Symantec Management Platform (Notification Server)

Hi

I have installed the Symantec Management Platform with SP1 and HF1, Inventory and Software Management Solution.

I have read the KB 46596 https://kb.altiris.com/display/1n/kb/article.asp?aid=46596 and i can't figure out how the Installed Software Report works, what populates this report? And can i run the Software Discovery manual from the client and do some debbuging? 

Cheers,

KBering

As far as I understand the process, and feel free to correct me.  First you run the software discovery task then you run the software inventory and then it populates the database which then populates the correct report.

At least that is how I understand things.

Hi

After some investigation I found that my inventory nse is moved to the bad folder (NSCap\EvtQueue\Bad\AeXException) does anybody know what the error "Invalid <Key> element for resource Guid=0000.." Means? I have attached the nse that gives me this error.

Cheers,

Kåre Bering 

<event date="Apr 22 14:36:47 +00:00" severity="2" hostName="EBJQXV" source="Altiris.NS.ResourceManagement.MessagingResource.FromXmlInternal" module="AeXSVC.exe" process="AeXSvc" pid="7696" thread="58" tickCount="418250281"><![CDATA[Invalid <Key> element for resource Guid=00000000-0000-0000-0000-000000000000 Name='vendor' Value='']]></event>
<event date="Apr 22 14:36:47 +00:00" severity="1" hostName="EBJQXV" source="Altiris.NS.ResourceManagement.ResourceImporter.LoadResources" module="AeXSVC.exe" process="AeXSvc" pid="7696" thread="58" tickCount="418250281"><![CDATA[Failed to import resource from the XML.
Name:
Guid:00000000-0000-0000-0000-000000000000
Ref:919
Owner:09357d77-bfcb-4e2a-b10b-a2b11fa881ca


( Exception Details: Altiris.NS.Exceptions.AeXException: You must either specify a resource key or a resource guid when creating a resource.
at Altiris.NS.ResourceManagement.MessagingResource.Save_Impl(Boolean allowUpdate)
at Altiris.NS.ResourceManagement.MessagingResource.<Save>b__0(IDatabaseContext context)
at Altiris.Database.DatabaseContext`1.PerformWithDeadlockRetryHelper(Int32 retries, Boolean inTransaction, Getter`1 getContext, Action`1 action, Action`1 retry)
at Altiris.Database.DatabaseContext`1.PerformWithDeadlockRetry(Int32 retries, Boolean startNewTransaction, IsolationLevel isolationLevel, Boolean independentContext, Action`1 action, Action`1 retry)
at Altiris.Database.DatabaseContext`1.PerformWithDeadlockRetry(Int32 retries, Boolean startNewTransaction, Action`1 action, Action`1 retry)
at Altiris.NS.ResourceManagement.ResourceImporter.LoadResources(XmlReader reader) )
( Exception logged from:
at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
at Altiris.Diagnostics.Logging.EventLog.ReportException(String strMessage, String category, Exception exception)
at Altiris.NS.ResourceManagement.ResourceImporter.LoadResources(XmlReader reader)
at Altiris.NS.StandardItems.Messaging.InventoryCaptureItem.OnMessage_Impl(String message, Boolean useFilename)
at Altiris.NS.StandardItems.Messaging.InventoryCaptureItem.OnMessageInternal(String message, Boolean useFilename)
at Altiris.NS.StandardItems.Messaging.InventoryCaptureItem.OnFHMessage(String path)
at Altiris.NS.LegacyInterop.ItemMessageDispatcherService.Dispatch(String message, Boolean useFilename)
at Altiris.NS.LegacyInterop.ItemMessageDispatcherService.DispatchFile(String path)
at Altiris.NS.ClientMessaging.FileDispatcher.ProcessFileCallback(Object state)
at Altiris.Common.Threading.LocalThreadPool.ExecuteUserWorkItem(UserWorkItem workItem)
at Altiris.NS.Threading.NSThreadPool.ExecuteUserWorkItem(UserWorkItem workItem)
at Altiris.Common.Threading.LocalThreadPool.ExecuteUserWorkItemInContext(UserWorkItem workItem)
at Altiris.Common.Threading.LocalThreadPool.ThreadPoolProc(Object threadStartParameter)
at System.Threading.ThreadHelper.ThreadStart(Object obj)
)
( Extra Details: Type=Altiris.NS.Exceptions.AeXException Src=Altiris.NS )]]></event>
<event date="Apr 22 14:36:47 +00:00" severity="1" hostName="EBJQXV" source="Altiris.NS.StandardItems.Messaging.InventoryCaptureItem.OnMessage_Impl" module="AeXSVC.exe" process="AeXSvc" pid="7696" thread="58" tickCount="418250281"><![CDATA[Failed to process NSE :

( Exception Details: Altiris.NS.Exceptions.AeXException: You must either specify a resource key or a resource guid when creating a resource.
at Altiris.NS.ResourceManagement.MessagingResource.Save_Impl(Boolean allowUpdate)
at Altiris.NS.ResourceManagement.MessagingResource.<Save>b__0(IDatabaseContext context)
at Altiris.Database.DatabaseContext`1.PerformWithDeadlockRetryHelper(Int32 retries, Boolean inTransaction, Getter`1 getContext, Action`1 action, Action`1 retry)
at Altiris.Database.DatabaseContext`1.PerformWithDeadlockRetry(Int32 retries, Boolean startNewTransaction, IsolationLevel isolationLevel, Boolean independentContext, Action`1 action, Action`1 retry)
at Altiris.Database.DatabaseContext`1.PerformWithDeadlockRetry(Int32 retries, Boolean startNewTransaction, Action`1 action, Action`1 retry)
at Altiris.NS.ResourceManagement.ResourceImporter.LoadResources(XmlReader reader)
at Altiris.NS.StandardItems.Messaging.InventoryCaptureItem.OnMessage_Impl(String message, Boolean useFilename) )
( Exception logged from:
at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
at Altiris.Diagnostics.Logging.EventLog.ReportException(String strMessage, String category, Exception exception)
at Altiris.NS.Logging.EventLog.ReportException(String strMessage, Exception exception)
at Altiris.NS.StandardItems.Messaging.InventoryCaptureItem.OnMessage_Impl(String message, Boolean useFilename)
at Altiris.NS.StandardItems.Messaging.InventoryCaptureItem.OnMessageInternal(String message, Boolean useFilename)
at Altiris.NS.StandardItems.Messaging.InventoryCaptureItem.OnFHMessage(String path)
at Altiris.NS.LegacyInterop.ItemMessageDispatcherService.Dispatch(String message, Boolean useFilename)
at Altiris.NS.LegacyInterop.ItemMessageDispatcherService.DispatchFile(String path)
at Altiris.NS.ClientMessaging.FileDispatcher.ProcessFileCallback(Object state)
at Altiris.Common.Threading.LocalThreadPool.ExecuteUserWorkItem(UserWorkItem workItem)
at Altiris.NS.Threading.NSThreadPool.ExecuteUserWorkItem(UserWorkItem workItem)
at Altiris.Common.Threading.LocalThreadPool.ExecuteUserWorkItemInContext(UserWorkItem workItem)
at Altiris.Common.Threading.LocalThreadPool.ThreadPoolProc(Object threadStartParameter)
at System.Threading.ThreadHelper.ThreadStart(Object obj)
)
( Extra Details: Type=Altiris.NS.Exceptions.AeXException Src=Altiris.NS )]]></event>
<event date="Apr 22 14:36:47 +00:00" severity="1" hostName="EBJQXV" source="Altiris.NS.LegacyInterop.ItemMessageDispatcherService.Dispatch" module="AeXSVC.exe" process="AeXSvc" pid="7696" thread="58" tickCount="418250281"><![CDATA[ItemMessageDispatcherService::Dispatch

( Exception Details: Altiris.NS.Exceptions.AeXException: You must either specify a resource key or a resource guid when creating a resource.
at Altiris.NS.LegacyInterop.ItemMessageDispatcherService.Dispatch(String message, Boolean useFilename) )
( Exception logged from:
at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
at Altiris.Diagnostics.Logging.EventLog.ReportException(String strMessage, String category, Exception exception)
at Altiris.NS.Logging.EventLog.ReportException(String strMessage, Exception exception)
at Altiris.NS.LegacyInterop.ItemMessageDispatcherService.Dispatch(String message, Boolean useFilename)
at Altiris.NS.LegacyInterop.ItemMessageDispatcherService.DispatchFile(String path)
at Altiris.NS.ClientMessaging.FileDispatcher.ProcessFileCallback(Object state)
at Altiris.Common.Threading.LocalThreadPool.ExecuteUserWorkItem(UserWorkItem workItem)
at Altiris.NS.Threading.NSThreadPool.ExecuteUserWorkItem(UserWorkItem workItem)
at Altiris.Common.Threading.LocalThreadPool.ExecuteUserWorkItemInContext(UserWorkItem workItem)
at Altiris.Common.Threading.LocalThreadPool.ThreadPoolProc(Object threadStartParameter)
at System.Threading.ThreadHelper.ThreadStart(Object obj)
)
( Extra Details: Type=Altiris.NS.Exceptions.AeXException Src=Altiris.NS )]]></event>
<event date="Apr 22 14:36:47 +00:00" severity="1" hostName="EBJQXV" source="Altiris.NS.ClientMessaging.FileDispatcher.ProcessFileCallback" module="AeXSVC.exe" process="AeXSvc" pid="7696" thread="58" tickCount="418250296"><![CDATA[Unable to process the file "E:\Altiris\Notification Server\NSCap\EvtQueue\Process\046dc3ec-d661-4f18-a815-88bf070099eb.nse" Moving to "E:\Altiris\Notification Server\NSCap\EvtQueue\Bad\AeXException\0820bbd8-e5a7-47ca-9aab-2ff344c69829.nse". Reason: You must either specify a resource key or a resource guid when creating a resource.]]></event>

Not to ask a dumb question, but I am unable to find where I can run the Software Discovery Task.  Could you direct me towards that please?

Thanks

i don't have my NS7 box up and running right now, but it is under settings -> All Settings -> Software -> Software Catalog and Software Library -> Software Discovery


Hopefully that is the right location.  This task is schedueld Sunday and Wednesday @ 2am by default if I recall.

hope that helps

That was it exactly Thanks!