Endpoint Protection Small Business Edition

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  • 1.  Notifications every minute for Single Risk Event

    Posted Aug 15, 2012 10:23 AM

    I have SEPM 12.1.1101.401 installed, both Standard and Small Business Edition.

    They are configured to send "Single Risk Event" notifications via email with the default conditions.

    Recently, on detected risks, I have been receiving repeated notifications at roughly 60-second intervals.

    This sounds like this issue, but slightly different.

    Just wondering if anyone else has experienced this.



  • 2.  RE: Notifications every minute for Single Risk Event
    Best Answer



  • 3.  RE: Notifications every minute for Single Risk Event

    Posted Aug 17, 2012 10:58 AM

    TECH190349 seems to be exactly on point. Thank you.



  • 4.  RE: Notifications every minute for Single Risk Event

    Posted Sep 12, 2012 04:51 AM

    I am facing exactly the same issue. Is there any solution yet?

     I hope Symantec people see this page and post the resolution.



  • 5.  RE: Notifications every minute for Single Risk Event

    Posted Sep 12, 2012 04:56 AM

    HI Umesh,

    If you don't mind please create New Forums and also give information.

    What SEPM version are you using ?



  • 6.  RE: Notifications every minute for Single Risk Event

    Posted Sep 12, 2012 05:43 AM

    Ashish,

    Sorry if you feel offended. I an on the same version as mentioned above.

    12.1.1101.401



  • 7.  RE: Notifications every minute for Single Risk Event

    Broadcom Employee
    Posted Sep 12, 2012 07:25 AM

    Hi Umesh,

    Are you still facing same issue?



  • 8.  RE: Notifications every minute for Single Risk Event

    Posted Sep 12, 2012 07:36 AM

    Hi Chetan,

    I am still facing the issue. I have deleted the old notification and added a new one but issue did not resolve.

    Thanks,
    Umesh



  • 9.  RE: Notifications every minute for Single Risk Event

    Posted Sep 12, 2012 07:41 AM

    HI Umesh,

    Symantec is aware about this issue. The Issue seems to have been resolved in the Upcoming Version of SEP 12.1 RU2

    Check this thread


  • 10.  RE: Notifications every minute for Single Risk Event

    Broadcom Employee
    Posted Sep 12, 2012 08:32 AM

    Hi Umesh,

    As we know it's a known issue, public KB is available for the same.

    http://www.symantec.com/docs/TECH144817

    Symantec next release i.e. SEP 12.1 RU2 should have fixed to this problem.

    Meanwhile could you check with following workaround:

    Can you set the value of securitynotifytask.notifcation.interval to 59 in conf properties?

    Add the following line to conf.properties.

    scm.securityalertnotifytask.notification.interval=59

    This change should create delay in multiple email response.

    Also you can test it with SEP 12.1 RU2 beta version.

    https://symbeta.symantec.com/login.html

    If beta version did not resolve the issue, please immediately log a case with Support.

    I hope it helps.