encryption worked perfectly and the system reported 100% disc encryption.

No the problem.

PGP Desktop is reporting that encryption was paused at 100%

The text is

'Encryption has been paused but the disc is fully functional.

This disk is partially encrypted and is not secure

Click Resume to finish the encryption process.

I click the resume button and nothing happens.

The usb token has nothing on it either and I have to just use the pass phrase to gain access to the laptop.

I cannot work out how to complete the encryption process or how to get the USB token to work.

I have attached the log file and a screen shot

Attachment(s)

log_18.txt   986 B 1 version

Have you tried the

pgpwde --resume --disk X -passphrase <passphrase>

command to see if it resumes and completes the encryption?

Yes.

I ran the command and it came back with 

"Request sent to Resume encrypt or decrypt was successful" but nothing changed.  The PGP desktop is still reporting the same.

I am wondering if it is to do with the USB token part of the process as it process has not asked for a USB token to place the key file.

I have rebooted with a USB token in several of the USB slots and in one of them is reports missing operating system (Indicating it tried to boot from it) and the others just ignored the USB token.  I am wondering if there is something special in the way of USB token requirement that I am not doing??

I was trying to encrypt my primary hard drive and ran into exact same issue after it spent 4+ hours processing it:

     100.0% Complete - 465.8 GB of 465.8 GB encrypted - paused

     Encryption has been paused but the disk is fully functional.

     The disk is partially encrypted and is not secure.

     Click resume to finish the encryption process

The only thing different is that I'm not using USB token at all.

Also it fails while I try to execute pgpwde even after I reboot the system:

C:\Program Files (x86)\PGP Corporation\PGP Desktop>pgpwde --resume --disk X -passphrase *******
you cannot specify multiple operations
Operation [Unknown] failed:
Error code -11971: already in use

What is returned if you use

C:\Program Files (x86)\PGP Corporation\PGP Desktop>pgpwde --status --disk 0

C:\Program Files (x86)\PGP Corporation\PGP Desktop>pgpwde --list-users --disk 0

The --list-users swith will not only tell us which users exist, but also what type of user they are.

Louis, the error you recieved is because pgpwde expects a single letter switch to follow a single dash. To use the passphrase switch, you need to use two dashes like --passphrase.