If the client is not communicating with SEPM it will ot get updated and will not get any policies.
Pickup sylink.xml from the desired group and replace it on the client that has the issue.
To pickup the correct sylink.xml :
1. In SEPM select the group.
2. Right click on it - Export Communication settings and export it to Desktop
3. Rename the file as Sylink.xml
Now on the Client
1. Start > Run > smc -stop
2. Navigate to C:\Program Files\Symantec\Symantec Endpoint Protrection\
3. Copy the Sylink.xml that was exported on the server desktop and replace the one in this location.
4. Start > Run > smc -start
Check if the shield in the System tray shows a green dot.
Once the green dot appears the client would get updated after a little while.
If the issue still persists, please revert.
Santosh :)